Engineer Support

Iris Sanchez

IT Operation Engineer / Remote IT Engineer /Support Engineer

Spokane, WA 99201

*****.********.***@*****.*** - 509-***-****

Further my career in all aspects of the IT field.

WORK EXPERIENCE

IT Operations Support Engineer

Goodwill Industries of the Inland northwest - Spokane, WA - July 2016 to Present

*Oversee training of all new employees and Interns

*Make repairs and improvements to Devices IE laptop desktop server

*Ability to recognize potential problems and form a solution

*Conduct meetings cross departments to coordinate

*Determined severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate

to determine root cause analysis and correction

*Decommissioned faulty equipment.

*Responsible for incident/problem management and change management IE

*Provided tier 2 - 3 support; rotating 24/7 on-call support

*new employee request and deletion account request.

*back up for SharePoint privileges and document issues

*365 hybrid migration of accounts and batches Provide support for enterprise production and cloud systems,

such as Exchange, DNS, DHCP, Office365, Active Directory, SAN, Azure

*Point of contact for decision making for users, team members and management to facilitate timely resolution

of technical issues.

*licensing and usage

*Designs, implements, and troubleshoots group policies (GPO)

*Critical-situation emergency response team activities

*Responsible for IT projects implemented the onsite daily operation for work source and family services in a

support role

*efficiency Monitor of hardware and software

HP Lead Project Technical Engineer

Philips with HP/Peak - Bothell, WA - August 2012 to Present

*Intense Data recovery, encryption troubleshooting, Security Analyst, Risk Assessment

*Observed and handpicked team for remote users support tier 2 and 3.

*Developed and originated remote process. /software testing/application support

*Identified, Evaluate and Examined teams/individual’s strengths and weakness.

*Handled all remote enterprise escalations. For users and or VIP teams(AED)

*Data Clean Up and software install, troubleshooting brand specific software.

*Microsoft office product support /trouble shooting cloud files/ data center account configuration

*Communicated and worked with other departments for quick resolve for R&D

*Remote access and high level customer service /support virus clean up

*Share drive clean up, AD &SCCM Managing /Auditing /SLA Managing

Accomplishments

created remote process and de-escalation process

Independent Contractor

Independent Contractor - Cleveland, OH - December 2008 to March 2012

*Tier one and two basic windows trouble shooting and registry clean up

*Dell install Deployment tech contractor for Boeing

*Lead tech for HP – Morgan Stanley Smith Barney Branch Deployment on refresh project

*Repair personal computers on-site or remotely per clients’ preferences

*Perform wipes and reloads, hardware, software installations and upgrades

*Install and/or troubleshoot Internet service and wireless printers i.e. Drivers

*Troubleshooting connectivity and routers, static IP, DNS and firewalls

*POS Refresh brake down and replace teller stations for and severs for bank of America

*specialist for private school prepared teachers and staff for the New Year, roll out and deployment of windows

7 8.1 10, install of new sever, decommissioned old sever

EDUCATION

AA computer support in Technology

Kaplan - Brookpark, OH

2008 to 2010

LINKS https://www.linkedin.com/profile/view?id=AAMAABF71L8BNF-3-ZUnYgeD2w5VZclO_tfuv0Q&trk=hpidentity-

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