Resume

Sign in

Customer Service Manager

Location:
Caloocan, NCR, Philippines
Posted:
October 13, 2019

Contact this candidate

Resume:

MARK ARIES SANTIAGO ORA

Address: Blk *B Lot * Phase 2 Area 3 Brgy. Longos Malabon City

Contact Number: 093******** / 099********

OBJECTIVE

To secure a position for utilization and commensuration of my knowledge, experience and skills in any field of excellence.

WORK EXPERIENCES

Position: Coffee Shop Manager BREW FUSION

Balut Tondo Manila

August 2018-July 2019

Job Description:

Managing Employees, supervise a roster of employees and be the one who handles the hiring, firing, training, scheduling and salaries of your workforce.

Serving Quality Products, responsible to make sure coffee is fresh and properly prepared and that your food items are equally as good. Charge over your menu and be able to develop unique signature items that compliment the coffee shop standards.

Making a Profit, manage the money and the sales, carefully mange the stock inventory.

Maintaining the Facility, responsible for making sure employees are keeping up with their cleaning tasks, not cutting corners and going the extra mile to ensure the cleanliness and aesthetics of the shop.

Customer Service, handle the situation with the customer.

Position: Coffee Shop Manager BLENDED COFFEE

Caloocan City

March 2018 - September 2018

Job Description:

Manage day-to-day operations of the cafe

Hire and onboard new wait staff and baristas

Train employees on drinks preparation and proper use of coffee equipment

Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)

Maintain updated records of daily, weekly and monthly revenues and expenses

Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Ensure all cafe areas are clean and tidy

Nurture friendly relationships with customers to increase loyalty and boost our reputation

Position: Team Leader (Supervisory Level) EXCITE TOUCHPOINT

Quezon CIty

June 2015 – August 2018

Job Description:

Set performance goals and project deadlines that align with the company’s larger plans

Delegate work to employees, track progress and provide constructive feedback throughout projects

Address problems with work quality, issues between employees and other concerns in an effective, timely manner

Ensure employees adhere to company policies and legal regulations

Serve as a link between subordinates and upper management

Conduct performance reviews, motivate team members and create strategies to boost productivity

Position: Field Auditor EXMER INCORPORATION

Conception Malabon City

June 2007 – May 2015

Job Description:

Check if the Statement of Account was delivered on time to the customer’s house respectively.

Monitor subordinates behavior and attendance.

Update the daily delivery of the receipts and inform the home owner about the disconnection notice of their electric bill.

Prepare and make a weekly report of the summarized disconnection notice and unpaid bills.

EDUCATION

2th Year Computer Technicians

College STI Caloocan 1998 - 2000

4th Year Alexis Santos High School

High School Graduate Liciada Bustos, Bulacan 1994 - 1998

6th Grade Rizal Elementary School

Elementary Graduate Tondo Metro Manila ` 1991 – 1997

SKILLS

Computer Literate ( MS Word, MS Excel, MS Power Point)

Good Communication Skills

Strong Management Skills

Excellent human relation skills

Inter-personal skills

Willing to learn

Highly adaptive to changes

Great work ethics ability to work well with others

Can work with great under pressure.

PERSONAL DATA

Nickname: Aries Date of Birth: September 21, 1979

Gender: Male Place Of Birth: Manila

Age: 39 Nationality: Filipino

Civil Status: Married Height: 5’4”

Religion: Roman Catholic Weight: 138lbs.

CHARACTER REFERENCES

Name: Marc Pulga

Position: Team Leader

Company: Excite Touchpoint

Address: Quezon City

Contact #: 090********

Name: Warlito Asoy

Position: Field Representative

Company: EXMER INC.

Address: Malabon City

Contact #: 095********

Name: Princess Joy Gonzales

Position: Call Center Agent

Company: Centrix Tayuman

Address: Tondo Manila

Contact #: 093********

I hereby certify that the above information is true and correct through the best of my ability and knowledge.

MARK ARIES S. ORA



Contact this candidate