St. Johns, FL *****
High-performance professional who
strategically unites organizations and clients
Forward-thinking professional who seeks out creative and cost-effective business strategies to produce results that make a measurable impact on the bottom line. Proactive and results-driven professional with many years of demonstrated expertise. Possesses a valuable combination of account management and new business development experience. Highly competent professional who continuously leverages an in depth understanding of diverse industries to nurture relationships with clients resulting in maximized profits.
New Home Sales Counselor (March 2019-Present) KB Home, Jacksonville, FL
KB Home is a build to order home builder.
Responsible for generating leads to sell built to order homes
Meet with prospective buyers to communicate, persuade, and conduct final sales for newly constructed residential homes
Seek new leads by continually contacting prospective buyers, referrals, brokers and other prospects
Office Administrator (2014- 2019) kws cpa, p.a., Jacksonville, FL
KWS is a CPA firm comprised of a small team of seven professionals who are committed to providing top accounting and tax services to both individuals and businesses.
Work diligently to provide remarkable customer service within this office administrative support role.
Provide direct support to both clients and CPAs; greet and engage clients and visitors of the office, while also providing high-level contributions that meet the diverse business and operations needs of the office.
Account Manager (2013-2014) suncrest/omni home health, St. Augustine, FL
Suncrest/Omni Home Health is a privately owned home healthcare service providing nursing, rehabilitation and personal care services to consumers while also partnering with hospitals, physicians and payers to ensure the highest quality of services.
Increased opportunities for the business by calling upon healthcare providers within an assigned territory.
Successfully identified prospective patients in need of home healthcare services and conducted outreach efforts to obtain new sign ups.
Presented the benefits of the Suncrest/Omni Home Health brand, identified patient needs and matched those needs to the features offered by the agency.
Served as a liaison between patients, agency staff and medical professionals; met with diverse parties to include physicians, hospital staff and discharge planners regarding patient care.
Pharmaceutical Sales Rep (2012-2013) hawthorne pharmaceuticals, Jacksonville, FL
Prior to acquisition, Hawthorne Pharmaceuticals was a privately owned firm that sold products throughout the U.S.
Managed an assigned territory from St. Augustine, FL to Waycross, GA and presented products including Zutripro, Rezira and Reprexain to medical offices.
Made an average of 18 visits per day and scheduled meetings with doctors; documented each sales call and obtained electronic signatures by designated timeframes.
Received the “District Sales Growth Leader” award for the 3rd quarter of 2012.
Awarded the “Circle of Excellence” award after completion of a month-long training program.
Business Development Manager (2011-2012)
florida state college at jacksonville, Jacksonville, FL
Florida State College is a non-traditional non-profit state community college with more than 1K employees, offering four-year degree programs.
Developed and grew an underperforming department by presenting unique training program opportunities to businesses within the local community to develop the skills of their employees.
Drove revenue growth by leading business development efforts and reestablishing lost relationships, resulting in an increase in revenue by 252% in 2011.
Revitalized a key partnership with First Coast Manufacturing Association (FCMA), a networking association with 300+ businesses, achieving greater exposure for the college.
Distribution Sales Manager (1995-2000)
bellsouth mobility, Jacksonville, FL
BellSouth Mobility was a Fortune 500 company operating wireless networks that used an array of wireless communication standards and technologies.
Promoted to a management position with responsibilities for six direct reports and oversight of 80-100 store locations across nine regions. Consistently met and exceeded all sales goals and expectations.
Performed sales prospecting and made presentations to key decision-makers to land key accounts.
Managed major accounts to include Sam’s Club, Circuit City, Office Depot and Sears.
Increased distribution efforts by 33% within the first months of employment and consistently ranked among the top 10% of all national employees among over 4,000 total representatives.
Conducted ride alongs with sales representatives to train, coach and mentor the sales abilities of staff.
Awarded the “FastStart” award for three years for obtaining the most sales per quarter for all nine regions, exceeding metrics by 150%.
Distribution Sales Associate, bellsouth mobility, Jacksonville, FL
Consistently met and exceeded sales quota by providing hands-on and highly effective field trainings to 40+ employees stationed in cellular kiosks inside big box retail store locations. Provided the latest information on cellular devices to ensure adequate product knowledge and achieved #1 status for Jacksonville, subsequently earning “Best Retailer”, “Best Highest Net Retention” and “Best Account Manager” awards for top performance.
Sales Representative, bellsouth advertising & publishing company, Jacksonville, FL
Top performing sales representative who continuously ranked among the top 10% of reps across the nation for surpassing all sales targets, landing many key and highly sought after accounts.
“Susan has excelled in every aspect of her job. Work assignments are completed on time and she maintains consistent work levels. She will work additional time if needed to meet a deadline. The quality of her work is excellent, requiring minimal supervision. She is dedicated to meeting the expectations and requirements of clients and maintains effective relationships with them. She anticipates and prepares for company and client needs and works diligently to create practical solutions. If you’re looking for an excellent candidate for a position with your company, I highly recommend Mrs. Fields.”
Allen S., Managing Partner
KWS Certified Public Accountants
New Business Development
Sales & Marketing Strategies
Key Account Management
Demonstrations & Presentations
Sales Trainings & Team Development
Networking & Events
Market Research & Industry Trends
Licensed Real Estate Associate
education & training
montclair state university – Bachelor of Arts – Political Science
licenses – Florida Real Estate License
training & development – Financial Management, Management Skills for New Supervisors,
Achieving Peak Performance, Conflict Resolution & Confrontation Skills,
Coaching & Teambuilding Skills for Managers, How to Supervise People,
Leadership & Supervisory Skills for Women, Powerful Communication Skills for Women,
Performance-Based Sales Interviewing
technical skills –Microsoft Office (Word, Excel, PowerPoint)