Manager Customer Service
Resume:
Maria Belen Ceron
813-***-**** ************@*****.*** Tampa, FL
CAREER HIGHLIGHTS
Over 3 years of experience in conducting regulatory examinations, compliance operational risk. Anti-Money Laundering Investigations (AML), Sanctions, Know Your Customer (KYC), Regulatory and Sanction Screening for Consumer/Business.
Experience in finance, administration, customer service, demonstrated ability to manage large projects. Analytical thinking and creative problem solving.
Knowledgeable in US Treasury AML guidelines, expertise of compliance laws rules, regulations, risk applicable to money laundering, including Bank Secrecy Act, OFAC requirements and suspicious activity reporting requirements, Sanctions, FINRA, USA PATRIOT Act.
Bilingual in English and Spanish.
PROFESSIONAL EXPERIENCE
Compliance AML- KYC Analyst 2
Citigroup (PWM Compliance and Control) Tampa, FL November 2015 – Present
Responsible for review and approving of KYC/One source profiles: Individuals, Entities, Senior Public Figures (SPFs), and Trusts, among other customer types, ensuring information and documentation meets firm’s requirements, including Source of Wealth description. PODs
Evaluate and assess client AML risks, conducting independent research and investigative with background checks, intelligence, transactional analysis, customer research verifying appropriate risk profile, and making recommendations.
Perform the required KYC screenings on customers, documenting the information obtained on the client's as required by global KYC procedures and detailed due diligence.
Accountable for managing AML/KYC (key performance indicators) to ensure consistency in quality and timeliness of completion.
Effectively conduct AML /EDD/ KYC formality reports on questionable accounts and transactions.
Take ownership of quality control issues related to client due diligence and partner with Bankers to resolve legacy issues with speed, consistency and high quality execution interfacing with Business teams for requirements gathering.
Accomplishments- successfully achieve Sustainability in KYC. By maintaining a comprehensive end-to-end view of GCB’s risks globally.
Finance Manager
Southwest Acceptance Finance. Tampa, FL February 2011 – May 2015
Develop and manage client relationships. Analyzed Credit Applications and verified all the information of customers.
Responsible for final decisions on loan amounts, interest rates, profits and responded to immediate deals.
Prepared loans, contracts and legal documentation
Analyzed refinancing options and deals for current customers
Responsible for consolidating lists of clients with overdue payments, organizing and determining the risk and severity of delinquency.
Investigated customer’s location using credit bureau information, background checks, loan documents, and other paperwork or databases.
Owner and Manager
BED AND BREAKFAST. Quito, EC 1999 – 2004
Worked with Spanish Language Programs to bring students from Europe, USA, Australia to learn the country’s culture and language
Researched environmental conditions and clients' skill and ability levels in order to plan expeditions, instruction, and commentary that were appropriate
Managed the financial and administrative tasks necessary to keep the bed-and-breakfast running.
Maintained client files, paying bills and taxes, and set pricing for services and created financial plans.
EDUCATION
Degree in Public Relations- December 2003
Universidad San Francisco de Quito (USFQ)
SKILLS
Eclipse, Concierge, Mantas, NetX360, FileNet, Citi KYC, Pega (Citigroup systems)
MS office applications
Outlook
Internet and on line research systems
LexisNexis
AWARDS & RECOGNITION
Citi-KYC Wealth Management Recognition of outstanding Quality and Production performance.
Moffitt-Volunteer of the Year in 2010
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