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Customer Care Contact Details

Location:
Kempton Park, Gauteng, South Africa
Posted:
October 17, 2019

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Resume:

Xolile Cleopatra Njilo

PERSONAL DETAILS

Surname

Njilo

First Names

Xolile Cleopatra

Known As

Xoli

Identity Number

860**********

Home Address

*** ********** ****

Katlehong

1431

LinkedIN Account

Email Address

LinkedIn.com/in/xolile-Njilo-751670161

adal72@r.postjobfree.com

Contact Number

064*******

Nationality

South African

Sex

Female

Marital Status

Home Language

Other Language

Health

Responsibility

Criminal Record

Hobbies

Single

IsiZulu

English

Excellent

None

None

Reading, Playing netball and Listening to music

EDUCATIONAL QUALIFICATIONS

(From High School to College)

SECONDARY SCHOOLING

Highest grade Passed

Grade 12

Institution

Mowat Park High School

2003

Subjects

English

Isizulu

Speech & Drama

Hotelkeeping & Catering

Travel & Tourism

Biology

Name of Company

Merchants Dimension Data (Vodacom)

Position

Customer Care Consultant

Duties

Providing solution to Vodacom subscribers regarding their sim card related issues.

Representing the Vodacom brand.

Updating and educating subscribers of new Vodacom products and changes.

Ensuring that performance is kept constant at all times by utilizing tools that’s being provided eg, Knowledge base.

Encourage subscribers to go through the customer satisfaction survey in order to rate the service that they have received.

Ensuring that the business policies and process are followed at all times.

Meeting the set KPI (Business Requirement Standards).

Duration

Reason to leaving

September 2008-December 2014

Change of environment

EMPLOYMENT HISTORY

REFERENCES

Name

Ntokozo Bujela

Position

Team leader

Contact details

076-***-****

Company

Merchants Vodacom

Name of company

Asiphile eUganda

Position

Data capturer and caregiver

Duties

Educated the community about HIV AIDS and DR TB and on how to prevent and treat it.

Provided food parcels and clothing to the less fortunate.

Captured minutes and daily records of other caregivers.

Submitted weekly performances to management.

Check on the progress of the patients who are infected with HIV or DR TB and ensure that they are taking their treatment.

Provide awareness on illnesses affecting the community.

Duration

March 2015-December 2018

Reason for leaving

Contract ended

Name

Duduzile Mthembu

Position

Project manager

Contact details

072-***-**** or 073-***-****

Company

Asiphile eUganda



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