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CAFM IT Support

Location:
Rawdat Al Khail, Qatar
Salary:
8000
Posted:
October 17, 2019

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Resume:

MOHAMMED JAMSHEER SALIH

CAFM/IT Administrator

Doha, Qatar

adal0f@r.postjobfree.com

+974-********

PROFILE

Highly detail-oriented and efficient CAFM/IT Administrator with 6 Years career experience in Facilities Management.

SKILLS

Regulatory Compliance

PC Proficient

Presentation Skills

Inventory Management

Configuration

Documentation and Reporting

EDUCATION

Diploma in Electronics & Communication from P.A. College of Engineering, Karnataka, D.K Dist. Mangalore in 2011.

IT SKILLS

Proficient with MS Office

Operating Systems

Servers

Installation of Hardware & Software

Networking

Critical Thinking

Desktop Support

Implement Backup & Recovery Plan

IT Solutions

Troubleshooting

LANGUAGES

English

Hindi

Kannada

Malayalam

Tamil

Beary

Tulu

PERSONAL DETIALS

DOB

: 26-05-1990

Gender

: Male

Nationality

: Indian

Status

: Single

Passport

: P1701646

Driving License

: India

Permanent Address

: Royal Pride Building, Lewell Junction, Bolar, Mangalore-575001

EXPERIENCE

Debbas Enterprises Qatar

Doha, Qatar

Feb 2018 – Present

CAFM/IT Administrator

Debbas Enterprise-Qatar was established in Qatar in 2006 with the aim of providing top-notch Electro-Mechanical Contracting and Facilities Management services to the booming market of the State of Qatar. Capitalizing on its rich history of providing specialized services to the multiplicity of electro-mechanical requirements in various countries in the region, the company has accumulated literally far excellence & unrivalled expertise in this field, providing tailor-made solution for every specific need

Duties and Responsibilities:

Working as CAFM/IT Administrator and Wintel Server Admin with CAFM Explorer software.

Windows Server Administration, Active Directory Administration and server hardware administration.

Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.

Issuing Yearly PPM as per scheduled database

Generating daily/weekly/Monthly reports in standard format.

Updating daily status to Project Manager as well as General Manager

Working & updating the Work process with CAFM based Asset management and to update client about the daily activity.

Serving as the first point of contact for customers seeking technical assistance over the phone or email

Win 7, Win 10, Server 2008 & 2012 System Configuration and Installation.

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Coordinate with client for all the necessary arrangement which they required in the Time.

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Replace parts as required

Provide support, including procedural documentation and relevant reports

Follow diagrams and written instructions to repair a fault or set up a system

Support the roll-out of new applications

Set up new users' accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

work continuously on a task until completion (or referral to third parties, if appropriate)

Prioritize and manage many open cases at one time

Rapidly establish a good working relationship with customers and other professionals, such as software developers

Test and evaluate new technology

Conduct electrical safety checks on computer equipment.

Kharafi National Co. LLC

Abu-Dhabi UAE

June 2014 – Aug 2017

CAFM Administrator/IT Support Officer

Kharafi National Co. LLC is a leading Infrastructure Project Developer in water, wastewater treatment and reclamation, district cooling, solid waste management and enhanced oil recovery as well as a leading Contractor and Facilities Management Service Provider to the petroleum, chemicals, power, water and commercial sectors in the Middle East and Africa

Duties and Responsibilities:

Working as CAFM Administrator/IT Support by using ORACLE ERP software.

Arranging the technical team as per calls given by the client and keeping track of it as per the standard format.

Windows Server Administration, Active Directory Administration and server hardware administration.

Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Issuing PPM and keeping a track of it as per standard format.

Updating daily status to site Engineer as well as Project Engineer.

Working & updating the Work process with Oracle based Asset management and to update client (Military) about the daily activity.

Coordinate with client for all the necessary arrangement which they required in the Time.

Maintain manpower handling fluke work, termination and testing work.

Handling procurement, Ordering Material, Contacting suppliers for the material Delivery in schedule time.

Coordinating with BMOC (Base Managing Operation Centre) to work for daily ongoing performing in the Military Hangers.

Ensure all works done as per company procedures by coordinating with QC Engineer

Generating daily, weekly and monthly complain Reports.

Coordinating with contractor as per the job to be done in common area and complain by tenants.

Coordinating with military Security to arrange Contractor/ Material Daily access Gate pass.

To manage all the data with Hard or Soft Copy which comes in the Scope of CAFM will review to submit for final QC Verification.

Guide technicians to perform daily Scheduled and Reactive /Demand Maintenance work up to the satisfaction of military

King’s Technologies Private Ltd.

Dubai, UAE

Oct 2012 – Sep 2013

Optic Fiber Supervisor

King’s Technologies Private Ltd. maintains high standards of quality, customer service and technical support. King’s Technologies has Branch office in Dubai and Head offices in Fujairah with a successful track record of delivering expert IT solution and technical services across the project value chain.

Duties and Responsibilities:

Good knowledge of optical fiber and it’s laying, testing and jointing.

Deploying and installation of FTTH Network.

Splicing, testing and termination of optical fiber cable.

Patching at Exchanges from OLT to Splitters and Splitters to ODF, and patching in Outdoor Fiber Cabinets.

Installation of OLT (Alcatel, Zone, Hawaii) and Metro1000.

Installation and testing of the Micro-ODF at the customer premises.

Testing accurate optical power from OLT to Splitters and Splitters to ODF.

Installation and termination of Fiber Optic Cables at various fiber distribution hubs.

Ability to use and read Schematic and Plant diagram for performing the given jobs.

IBS (In Building Solution) for Etisalat (Ericsson, Motorola)

Installation of all OSP & ISP works (cable & ONT installation).

Lying of Structure Cables & preparation of all connectors (RJ45, RJ11 and Fast Connector).



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