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Senior sales manager with overall 13 yrs of experience including bpo

Location:
Coimbatore, Tamil Nadu, India
Salary:
6 lakhs per annum
Posted:
October 17, 2019

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Resume:

ROMAULD XAVIER

Mobile: +91-915*******

No:*, FCI colony 2nd Street, Police

Quarters, Ganapathy, Coimbatore

641006.

Tamil Nadu.

India.

Email: adal4x@r.postjobfree.com

Career Objective

Adding value to myself and to the organization and seeking a challenging position involving analysis, design, business development and implementation of projects in an environment, where I can grow along with the organization with great responsibility. Strengths

Hard & Smart working.

Innovative thoughts.

Ambitious and highly willing to learn and develop in any work environment. Flexible and adaptable.

Strong communication skills and ability to work independently. Self motivated.

Dedicated to organizational values and goals, with outstanding work ethics and commitment towards delivering the highest level of client services. Professional Experience

Senior Sales manager Texila Education and Management services (P)LTD August 2017 till date

Roles and Responsibilities

Planning and controlling changes.

Managing quality assurance program.

Setting and reviewing budgets, revenue and managing cost. Overseeing inventory, distribution of goods and facility layout. Overseeing manpower requirement, cost and management. Cross culture management.

Previous Experience:

Operation Manager Notebook data July 2016 till July 2017 Regional Manager Sakshi educational consulting and training pvt. Ltd December 2014 – June 2016

Team Lead KG Information systems Private Ltd. October 2010 –November 2014 Team Lead Allsec technologies Private Ltd. March 2006 – September 2010 Started my career as Customer Support executive for an outbound sales campaign and got promoted as a team lead in August 2007 with my consistent performance and hard work

As a team lead, I was heading a customer service team and also an internal escalation unit for international credit cards customer care. My responsibility was to increase the customer satisfaction by improving the first call resolution percentage and Average handling time.

I was also responsible for driving the team to achieve their targets and balance the attrition% at the same time.

JOB PROFILE

In Notebook data:

Handling a team of 50 including 2 Team leads and 2 quality analysts for multiple campaigns.

As an operations manager my other responsibilities are:

• Ensure on time job completion as per process requirements

• Billing Reports

• Client interaction

• Bringing in opportunities for in house team ramp up

• Hiring and fulfilment of manpower requirements

• Appraisals on a periodic basis

In Sakshi:

As a Regional manager, my responsibility was

• Lead generation through marketing, business development

• Advertising activities by running campaigns through social media, mailers, SMS and newspaper.

• Participate in events and exhibitions.

• Follow-up with existing offshore clients and appointing new clients.

• Sale and payments follow-ups through a team of student coordinators and through business development team.

• Involvement in projection and budgeting for the academic year including lead generation expenses, cost per acquisition and travel plans. Projects Worked

Process: American Process.

Project: US Directory.

Period: 16 months.

Designation: Customer support executive.

Process: American Process.

Project: CCRT (CS for Credit cards).

Period: 2 years and 6 month.

Designation: Team Lead.

Process: American Process.

Project: EDU CORP.

Period: 4 months.

Designation: Team Lead.

Process: American Process.

Project: 1 800 flowers.com.

Period: 2 months.

Designation: Team Lead.

Process: Canadian Process.

Project: COMWAVE Customer service.

Period: 12 months.

Designation: Team Lead.

Process: American Process.

Project: CRM MIB.

Period: from Oct 2011 to Nov 2014.

Designation: Team Lead.

Project: Texila American University

Profile: Sales and marketing – West African region Period: Dec 2014 till June 2016

Project : Hvac, Survey and Home renovation campaigns Profile : Operations manager Period : July 2016 till July 2017

Project: Texila American University

Profile: Sales and marketing – Global Africa

Period: August 2017 till date

PROFFESSIONAL ACHIEVEMENTS

IN US Directory

• Top seller with average conversion rate of 30%.

• With my excellent performance I was awarded a gold medal for my outstanding results

• With My Consistent Performance I was promoted as a Team Lead for the American Campaign in the Month of August 2007.

IN CCRT:

• Received cash price of RS 12000 for maintaining 100% attendance for the year 2007 to 2008.

• Mentored 2 agents to be promoted as team leads with my consistent feedback and monitoring.

• My Team has won titles like “Quality Team” and “Consistent Performers”. IN EDU CORP:

• Appreciations from the managers for handling DIALER efficiently. OTHER SKILLS:

• Well versed in MS-Office ( Excel, Word & Access )

• Business proposals for strategic partnership with universities

• Support to the digital marketing team on search engine optimization, mailer campaigns and SMS campaigns.

• Good team player

Educational Qualifications

Name of University

Exam Passed

Year of

Passing % Discipline

The American College

(Madurai Kamarajar

University)

B.Sc

(Mathematics) 2005

67%

Mathematics

Certifications:

1) Certified in Hub spot on Inbound, Sales enablement, Inbound marketing and Email marketing

2) Certified diploma in business communication skills - Alison HOBBIES

• Listening to music.

• Fitness.

• Swimming.

• Horse Riding.

PERSONAL DETAILS

Name : Romauld Xavier

Father's Name

: Mr. G. Xavier Ilango

Address for Communication : No:6, FCI colony 2nd

Street,

Police Quarters,

Ganapathy,

Coimbatore 641006.

Date of Birth

: 27th September 1983

Marital Status

: Married

Nationality : Indian

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place : Coimbatore Yours Sincerely,

(Romauld Xavier)

Romauld Xavier



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