Administrative Assistant Customer Service

CRISTINA DE GUZMAN

**** ********* ***. ****: 204-***-****

Winnipeg, MB R3W 0E8 Mobile: 204-***-****

Email: ************@*****.**

SUMMARY OF QUALIFICATION

• Excellent communication skills

• Customer service oriented and a team player

• Experience in community health care

• Experience in email and computerized calendars

• Computer proficient in Microsoft Word, Excel and Access

• Maturity and understanding the need for confidentiality

• Record keeping, office management, and responsibility for information system

• Experience in mail distribution, photocopying and faxing

• Keyboarding speed 50 wpm

• Ability to work with minimal supervision

• Capability to meet deadlines and work under pressure

• Able to handle complaints

• Respectfully takes direction from supervisor

• Maintains punctuality

WORK EXPERIENCES:

Administrative Secretary July 2012 - Present

Manitoba Health – Health Protection Unit

Public Health Inspectors

Health, Healthy Living and Seniors

WRHA – Downtown

640 Main Street/ 80 Sutherland Avenue

Key Responsibilities:

o Providing general administrative support for program staff

o Data entry

o Faxing, photocopying

o Records maintenance

o Creating and maintaining filing systems

o Open, arrange, and deal out incoming mail such as faxes and email

o Maintain inventory of office supplies and ensure that low supplies are ordered

o Direct calls and respond to inquiries and explain the guidelines

Administrative Secretary April 2010- July 2012 WRHA – Downtown

Winnipeg Regional Health Authority

Various offices

Mall News and Gift Shop / August 2008 – June 2009

Radisson Hotel Gift Shop

Sales Associates / Cashier

Winnipeg, MB

Service Crew/ F & B Staff August 2006- August 2007

Marriott Orlando World Center

Orlando, Florida

F & B Staff

Passenger Cruise Line December 1993- February 2004

Star Cruises

Fred Olsen Cruise Ship

Prince Abdulaziz Private Yacht – King Fahad’s of Saudi Arabia

Princess Mariana Private Yacht

EDUCATION/TRAINING:

Scheduling Clerk Home Care Training

October 24, 2016 – November 4, 2016

WRHA – 496 Hargrave Ave

Administrative Assistant Program

May 2009 -February 2010

Herzing College

Winnipeg, MB

Bachelor of Science Major in Tourism

June 1986 – May 1990

Centro Escolar University

Manila, Philippines

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate