Customer Service Call Centre, Bank consultant, administrator

PROFESSIONAL CV OF NOXOLO MAZIBUKO

PERSONAL DETAILS

Highly accomplished customer service professional with progressive leadership skills. I am motivated and work well in a team or as an individual. I am well organized and dependable, hardworking, focused and capable of taking initiative.

Date of Birth : 31 January 1981

Gender : Female

Contacts : 061*******

Email Address : *****.**********@*****.***

Address : 1543 Dlebe Street

Mofolo North

P.O Dube

1800

EDUCATION

Senior Certificate : Southwest Gauteng College

Subjects : IsiZulu

English

Economics

Economics & Legal Environment

Entrepreneurship

Computer Science

Business Economics

WORK EXPERIENCE

STANDARD BANK JULY 2018-JUNE 2019

Consultant, Verification

To conduct verification and quality checks on all applications and deals taken up. To accurately perform credit and fraud checks in accordance with laid down procedures, limiting the risk of fraudulent / inaccurate applications processing. To process applications in the required turnaround times ensuring high level of customer service. To liaise with Internal and External customer to arrange access for property valuations.

● Ensure all verification requests are actioned within turnaround times in order for the application to be sent to the next stage in the production line.

● Perform income, employment and identity verification accurately and within turnaround times in order to limit risk and fraud.

● Analyse balance sheets with regards to customer’s affordability.

● Contact customers with regards to outstanding information to ensure accounts are approved.

● Identify discrepancies on the application documents as well as the supporting documents e.g. but not limited to payslips, ID.

● Accurately perform credit and fraud checks in order to limit the risk of fraudulent or inaccurate application processing.

● Perform KYC verification within turnaround time.

● Ensure all application data is accurately verified in terms of laid down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited.

● Ensure that the verifications calls are conducted in a manner which promotes the customer experience promoted by SBSA

● Verify captured application against the physical documents.

● Ensure compliance with all credit, fraud and compliance processes policies and procedures

● Confirm clients’ employment and income.

● Arrange property assessment appointments in order to ensure valuations are performed within turnaround times.

● Allocate valuations to Assessors.

● Understand when to refer to credit and ensure timeous referral to Credit if credit criteria are not met on an application.

SELF EMPLOYED-NAIL TECHNICIAN (APRIL 2016 TO JANUARY 2018)

Provide manicure and pedicure services to clients

Order stock and keep own personal inventory of supplies and equipment.

Build repeat business through excellent customer service and home visits. STANDARD BANK – 01 APRIL 2012- 22 JANUARY 2016

POSITION:CONSULTANT (PAYOUTS) VAF CONCLUDE (IPC)

Facilitate preparation of contracts / agreements

Produce contracts and agreements

Verify documents for correctness

Ensure that all contractual agreements / conditions are met prior to preparation of payment.

Release payments to dealerships

STANDARD BANK-01 FEBRUARY 2011-31 MARCH 2012

POSITION:CONSULTANT (LOADING) VAF ENABLE (IPC)

Load dealers After stipulated turnaround time

Compile rejection report

Verify agreements

Release funds

Load client information on system

STANDARD BANK 01 JULY 2010-JANUARY 2011

POSITION:ADMIN CONSULTANT (CHARGE BACKS AND DISPUTES)

Receive charge backs on reports and representations from other Bank and Visa

Print documentation from Visa online and bank server system to make decision to charge back and determine code to be used.

Phone merchants for documentation for online debits and international advice and merchant services

Make diary notes on CPS and tracking system

Advice merchant or cardholders before first debit

Process change backs

STANDARD BANK-NOVEMBER 2008-JULY 2010

POSITION:CALL CENTRE AGENT (OUTBOUND-CREDIT REHABILITATION)

Collecting on overdue accounts

Client education on statements

Refer accounts to set off and statements

Provide efficient and quality service to clients TECHNOLOGIES USED

NT 2000

Workflow

Business online

BDS

Visa online

CPC/RMS

REFERENCES

1. Monique Khan Standard bank - 081-***-****

2. Enhle Zondo- Standard Bank - 072-***-****

3. Linde Gouws-Standard Bank - 076-***-****

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