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Sr. Business Analyst

Riverview, FL
October 17, 2019

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***** ********* **** **. *********, FL 33579 631-***-****


Seeking to apply 12+ years of proven in depth expertise as a PMO and Sr. Business Analyst in implementing state of the art technologies and operational processes. Well-versed in the SDLC Process and Trade Life Cycle.


Strong analytical ability and decision-making skills to assess materiality of information under review.

Able to work remotely in matrix structures, cross cultural environments and virtual teams with minimal supervision.

Extensive analysis and software development knowledge of Testing, Agile/Scrum and Waterfall Methodologies.


MS Dynamics 365, Azure Dev Ops, IRIS, IBM Blueworks Live, Service Now

JIRA, Encompass 360, Encompass Loan Center, Sharepoint, MS Teams

Simple Nexus, ShoreTel Sky, WebMax, HP Quality Center, Actimize, Mantas

Proficient with MS Products: Office 365, Word, Excel, Project, Visio, and PowerPoint


Franklin Templeton (Insight Global) St. Petersburg, FL 01/19 – 09/19

Business Analyst


Facilitated Daily Stand Ups in absence of Project Manager.

Managed MS Dynamics 365 from OTB Implementation to Deployment Release.

Worked Globally with PO's, Business Owners/Stakeholders-AMERICAS/EMEA & INDIA/APAC.

Gathered, documented and refined requirements to create User Stories and Test Cases.

Communicated all test phases through daily/weekly backlog grooming and iteration/release cycle meetings.

Gathered data and recommending solutions based on poker planning

Wellcare (TAIG) Tampa, FL 05/18 – 12/18

Sr. Business Analyst / Jr. PMO


BA/PMO support for WellCare to create a new Non-Prod environment to replace their existing NP Active Directory.

Supported PM in the execution of the MS AD application Implementation, Deployment and Decommissioning.

Facilitated kickoff meetings and requirement gathering sessions to create detailed User Stories for Build Specs.

Participated in ongoing Retrospective Planning, Product Backlog Grooming and Defect Reviews.

Multiple Cross Functional Collaborations and relationships with key stakeholders to gather inputs.

Defined business rules and documented systems requirements for delivery to Technology team.

Tracked project actuals against defined milestones in Azure and managed the overall chief plan in MS Project.

Managed Active Directory application onboarding, deployment and decommissioning using Agile methodology.

Eagle Home Mortgage Clearwater, FL 03/15 – 02/18

Business Support Analyst


Implemented a new Mortgage Management Software called Encompass 360.

Deployed pilot versions of the app from Staging to UAT and then into the Production Environment.

Facilitated daily Agile/Scrum calls for ongoing Retrospective Planning and Backlog Grooming.

Documented and refined requirements via User Stories.

Led Cross Functional collaborations with Business SME's, PO's, Developers, UI/UX Teams and Testers.

Developed workflow customizations as best practices for both end users and business processes.

Supported the development, maintenance and improvement of core ITSM processes, through the configuration and development of ServiceNow.

Proactively identified, managed and resolved incidents utilizing ServiceNow.

User Acceptance Tester


Worked closely with business and IT teams to gather requirements to support ongoing business needs for ServiceNow configuration, implementation and support.

Performed test processes including, but not limited to: review, design, and improvement of ITSM processes.

Audited Change Requests, Service Requests, Incidents and other tickets to ensure compliancy and accuracy.

Created written test documentation of findings to recommend ServiceNow improvements for end users.

Deployed pilot versions of ServiceNow products to UAT and Non Prod Environments for testing.

Gathered critical requirements, identified, analyzed, reported and tracked bug defects found during testing.

Conducted post production implementation reviews to understand any defect leakage from UAT.

Citi (Maveric) Tampa, FL 09/14 – 03/15

UAT Team Lead


Team Lead for 13 UAT testers; Provided coaching/training and mentoring in HPQC.

Spearheaded test processes covering UAT preparation, coordination, execution, defect handling and reporting.

Coordinated system and documentation testing with appropriated groups and Release Management.

Created test scripts for System Integration Testing (SIT) and User Acceptance Testing (UAT).

Wrote, executed and validated use cases for implementation of Citi Business Services.

Created system testing methods and documentation as best practices for UAT team.

First Federal Bank of Florida Jacksonville, FL 05/13 – 08/14

Sr. Compliance Analyst


Monitored supply chain risk management and assessed emerging risks through the Business Monitoring process.

Supported technology to enable integrated reporting of the ESC Risk landscape.

Assisted in implementation and production support activities.

Handled compliance audit reviews within multiple banking regulations such as: RESPA, TILA, ECOA, HMDA, and other related federal laws.

Completed audits within standards, policies and local regulations for audit assurance.

Implemented process changes using Mortgage Cadence to document, diagram, and create flow charts.

Bank of America (Disys) Jacksonville, FL 07/11 – 04/13

Sr. Business Analyst SME


Served as Subject Matter Expert liaison between the business operations and technology teams.

Coordinated meetings with impacted teams for requirements gathering, status updates, and testing statuses.

Reviewed functional requirements (FRD) from the technology teams.

Conducted business operations analysis to support requirements and prepare BRD.

Ensured that the business requirements were understood and documented correctly.

Communicated with the stakeholder or process owner to make process changes or enhancements.

Developed systematic reporting processes and procedures to ensure timely delivery of daily, weekly, monthly, annual and ad hoc reporting to management.

PHH (Aerotek) Jacksonville, FL 11/08 – 04/11

Business Analyst


Liaised with IT and Business Teams to facilitate an understanding of requirements.

Ensured completeness and accuracy of the business requirement documentation.

Drafted BRD / FRD documentation collaboratively working with IT and Business Teams.

Provided process changes or enhancements at stakeholder or process owner request.

Reviewed and tracked all documentation collected throughout the SDLC process.


Wyandanch Memorial High School – Graduated 1989

Suffolk County Community College – Non Degree 2004

PMP Certification – In Process 2020

ServiceNow CSA Certification – ITIL Certification

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