CAFM IT Support
Resume:
MOHAMMED JAMSHEER SALIH
CAFM/IT Administrator
Doha, Qatar
***********@*****.***
PROFILE
Highly detail-oriented and efficient CAFM/IT Administrator with 6 Years career experience in Facilities Management.
SKILLS
Regulatory Compliance
PC Proficient
Presentation Skills
Inventory Management
Configuration
Documentation and Reporting
EDUCATION
Diploma in Electronics & Communication from P.A. College of Engineering, Karnataka, D.K Dist. Mangalore in 2011.
IT SKILLS
Proficient with MS Office
Operating Systems
Servers
Installation of Hardware & Software
Networking
Critical Thinking
Desktop Support
Implement Backup & Recovery Plan
IT Solutions
Troubleshooting
LANGUAGES
English
Hindi
Kannada
Malayalam
Tamil
Beary
Tulu
PERSONAL DETIALS
DOB
: 26-05-1990
Gender
: Male
Nationality
: Indian
Status
: Single
Passport
: P1701646
Driving License
: India
Permanent Address
: Royal Pride Building, Lewell Junction, Bolar, Mangalore-575001
EXPERIENCE
Debbas Enterprises Qatar
Doha, Qatar
Feb 2018 – Present
CAFM/IT Administrator
Debbas Enterprise-Qatar was established in Qatar in 2006 with the aim of providing top-notch Electro-Mechanical Contracting and Facilities Management services to the booming market of the State of Qatar. Capitalizing on its rich history of providing specialized services to the multiplicity of electro-mechanical requirements in various countries in the region, the company has accumulated literally far excellence & unrivalled expertise in this field, providing tailor-made solution for every specific need
Duties and Responsibilities:
Working as CAFM/IT Administrator and Wintel Server Admin with CAFM Explorer software.
Windows Server Administration, Active Directory Administration and server hardware administration.
Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
Issuing Yearly PPM as per scheduled database
Generating daily/weekly/Monthly reports in standard format.
Updating daily status to Project Manager as well as General Manager
Working & updating the Work process with CAFM based Asset management and to update client about the daily activity.
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Win 7, Win 10, Server 2008 & 2012 System Configuration and Installation.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Coordinate with client for all the necessary arrangement which they required in the Time.
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
Kharafi National Co. LLC
Abu-Dhabi UAE
June 2014 – Aug 2017
CAFM Administrator/IT Support Officer
Kharafi National Co. LLC is a leading Infrastructure Project Developer in water, wastewater treatment and reclamation, district cooling, solid waste management and enhanced oil recovery as well as a leading Contractor and Facilities Management Service Provider to the petroleum, chemicals, power, water and commercial sectors in the Middle East and Africa
Duties and Responsibilities:
Working as CAFM Administrator/IT Support by using ORACLE ERP software.
Arranging the technical team as per calls given by the client and keeping track of it as per the standard format.
Windows Server Administration, Active Directory Administration and server hardware administration.
Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Issuing PPM and keeping a track of it as per standard format.
Updating daily status to site Engineer as well as Project Engineer.
Working & updating the Work process with Oracle based Asset management and to update client (Military) about the daily activity.
Coordinate with client for all the necessary arrangement which they required in the Time.
Maintain manpower handling fluke work, termination and testing work.
Handling procurement, Ordering Material, Contacting suppliers for the material Delivery in schedule time.
Coordinating with BMOC (Base Managing Operation Centre) to work for daily ongoing performing in the Military Hangers.
Ensure all works done as per company procedures by coordinating with QC Engineer
Generating daily, weekly and monthly complain Reports.
Coordinating with contractor as per the job to be done in common area and complain by tenants.
Coordinating with military Security to arrange Contractor/ Material Daily access Gate pass.
To manage all the data with Hard or Soft Copy which comes in the Scope of CAFM will review to submit for final QC Verification.
Guide technicians to perform daily Scheduled and Reactive /Demand Maintenance work up to the satisfaction of military
King’s Technologies Private Ltd.
Dubai, UAE
Oct 2012 – Sep 2013
Optic Fiber Supervisor
King’s Technologies Private Ltd. maintains high standards of quality, customer service and technical support. King’s Technologies has Branch office in Dubai and Head offices in Fujairah with a successful track record of delivering expert IT solution and technical services across the project value chain.
Duties and Responsibilities:
Good knowledge of optical fiber and it’s laying, testing and jointing.
Deploying and installation of FTTH Network.
Splicing, testing and termination of optical fiber cable.
Patching at Exchanges from OLT to Splitters and Splitters to ODF, and patching in Outdoor Fiber Cabinets.
Installation of OLT (Alcatel, Zone, Hawaii) and Metro1000.
Installation and testing of the Micro-ODF at the customer premises.
Testing accurate optical power from OLT to Splitters and Splitters to ODF.
Installation and termination of Fiber Optic Cables at various fiber distribution hubs.
Ability to use and read Schematic and Plant diagram for performing the given jobs.
IBS (In Building Solution) for Etisalat (Ericsson, Motorola)
Installation of all OSP & ISP works (cable & ONT installation).
Lying of Structure Cables & preparation of all connectors (RJ45, RJ11 and Fast Connector).
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