PROFESSIONAL CV OF NOXOLO MAZIBUKO
Highly accomplished customer service professional with progressive leadership skills. I am motivated and work well in a team or as an individual. I am well organized and dependable, hardworking, focused and capable of taking initiative.
Date of Birth : 31 January 1981
Gender : Female
Contacts : 061*******
Email Address : firstname.lastname@example.org
Address : 1543 Dlebe Street
Senior Certificate : Southwest Gauteng College
Subjects : IsiZulu
Economics & Legal Environment
STANDARD BANK JULY 2018-JUNE 2019
To conduct verification and quality checks on all applications and deals taken up. To accurately perform credit and fraud checks in accordance with laid down procedures, limiting the risk of fraudulent / inaccurate applications processing. To process applications in the required turnaround times ensuring high level of customer service. To liaise with Internal and External customer to arrange access for property valuations.
● Ensure all verification requests are actioned within turnaround times in order for the application to be sent to the next stage in the production line.
● Perform income, employment and identity verification accurately and within turnaround times in order to limit risk and fraud.
● Analyse balance sheets with regards to customer’s affordability.
● Contact customers with regards to outstanding information to ensure accounts are approved.
● Identify discrepancies on the application documents as well as the supporting documents e.g. but not limited to payslips, ID.
● Accurately perform credit and fraud checks in order to limit the risk of fraudulent or inaccurate application processing.
● Perform KYC verification within turnaround time.
● Ensure all application data is accurately verified in terms of laid down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited.
● Ensure that the verifications calls are conducted in a manner which promotes the customer experience promoted by SBSA
● Verify captured application against the physical documents.
● Ensure compliance with all credit, fraud and compliance processes policies and procedures
● Confirm clients’ employment and income.
● Arrange property assessment appointments in order to ensure valuations are performed within turnaround times.
● Allocate valuations to Assessors.
● Understand when to refer to credit and ensure timeous referral to Credit if credit criteria are not met on an application.
SELF EMPLOYED-NAIL TECHNICIAN (APRIL 2016 TO JANUARY 2018)
Provide manicure and pedicure services to clients
Order stock and keep own personal inventory of supplies and equipment.
Build repeat business through excellent customer service and home visits. STANDARD BANK – 01 APRIL 2012- 22 JANUARY 2016
POSITION:CONSULTANT (PAYOUTS) VAF CONCLUDE (IPC)
Facilitate preparation of contracts / agreements
Produce contracts and agreements
Verify documents for correctness
Ensure that all contractual agreements / conditions are met prior to preparation of payment.
Release payments to dealerships
STANDARD BANK-01 FEBRUARY 2011-31 MARCH 2012
POSITION:CONSULTANT (LOADING) VAF ENABLE (IPC)
Load dealers After stipulated turnaround time
Compile rejection report
Load client information on system
STANDARD BANK 01 JULY 2010-JANUARY 2011
POSITION:ADMIN CONSULTANT (CHARGE BACKS AND DISPUTES)
Receive charge backs on reports and representations from other Bank and Visa
Print documentation from Visa online and bank server system to make decision to charge back and determine code to be used.
Phone merchants for documentation for online debits and international advice and merchant services
Make diary notes on CPS and tracking system
Advice merchant or cardholders before first debit
Process change backs
STANDARD BANK-NOVEMBER 2008-JULY 2010
POSITION:CALL CENTRE AGENT (OUTBOUND-CREDIT REHABILITATION)
Collecting on overdue accounts
Client education on statements
Refer accounts to set off and statements
Provide efficient and quality service to clients TECHNOLOGIES USED
1. Monique Khan Standard bank - 081-***-****
2. Enhle Zondo- Standard Bank - 072-***-****
3. Linde Gouws-Standard Bank - 076-***-****