Charles E. Attard
E. Orange, New Jersey, 07017 E-mail: firstname.lastname@example.org
An accomplished, self-motivated, individual with over 20 years of experience in the IT industry with technical and professional approach to achieving business objectives. Cross-functional responsibilities in the areas of strategic planning, requirement gathering, vendor selection, cost control, managing project team, /meetings, technology rollouts, training/mentoring and team building. Motivated management style with a record of building and retaining highly qualified team members. Successful in identifying opportunities for best business practices, excellent interpersonal and communication skills.
NetApp Corporation; – Customer Escalation Manager 2012-Present
Execution of escalation roles and responsibilities as well as cross-functional collaboration (CSM, ACS, SAM, Sales Teams, etc…) Distribute the latest updates and quality reports that may affect system performance
Managed various infrastructure groups and support technicians on projects to facilitate service delivery for top 100 accounts; UPS, AGFA, IBM, Alliance Capital, AXA Financial, and TD Waterhouse.
Provide service support for sales organization in the New York, New Jersey and Pennsylvania area. This consists of approximately 10K customers. Completed ITIL training
Continual transfer of knowledge and education to field teams, with a “Can Do, Make it Happen” attitude to drive operational excellence with our customers.
Worked with resellers and customers alike to drive home the benefits of our support offerings as well as best practices used and supported by our CSM organization.
EMC Corporation: - Strategic Account Manager 2010-2012
Provide support for enterprise accounts in the form of product service support, contracts administration
Coordinated strategic installs and upgrades globally. Point of Contact for enterprise service escalations.
Sun MicroSystems: - Strategic Service Account Manager 2003-2010
Provide Global support for customer install base with service revenue in excess of $23.5million. Also
provide tactical support for outages and service delivery issues.
Performed SE functions by assisting sales and service in presenting SUN service offerings with system
upgrades and services tools. Coordinated onsite meetings and acted as a liaison to sale.
Established and maintained relationships with 6 major strategic accounts, while developing a service training strategy for use across these accounts. Also assisted service sales in contract renewals.
Effectively gather appropriate data to identify trends and patterns, making evaluations to determine system reliability, availability and criteria for meeting customer SLA. ( Service Level Agreement.)
Charles E. Attard
E-mail: email@example.com Cell: 201-***-****
Knight Trading Inc. – Director Operations - Data-Center 1999-2002
Managed data-center and operations staff including, systems and facility groups in multiple locations. Responsibilities include equipment installation and implementation of all systems.
Administered $30 million IT budget for Knight. Negotiated the procurement of new hardware and maintenance contracts for the data-center and trade floor, saving the company approximately 3 million annually in maintenance costs.
Recruited and hired employees to work in various positions within the infrastructure group. Created an in-house maintenance organization. Managed project teams in the build-out of multiple data centers.
Implemented a 20 TB SAN solution to migrate and consolidate company data, (Unix and NT). Reduced costs and downtime while increasing space 25% and providing 2.2 million dollars in savings.
Project managed a lease program, resulting in a cost savings of 300K. This included the testing of new hardware as well as production and trader applications. Coordinated the return of all equipment leased. As well as providing inventory Spreadsheet of existing infrastructure equipment and desktop units. This also included application software inventory as well.
Designed an off-site disaster recovery data-center, including, facility infra-structure. Eg: Fiber and network connectivity, Vendor services, HVAC, electrical requirements, rack layout, equipment and cabling. Facilitated equipment move into the new offsite facility.
Artecon Inc. -- Sales Engineer/Technical Sales Support 1996-1997
Provided (SE) system and technical assistance to the sales group with presentation of products. Also responsible for the sale of approximately 10 million dollars of equipment to Solomon Smith Barney, Uunet and federal sub-contractors such as Lockheed Martin, Grumman and Westinghouse systems.
Setup demo/evaluation units on Unix (Sun, AIX, HPUX) platforms and provided onsite training and support.
East coast technical support for storage arrays. Off/onsite maintenance and replacement of inoperable units. Raid units include ITF, CMD, Mylex and Clariion controllers and various tape backup solutions.
Microtechnology Inc. MTI -- Customer Service/ Sales Engineer 1993-1996,1997-1999
Provided SE support to the sales team and assisted the sale of over 2 million in Raid technology and solid state storage products.
Maintained disk and tape peripherals on DEC, Sun, HP and IBM platforms. Raid subsystems include CMD, Digidata, UltraStor and Mylex. Monitored inventory and updated technical bulletins.
Managed, scheduled and coordinated product (demo/evaluation units) presentations for the sales force.
Coordinated project moves and road show build-out with in the New York region.
Queens College Furnished upon request.
LaGuardia Community College
Control Data Institute