Manager Customer Care

E-mail : *****.*******@*****.*** Phone : 009***********

Address : Amman Jordan

Amman Rotana Hotel Jordan April - 2013 — January - 2019 Dubai Marriott Al Jaddaf Hotel May - 2014 — April - 2016 Dubai Marriott Al Jaddaf Hotel Novembr - 2013 — May - 2014 Ayham Al Shair

Work experience

Spa & Recreation Manager - Pre Opening

Reporting directly to the GM

Managing the administration and operations of a Recreation Centre Planning, including budgets and strategic planning. Staff management and meeting membership and sales targets. Implementing health and safety regulations in the fitness facility. Profound knowledge of health and fitness best practice and relevant legislation. Ability to manage, train and motivate staff.

Manage working time effectively, and prioritize tasks appropriately. Strong familiarity with using computers in a Windows environment - word-processing, spreadsheets, databases, email and the Internet.

Managing membership databases.

Enforced all fitness facility policies, rules and regulations. Participated in regular in-service training sessions. Performed other related duties as assigned.

Promote activities that satisfy customer demand and generate revenue Organize, train and supervise staff, including drawing up staff rosters. Carry out health and safety checks on equipment and plant and arrange for the cleaning of all areas. Maintain high levels of customer care and handle complaints, as required Manage and constantly review the fitness center timetable. Other administrative tasks as assign

Acting Manager, Spa & Recreation - Pre Opening

Reporting directly to the GM

Managing the administration and operations of a Recreation Centre Planning, including budgets and strategic planning. Staff management and meeting membership and sales targets. Implementing health and safety regulations in the fitness facility. Profound knowledge of health and fitness best practice and relevant legislation. Ability to manage, train and motivate staff.

Manage working time effectively, and prioritize tasks appropriately. Strong familiarity with using computers in a Windows environment - word-processing, spreadsheets, databases, email and the Internet.

Managing membership databases.

Enforced all fitness facility policies, rules and regulations. Assistant Manager, Spa & Recreation - Pre Opening

Reporting directly to the Spa & Recreation Manager Ayham Al Shair 1

Holiday Inn Hotel Abu Dhabi August - 2012 — September - 2012 Atlantis the Palm Hotel September - 2008 — July - 2011 Four Seasons Hotel Amman December - 2007 — August - 2008 Supervising all the health club and swimming pool and massage center facilities Insuring all staff is following the hotel and brand standards Scheduling all staff and arranging their duty shifts End of the month inventory and ordering all health club and massage center products Both retail and professional products

Follow up with engineering department for any maintenance issue Preparing daily report at the end of the day.

Assisting guest all their need.

Supervisor Spa & Recreation

Reporting directly to the front office manager

Supervising all the health club and swimming pool and massage center facilities Insuring all staff is following the hotel and brand standards Scheduling all staff and arranging their duty shifts End of the month inventory and ordering all health club and massage center products Both retail and professional products

Follow up with engineering department for any maintenance issue Preparing daily report at the end of the day.

Assisting guest all their need.

Making reservation for the guest.

Cashiering

Receptionist, Spa & Fitness Center - Pre Opening

Full knowledge of all services is carried out throughout the spa. Communicate and assist guests as giving the right information about the treatment as guest enquire. Fully trained and certified in carrying out all therapies and treatments available to guest. Knowledge regarding spa products used in the Spa and salon. Carry out any other job related duties, making booking, cashiering, billing, up selling the treatments and products, handling the phone inbound and outbound, replying email, etc. Full knowledge of the Spa software system.

Monitor reservations and treatment room allocation and ensuring all requested treatment are allocated in the best possible area and as per guest requests.

Communicate and reply e-mail to guest who inquiry about the spa treatment. Knowledge of retails and inventories.

Daily preparation the reports end of the day.

Receptionist, Spa & Fitness Center

To make a reservation by phone and by email for the guest. To explain and give the information all the treatment to the guest when the guest enquire. To answer the phone call from in-house and out-side guest who inquire for treatment. To escort the guest to the changing room and explain how to use the locker and show the facilities in spa to the guest.

To settling the bills and do all the report ends of the day. Ayham Al Shair 2

Four Seasons Hotel Amman October - 2007 — December - 2007 Modern education school Amman November - 2005 — September - 2007 B. A Degree in sport Rehabilitation. Jun - 2001 — July - 2005 Life Guard

Responsible for all the Life Guard duties.

Physical education teacher

Qualifications

First Aid & CPR Course.

Class of 7TH

October 2012

Completed MEDIC First AID training program which include Basic plus CPR and First AID For Adults MEDIC First AID Instructor: Ms. Emma Hall

Registry Number :140504

Massage course.

From the Hashemite university center for studies, consultation and continuing education This course was held from the 16 th

of January 2012 to the 30 th

of January 2012.

This course was consisting of 36 training hours includes 1- Full body massage

2- Back nick and shoulders massage

3- Foot massage

4- Face massage

5- Head massage

6- Relaxing massage

7- Deep tissue massage

8- Sport massage

Rescue and safety factors.

From the Jordanian center for leadership development This course was held from the 24 th

of June 2006 to the 6 th

of July 2006 and after finishing this course I was giving a life guard license

Education

he Hashemite university

Ayham Al Shair 3

From the department of sport rehabilitation at the faculty of physical education and sport science at the Hashemite university.

During my study I took several courses in physical therapy sport rehabilitation and fitness programming. References

References available upon request.

Ayham Al Shair 4

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