Manager Customer Service

Kirk Dorset

** ******* *****

Mount Laurel, NJ **054

Home #856-***-****

Cell# 516-***-****

*.******@*****.***

Career Achievements

Over 20 years of proven Leadership and Management experience in Facility Management.

Effectively minimizes building maintenance issues through use of robust Preventative Maintenance Programs, while managing budget cost to keep expenses on goal for all locations.

Hazardous Material First Responder Certification, Certification in Lead Removal.

Extensive experience with Union labor forces (1199, 144, CSEA).

Occupational Safety & Health Certification (OSHA).

SEIU Education Support Fund Haz Mat Material program. NFPA 2015 Life Safety Certification (CMS).

Professional Experience

TOWNE MANOR WEST- Norristown, PA

Senior Facilities Regional Consultant

Management for 3 nursing home facilities, covering building maintenance, grounds upkeep, housekeeping and laundry areas.

Monthly budget responsibility of over $5 million for all purchases of equipment, supplies, chemicals and special projects for all locations.

Daily management of maintenance staff, building and housekeeping staff and contractors hired to perform any outside repairs. Maintaining the workorder computer process and managing the payments of all facilities work performed on a timely basis.

Preventive maintenance for HVAC equipment. CAD & Blueprint assessments

Leads preventive maintenance efforts tied to cleaning, safety, service induction units, bed rails, fire pumps and generators.

Conducts monthly meetings for compliance with all codes that pertain to Department of Health regulations. Detailed knowledge of long-term care, housing regulations, building codes, OSHA, Life Safety and State sanitary codes.

Building effective working relationships with Administrators, Directors, Nursing Supervisors all staff members, residents and vendors.

MID-ATLANTIC HEALTH CARE

Regional Facilities Manager- Philadelphia/NJ locations, 12/2015-to 07/2017

•Direct responsibility for 9 nursing home locations, building maintenance, Housekeeping and laundry, grounds, security and project management.

•Effectively complete activities related to daily operations, repairs, maintenance, safety and security measures. CAD and Blueprint assessment.

•Prioritizes and assigns work to staff to ensure repairs to buildings, equipment or grounds that create potential hazards for residents and staff are addressed in a timely manner.

•Leads preventive maintenance efforts tied to cleaning, safety, service induction units, bed rails, fire pumps and generators. Preventive maintenance for HVAC equipment. CAD & Blueprint assessments

•Complies with facility in-service and healthcare requirements.

•Managing daily budget and capital budget $40.00 million, reporting on operations, maintenance, housekeeping, laundry, project management and dietary costs for each facility.

•Conducts monthly meetings for compliance with all codes that pertain to Department of Health regulations. Detailed knowledge of long-term care, housing regulations, building codes, OSHA, Life Safety and State sanitary codes.

•Ability to interact courtesy and tactfully with staff, residents, vendors, visitors and general public.

ARAMARK

Facilities Manager Teacher’s College Columbia University, New York, NY (11/2010- 12/2015)

•Responsible for campus custodial management and tradesman duties such as electrician,

Plumbers and painters all union employee relationships.

•Assisted in project management tasks, overseeing campus construction and renovations.

•Training and scheduling of facilities department employees.

•Managing campus grounds by leading the snow removal team and landscaping teams.

•Working with the facilities team to effectively manage the department budget and improve

Staff productivity. Attended minute summits on employment retention and productivity.

Modern Facilities Corporation

Training & Development Coordinator/Operations Manager. Bronx Lebanon Hospital, New York, NY (01/08-11/09)

•Conducted training services at the 2 main sites, plus 15 clinics: including orientations for hourly employees, new supervisors and advance supervisor training on the following duties:

•Time management, scheduling, monitoring weekly overtime procedures and hourly employee duties.

•Department budgeting, employee appraisals, monthly reporting on bed control and overtime.

•Performance Improvement and Quality Assurance.

•Training on guest interview, daily room inspections, quality assurance, and disciplinary actions.

•Hourly employee training on 8-step patient room cleaning, critical area (OR, Labor & -Delivery, CCU and ER)

•Waste handling, safety and infection control procedures, Haz Mat, Right to know, disaster planning.

•Material Safety Data Sheet and Occupational Safety and Health Training, (MSDS & OSHA) rules.

Operations Manager responsibilities are supporting management team during regular and major inspections (JAHCO & STATE) at all sites. Conducted Environmental rounds with infection control weekly. Supplies building reports and inspection results. Supports operation team with weekly overtime and scheduling conflicts.

ARAMARK Corporation- Resource Center Director, Bronx Lebanon, New York, NY- (4/05 to 1/08).

•Implemented and managed a new software program within the institution. Direct administrative and functional leadership responsibilities for staff supervisors including management training.

•Monitored a daily operation of Transportation, Engineering, Clinic Engineering, Respiratory, Transportation, Ambulate and Ambulance Company and Resource Center including (11) Customer Service Agents (22) Transporters, (16) Maintenance workers.

•Monitored quality assurance program give me the ability to track completion of all duties from each department. This program also monitored customer service agent's assignments.

Aramark

Central Transportation, Mount Sinai Medical Center, New York NY-Director - (12/03 to 4/05)

•Management responsibility for 1100 beds. Accountable for administrative, operational and financial bookkeeping for the Transportation Department. Achieved a 45 % overall facility improvement in Transportation services in six months.

•Designed and developed implementation plan for Transportation workers transitioning to Nursing department and testing site. Implemented and managed a new software programs.

•Direct administrative and functional leadership responsibilities for staff supervisors including management training. . Maintained daily operation of Transportation and Resource Center Department, including responsibilities for staff of (85) Transporters (12) Customer Service Agents and (3) Supervisors.

Aramark

Environmental Services \ Laundry, St Luke’s Hospital & Medical Center New York NY Assistant Director - (6/2002 to 12/2003)

•Management responsibility for 640 beds. Accountable for developing, and maintaining budgets.

•Maintained daily operation of Housekeeping and Laundry Department, including management responsibilities for staff of 165 employees.

•Implemented Project Scheduling to improve quality throughout the institution. Directed Regulated Medical Waste program resulting in a 15% cost reduction.

•Directed and implemented return of OR Housekeeping staff to Environmental Services for Quality Improvement initiatives.

Aramark

Environmental Service \ Laundry, Central Suffolk Hospital-Director - (4/2000 to 5/ 2002)

Aramark

Environmental Services, St Vincent’s Hospital & Medical Center New York -Manager, - (6/98 to 4/2000)

Education

Queens Community College Major Economic and Finance

Nassau Community College Major Economic and Management

Microsoft Office programs, ISIS-PRO Program, Internet functions and all office equipment.

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