Human Resources / Customer Service / Coordinator

SR. HUMAN RESOURCE PROFESSIONAL, Offering **+ years of experience in administrative support and operational procedures specializing in: Superior Management Support ● recruiting ● Processing H.R. documents ● Payroll ● Benefits (FMLA, Worker’s Compensation, etc.) ● Resource Allocation ● Policy and Procedures ● Data Base Management ● Employee Background Screening ● Candidate Screening ● Proposals ● Partnerships ● Performance Reviews ● Coordinate Recruitment Activities ● Streamlining ● New Hire Orientations ● Confidential Record keeping ● Salary reviews and Compensation

PROFESSIONAL EXPERIENCE SUMMARY

One who leads by example and sets high standards for performance. Pays close attention in providing project execution, proactive and highly self-motivated with a solid work ethic and the ability to manage. Employs professionalism and superior effective communication skills oral and written. Demonstrates excellent judgement, works well independently and/or with a team to meet strategic objective goals, best interest and a deep passion to deliver mission-critical results with the ability to manage daily deadlines with relative ease.

AREAS OF STRENGTH

● Effective Communication ● Customer Service Focused ● Strategic Planning ● Event Planning/Execution

● Time Management ● Active Listener ● Conflict Resolutions ● Employee/Management Training ● Conflict Resolution

PROFESSIONAL SKILLS

Microsoft Office • Excel • Word • Access • PowerPoint • Publisher • Outlook • PeopleSoft • Office 365 • HRIS

Confidential • Organized • Attention to Detail • Accountability • Driven • Integrity • Emotional Intelligence

RELATED PROFESSIONAL EXPERIENCE

**Gaps in employment reflect I was my Mother’s caregiver from 7/24/2017 until her transition 11/21/2018 taking care of her business affairs until 2/28/19 thereafter relocated to Wellington, Florida 3/2019.

TJ Maxx, Palm Beach Gardens. Fl. 2019-Present

Customer Experience Coordinator

Responsible for promoting a highly satisfied customer experience, overseeing a team of Associates at the Front End

Creating a positive internal/external customer experience utilizing all aspects of Cultural Pulse

Ensuring the education and execution of the proper ringing sequence and the promotion of all loyalty programs

Leading by example by engaging, interacting with all customers and addressing all concerns and issues promptly

Train and coach Associates on personalizing the customer experience and partner with management on training needs

Update Associates on current customer experience feedback, goals and initiatives

Provides and accepts ongoing recognition and constructive feedback

Executes and adheres to all Company directives, supporting Operational Risk Assessments when setting and addressing priorities

Assign registers and coordinates breaks and lunches for all Associates in the store

Audit and approves all applicable paperwork

Maintains and organizes a clutter-free shopping experience, ensuring merchandise go backs, ensuring go backs are returned to the sales floor

Pop-Up Holistic (Business Owner) 2018-2019

Alternative Holistic Therapist

Helping individuals restore their balance and energy field through non-invasive therapy

Robert Half Staffing (Contract Assignment) 2018-2019

Rep-Payee Benefit Coordinator

Managed the benefit functions between the Business Office and community sites to resolve benefit and financial issues for disabled individuals

Managed recertification process and maintaining NY State compliance for individual and group home settings for the state Medicaid and Food Stamp Programs

PROFESSIONAL EXPERIENCE continued 2 L. Jones

Small Business Administration, Buffalo, NY 2017-2017

Disaster Relief Customer Service Loan Agent (Government Contract Assignment)

Assisted victims impacted by natural disasters in Florida, Texas, Puerto Rico, Virgin Island, Georgia and California by educating, affected businesses and homeowners apply for SBA loans to recover, replace and rebuild

Georgia Institute of Technology, Office of Information Technology (OIT), Atlanta, GA 2006-2017

Administrative Professional III- Human Resources

Accomplishments:

* Efficiency - Expedited new implementations in updating policies and procedures for OIT’s departmental re-organization

* Productivity- Slashed processing time to 50% for hiring and exit interview packages by creating procedure checklist

* Implemented training/materials for 15 executives, managers and supervisors on student hiring process

Planned and executed all administrative operations and support, maintained sensitive/confidential files

Managed and researched resolutions of bi-weekly payroll and monthly vacation/sick time issues

Overseer of confidential records, reports and correspondence (Payroll and HR related functions)

Maintained and updated data-base maintenance, compiled data, prepared reports, expense reports, tracking

Consultant to students/ hiring managers on employee on-boarding, transfers, hiring and termination; retirement fund, offer/welcome letters, background screening and providing customer services

Provided resolution to management with staff performance reviews and understanding H.R. policies/procedures

Managed, coordinated, tracked and evaluated and maintained all Performance Review Evaluation packages for up to date compliance for over 300 employees

Implemented, trained and presented departmental processes for executive, directors, managers and supervisors

EDUCATION

Master’s in Business Administration, University of Phoenix

Bachelor of Arts in Healthcare Administration, Ashford University

Georgia Institute of Technology, Office of Information Technology (OIT), Atlanta, GA 2006-2010

Accountant/Financial Administrator – *(Dual position w/H.R.)

Financial Specialist and Executive Administrative Support for Resource Management

Accomplishment

* Efficiency - Modified procedures and implemented progressions to drastically minimize invoice processing time

by 50%

Administered unit purchasing process. Tracked and managed purchasing activities with vendors/clients/staff

Postings to multi-million dollar internal ledgers and tracked budget funds available for purchases

Administrative management for The Office of Information Technology, 13 department directorates over 300 staff members including: budgetary, vendor accounts, special projects and human resource operations for OIT

Worked in partnership with payroll to complete employee pay raises, issues, manual pay, etc.

Event Planning and implementation for department birthdays, retirements, showers, including execution of event schedules, securing facilities, required resources, create and market promotional flyers/invitations, etc.

Managed payroll for 13 Directorates (monthly/Bi-weekly)

Budgetary

Audited Payroll Reports, Cost Centers, Vacation and Sick Reports, P-cards, Expense Reports and budget tracking

Administered foundation funds for miscellaneous budgets for three (3) departments within OIT

Vendor/Client Accounts

Coordinated OIT departmental invoices and post to OIT/Financial Budget General Ledger

Reviewed proposed services, prepared check request, and correspondence

Initiated follow-up reviews to determine adequacy of services

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