Sales Representative Customer Service
Resume:
MARIA ERIKA F. SUSAYA
*** *- ******* *****, *** Nicolas, Cebu City, 6000
Contact #: 090*-***-****
Email: *****************@*****.***
JOB EXPERIENCE
Escalations Customer Support Experts
June 2018 – Present ePerformax BPO and Contact Centre
Responsibilities:
-Trained to handle phone, email and chat escalation contacts
-Assist customers’ issues for an online trading platform
-Reviews members’ cases and decides on it accordingly.
-Handle refund request, disputes and case appeals.
-Provide coaching to the member to redirect/reinforce areas of opportunities
-Provides resolution for customers’ sales, purchases and account-related issues
-Ensures outstanding resolution and customer service
Assistant Veterinarian/Store Manager
January 2017 – Animalandia Veterinary Clinic and Pet Shop
March 2018
Responsibilities:
-Treat and monitor patients
-Administer medicines in a timely manner
-Provide veterinary health services (check-up, vaccination, deworming)
-Manages store, strict check with stocks and inventories
-Sales, promotes products
Retention/Sales Customer Service Representative
May 2013 - Stream Global Services
June 2014
Responsibilities:
-Retains customer who wishes to cancel their subscriptions
-Provide thorough education to the customer about their monthly bills.
-Troubleshooting and providing relevant options to resolve customers’ issue.
Customer Service/Sales Representative
May 2018 – Convergys Philippines
May 2013
Responsibilities:
-Properly identifies customers’ issue so we can route them to the correct department who can resolve their issues.
-Product Activation and generation of new license keys.
-Pre-sales and sales
-Basic troubleshooting
Education
TERTIARY Doctor of Veterinary Medicine
Southwestern University – PHINMA
Urgello Cebu City
April 2016
SECONDARY Colegio de la Inmaculada Concepcion
45 Gorordo Ave Cebu City
March 2005
PRIMARY Colegio de la Inmaculada Concepcion
45 Gorordo Ave Cebu City
March 2000
Skills
Communication and writing
Intrapersonal Communications
Sales Marketing
Retention
Dependability, multi-tasker, organized, and good attention to detail.
Strong desire to learn and grow new skills
Proven commitment to go beyond client expectation
TRAINING EXPERIENCE
Small Animal SWU Veterinary Teaching Hospital
Veterinare Animale (Tisa branch)
Poultry (Broiler) Farm Mlhuiller Farms (Carmen Cebu)
Dressing (Poultry) Plant Senorito Dressing Plant (Carmen Cebu)
Equine Facility Mlhuiller Farms (Carmen Cebu)
Ruminant Facility Mlhuiller Farms (Carmen Cebu)
Exotic/Wildlife Facility Crocolandia Foundation (Talisay City, Cebu)
MLhuiller Zoo (Carmen Cebu)
Swine Facility Suntory Farm Inc (Bantayan Island, Cebu)
Microbiological Laboratory Cebu Provincial Veterinary Office (Capitol Cebu)
REFERENCES:
Rhea Mae A. Gullas Catherine Y. Vega Arianne Alviola
Friend Supervisor Supervisor
0915 -644-4000 096*-***-**** 099*-***-****
Catherine Vega
Supervisor
Joan P. Mercado
Colleague
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