Engineer System Administrator

Fredrick Muuo

SYSTEM ADMINISTRATOR

+971**-***-****, adalbk@r.postjobfree.com

CAREER PROFILE

Fredrick is a Certified and Professional IT Engineer with six years of experience in managing technical and computing devices. He is experienced in providing excellent system support to network users and aiming to use my superb analytical skills and technical knowledge to fill your IT Officer position. He possesses Bachelor of Science in Information Technology, CCNA, MSCE and ITILv4 Certified.

AREAS OF EXPERTISE

Networking setup and Load balances configuration

Microsoft office365 and G-Suit expert.

Expert in handling and configuring Avaya, Cisco and Grand Stream IP Phones.

Configuring, supporting and securing Emails.

Experienced in managing firewalls, switches and routers

(Cisco, Palo Alto, Check Point, Juniper, and Fortinet).

Knowledge of ERP, CRM, SAP systems.

Expert in Clustering, Virtualization

infrastructure and Cloud Services.

Experienced in Microsoft, SQL and Linux

servers.

Hardware Support, Repair & Maintenance

of computers, printers and CCTV

EXPERIENCE

IT Administrator

Farahat & Co, Dubai UAE

Mar 2019 – to date

Manage, maintain and upgrade Microsoft, SQL and Linux Servers.

Develop and upgrade Microsoft Dynamics CRM system.

Support determination of local users’ needs for yearly budgeting process and request for proposal processes.

Perform with UPS to manage all UPS workstations along with existing and operational printers.

Install, maintain and configure printers, storage systems (SAN, NAS, DAS) and CCTV cameras.

Perform real time backup and disaster recovery

Set up accounts for new users (i.e. Active directory, Email, Asana, Chat).

Conduct training for all staff members in regard to new and old technologies (e.g. CRM, SAP, ERP, Chat, Dubai Court Notary System)

Set up Network Switches, Routers, Security Firewalls and Load Balancers.

Protect data, software, and hardware by coordinating, planning and implementing network security measures.

Troubleshoot, and diagnose hardware, software, and other network and system problems.

Repair and replace faulty hardware components when required.

Email client management (access configuration & troubleshooting)

Set up and configure Avaya and Grand Stream IP phones. CV – FREDRICK MUUO

2

Configure VPN among branch offices and sister companies to enable easy usage of our Servers.

Manage entire purchase of inventory related to hardware, software and other IT supplies.

Develop and maintain vendor relations.

IT Engineer

NCR Corporation

Jan 2017 – Jan 2019

Under ITARMI supervision

Set up security firewall devices, switches, access point, routers and load balances.

Configured and maintained Microsoft Dynamics CRM system.

Installed, configured and upgraded Servers on premises and on cloud.

Interconnected and configured Access Control system and IP phones.

Troubleshoot, repaired software and hardware problems on PCs, laptops, workstations and printers.

Setup self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables.

Designed computer networks, including local area networks (LANs), wide area networks (WANs), Internet connections, intranets and other data communications systems.

Protected data, software, and hardware by coordinating, planning and implementing network security measures.

Repaired and replaced faulty computer hardware components and managed the CCTVs. IT Engineer

Memon Hospital

Jan 2014 – Jan 2017

Monitored, analyzed, and supported the operation of the LAN/WAN infrastructure to ensure reliable, efficient day- to-day network and maintaining security by use of Cisco, Palo Alto and Juniper firewalls.

Interconnected and configured Access Control system and IP PBX telephony system.

Performed disaster recovery operations and data backups when required.

Developed Share point and keep regular maintenance of the Linux and Microsoft Servers.

Protected data, software, and hardware by coordinating, planning and implementing network security measures.

Troubleshoot diagnosed and resolved hardware, software, and other network and system problems.

Monitored virus protection software and Email server and configuring Virtual servers and machines.

Performed system debugging and assistance by use accessing computers remotely.

Configured and maintained ERP and CRM systems and the large databases (MySQL, PHP).

Developed and designed company’s website and cloud services to improve online services.

Provided timely feedback to end users on their IT service requests/IT problem tickets.

Provided training & guidance to users on how to operate new software & computer EDUCATION

JOMO KENYATTA UNIVERSITY OF

AGRICULTURE AND TECHNOLOGY

Bachelor of Science in Information Technology

ITIL FOUNDATION IT Service Management Certificate

CISCO ACADEMY

Cisco Certified Network Associate (CCNA)

MICROSOFT LEARNING Microsoft Certified Solutions Expert REFERENCES

Mr. Ruben Collins

The Project Manager

ITARMI Corporation

Email: adalbk@r.postjobfree.com

Ms. Joyce Ubina

Head of Administrators

Farahat & Co

Tel: +971*********

Contact this candidate