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Desktop Support Customer Service

New York City, NY
October 17, 2019

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Vadim Vitkovskiy


Cedar Grove, NJ 07009


Datacenter technician with working knowledge of Data Center standards, procedures, and best practices (i.e. basic fault tolerance, cable routing, etc.)

Experience with RJ45, Coax, and T1 installations and terminations.

Experience using Ticketing systems for end user troubleshooting.

Worked on Fiber installation, testing and termination.

Remote desktop support for end users.

PC Repair and hardware troubleshooting.

Domains, VPN, and End-User permissions with group policy.

Various windows operating systems.

Windows installation in local and network PCs.


Hubbell Certified Fiber Termination Professional

Project+ Certified IT Professional

Network+ Certified Professional

A+ Certified IT Technician

VMware Certified Professional (VCP4)

Microsoft Certified Professional

Microsoft Certified Systems Administrator (Microsoft Server 2003)


Diploma in Network Engineering and Data Communication, Chubb Institute, NY, 1999

Bachelor of Science degree in Aeronautics, Air Force Academy, Russian Federation, 1993

Related trainings:

-VMware Training Center, VMware 5.0 vSphere Training Course -- April 2012

-Hubbell - Fiber Termination Training -- February 2012

-VMware Training Center, VMware 4.0 vSphere Training Course -- November 2009

-New Horizons Training Center, Windows 2003 Active Directory Administration -- June 2005

-CA Education Center, BrightStor Arcserve Backup Administration -- December 2003

Related Skills

Excellent verbal and written communication skills.

Able to deliver quality customer service in a timely manner.

Strong analytical skills.

Willing to learn new tasks and accept new responsibilities.

Detail oriented with the ability to work with extreme care and precision in the production environment.

Outstanding organizational, customer service and interpersonal relationship skills.

Excellent in team-based projects.

Work in a cross-cultural team and communicate effectively.


Evoque – Secaucus, NJ April 2019 to Present

Datacenter Technician (contractor placed through Kelly Mitchell)

Tasks Included:

Oversee the full lifecycle of IT system hardware, offering services from receiving to physical setup, network cabling, initial power-up, relocation and decommission.

Hands & Feet Data Center support of highly critical colo environment ensuring uninterrupted Data Center services.

Data Center project coordination, tracking, build-out, migration, and carrier coordination.

Work off the web-based Remedy and ServiceNow ticketing system to ensure high availability of all IT systems in the data center.

Equipment rack, stack, cabling, and hardware break-fix.

Fiber and copper cabling including cross-connects.

Network connection troubleshooting.

Vendors access request creation.

General shipping and receiving duties.

SAP – Newtown Square, PA March 2016 to April 2019

Sr. Datacenter Technician (contractor placed through Insight Enterprises)

Tasks Included:

Leading a team of Datacenter technicians on installs, moves and decommissioning in

various DCs and Collocations within USA and overseas for SAP HCM Converged Cloud project.

Rack and Stack of servers and hardware.

Servers install, updates, upgrades and troubleshooting.

Responsible for Structured Cabling. Installs of patch panels and wire managers.

Documentation of port switch assignments.

As-build print layout documentation for all floors.

ACRO Consulting – Freehold, NJ May 2013 to March 2016

IT Consultant (Chris Christie's (NJ) project - "reNewJerseyStronger".)

Tasks Included:

Setup and configure network infrastructure in Housing Recovery Centers.

Maintain and support local area network (Servers, Computers, Printers, Scanners, etc.).

Provide support for all day-to-day operations.

Remote Desktop Support and trouble shooting.

Documentation of power, network port assignments.

Racking and Stacking server, routers, and switches.

Installing Operating Systems and custom building new machines.

Security camera installs and maintenance.

PETCO - Cranbury, NJ Jan 2013 to May 2013

IT Consultant (Contractor)

Tasks Included:

Support local IT team in Distribution Center network installation project.

IDF’s and AP’s installation, cabling and troubleshooting.

Installing and configuring XP / w2k3.

Installing and configuring Active Directory.

Creating and configuring user accounts (Active Directory).

Enabling folder sharing with FAT and NTFS security (server to client).

Installing and configuring DNS and DHCP (IP addressing, Scopes).

Troubleshooting issues on server and client side (w2k3, XP).

Affiliated Central - Union, NJ May 2011 to Sep 2012

IT Consultant (Contractor)

Tasks Included:

Build Data Center (26 racks) and Bridge Room.

Servers mounting, installation and configuration.

Ethernet and wireless networks infrastructure planning and installation.

Supervised a team of data and alarm cable installers.

Lead a team of desktop support technicians on desktops roll-out project.

Provide support for day-to-day operations of the data center.

Oversaw consulting team on deliverables for AV project.

Participated in planning and implementation of virtual network infrastructure (VMware).

Fiber cabling installation and termination.

Nyack Public Library - Nyack, NY Nov 2009 to Apr 2011

IT Consultant (Contractor)

Overview: Focused on providing Network Infrastructure Services, Systems Administration and Desktop Support. Participated in moving entire network to the Library’s new building. Server Room relocation.

SmartStream Technologies - New York, NY May 2007 – Jul 2009

Systems Administrator

Overview: Global IT lead for NY-based office (50 users) and US-region client’s sites. Responsible for configuring, deploying and maintenance of various technologies managed by the IT department. Successfully managed new office infrastructure installation project and reduced mobile communication costs by 24K annually. Completed servers upgrade project and reorganized server room to meet network standards and temperature requirements. Participated in Global IT meetings in UK and Europe and handled (as a host) monthly IT Team conference calls. Implemented the use of Motion Tablet portable computers for users in Sales Department. Extensive technical hands-on and troubleshooting skills were employed to design, manage and troubleshoot the regional office IT infrastructure.

Track Data Corporation - Brooklyn, NY Aug 2000 - Oct 2006

Desktop Support Specialist (2000-02), Backup Administrator (2002-04), Systems Administrator (2005-06).

Overview: Support production environments in the Primary Data Center as part of 24/7 operations.

Operate and monitor Operations Department jobs, backups and reports generation.

Active Directory administration. Level 2 troubleshooting of systems in the event of

service interruption. 150+ Servers environment (HP, Dell, IBM).

Transaction Information Systems - Iselin, NJ Apr 2000 - Aug 2000

IT Consultant

Overview: Primary responsibilities included installation and testing software for AT&T/IBM transition project.

CRIS BLAER Asset Management - Greenwich, CT Feb 2000 - Mar 2000

IT Consultant

Overview: Participated in Trading Floor relocation project.

PROLIANT Consulting Group - Albany, NY Oct 1999 – Jan 2000

Field Technician

Overview: Was involved in a Government Project on replacement\upgrade computers and

equipment in New York State facilities.

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