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Data Analyst Operator

Calgary, AB, Canada
October 15, 2019

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** ********* ***. **

Calgary T2Z 3W7




Vendor Master Data Analyst, Supplier and Contract Data Specialist (Mar 1 2016 – June 10, 2019)

Closely liaise with CP Data Operations team (Vendors, Services & Contracts and Materials) in ensuring requests are completed as per agreed timeline.

Has to maintain and play an active role in updating documentation on controls, work instructions, procedures, etc

Maintains Reporting files and other similar trackers/logs and lead in resolution of any queries there on

Initiates requests (primary role) for Vendor maintenance via Vendor Set-up and Amend (VS&A) tool and MDM requests required by Contract Specialist and CP Leads.

Initiate request for Supplier Qualification (SQ), Shell Financial Risk Assessment (SFRA) and Integrity Due Diligence (IDD) including MK Denial checks to support the Supplier pre-qualification requirements ensuring first time right data.

Manage the end-to-end process from SQ to Vendor set-up to ensure business requirements are satisfied within the required timeline.

Maintains Standard Operating Procedures and Work Instructions while ensuring compliance to Knowledge Management standards to support training, process sharing and issue resolution.

Responsible to independently interpret and respond to queries related to the requests and process.

Should maintain the records for the work completed like work log, etc. Lead and support senior employees and focal points in analysis and resolution of issues in these logs

Ensures that Controls are consistently followed. Plays a support role in developing, updating Controls’ related documents

Proactively identifies areas for improvement in the process. Play active role as a member in improvement projects and sometimes lead improvement projects.

Customer Setup & Amend Data Analyst (2013 - Feb 29, 2016)

Well versed with the processing of Retailer Billing functions to ensure timeliness, accuracy and completeness of the following:

Ensure timely and accurate processing of requests from Operations Support Team

Ensure requests are valid, accurate and compliant to the Retail and Global Record Standards

Own the Retail GSAP Master data including Pricing

Investigate issues related to Master data

Build effective partnership with business stakeholders and effectively communicate by ensuring proactive effort to engage to deliver seamless process management

Ensure contribution to operational excellence by continuously building business and process knowledge to deliver process operational targets

Support to deliver improvement initiatives to meet CI L1 benefits and Capability

Sufficient focus on self-development by personally embedding L&D programme linking to process functional learning or business knowledge

Handle and investigate CSC queries and disputes

Leak Detection Analyst (2009-2013)

Encode daily inventory data submitted monthly by the retail stations

Analyze, review and interpret Wet Stock data via the Green Scan software

Perform quality control checks as part of analysis prior to reporting

Review of Product Loss Investigation Procedure (PUP) results to identify cause/s of loss and execute necessary action to ensure closure of case

Generate monthly reports aligned with Key Performance Indicator (KPI) reporting

Calculate total product loss in cases of confirmed leaks

Monitor closely tanks with continuous product loss despite under-going PUPs

Ensure master data are updated for Statistical Inventory Reconciliation Analysis (SIRA) purposes.


Wetstock Analyst

Capture Wetstock Report from Dealers every 1st to 5th of the month.

Collate Data to be encoded in the WSM template.

Conduct an investigation to those stations that has a loss/gain trend on their data or exceed beyond the trigger limit.

Provides also on-site coaching and counseling to the station.

Serves as an intermediary to every leak cases between the station and the contractor in providing work order number and proper documentation for PLIP (Product Loss Investigation Procedure) Tracker.

June 07 – Oct. 07

INFODYNE INC (June 2007– October 2007)

Credit and Collection Associate

Monitor monthly billing cycle of the client. Also, make sure that we maintain our 90% target collection.


Admitting Staff

Ensure proper, efficient and accurate facilitation of admission, registration and transfer of in-patients.

WATSON WYATT (May 2006 – Jul 2006)

Data Analyst

Receive the Total Rewards Survey benefits, terms and conditions Questionnaire of a certain company then we do the error report validation of the survey form.


Billing Operator & Credit Analyst

Billing Operator responsibility is to validate and track High Risk Orders and identify issues that may generate billing errors for the customers of AT & T regarding serviced rendered.

Credit Analyst responsibility is to gather and analyze credit reports, which we based thru the policies and guidelines of Equifax US, which is a Credit Reporting Agency.


Bachelor of Science Degree in Commerce (March 2004)

Major in Business Systems and Technology Management

St. Scholastica’s College


Completion of Fraud Recovery & Prevention Training

Nominated for R&R / Completion of Issues Log Enhancement

Recognition during 2015 Q4 Mid Year planning for the exceptional contribution to CS&A and the whole Retailer Billing

Completed Yellow belt Training – June 2015


Lead the engagement for the alignment of tax related issue in the Master Data systems.

Created an Issues Log Tool for all sub process in RB

The Issues Log Tool is intended to give importance or priority to the issues raised on a daily basis. This will prevent the impact of MLOT and will monitor the issues encountered and successfully resolved.

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