Xolile Cleopatra Njilo
Reading, Playing netball and Listening to music
(From High School to College)
Highest grade Passed
Mowat Park High School
Speech & Drama
Hotelkeeping & Catering
Travel & Tourism
Name of Company
Merchants Dimension Data (Vodacom)
Customer Care Consultant
Providing solution to Vodacom subscribers regarding their sim card related issues.
Representing the Vodacom brand.
Updating and educating subscribers of new Vodacom products and changes.
Ensuring that performance is kept constant at all times by utilizing tools that’s being provided eg, Knowledge base.
Encourage subscribers to go through the customer satisfaction survey in order to rate the service that they have received.
Ensuring that the business policies and process are followed at all times.
Meeting the set KPI (Business Requirement Standards).
Reason to leaving
September 2008-December 2014
Change of environment
Name of company
Data capturer and caregiver
Educated the community about HIV AIDS and DR TB and on how to prevent and treat it.
Provided food parcels and clothing to the less fortunate.
Captured minutes and daily records of other caregivers.
Submitted weekly performances to management.
Check on the progress of the patients who are infected with HIV or DR TB and ensure that they are taking their treatment.
Provide awareness on illnesses affecting the community.
March 2015-December 2018
Reason for leaving