Customer Service Manager
Resume:
MARK ARIES SANTIAGO ORA
Address: Blk *B Lot * Phase 2 Area 3 Brgy. Longos Malabon City
Contact Number: 093******** / 099********
OBJECTIVE
To secure a position for utilization and commensuration of my knowledge, experience and skills in any field of excellence.
WORK EXPERIENCES
Position: Coffee Shop Manager BREW FUSION
Balut Tondo Manila
August 2018-July 2019
Job Description:
Managing Employees, supervise a roster of employees and be the one who handles the hiring, firing, training, scheduling and salaries of your workforce.
Serving Quality Products, responsible to make sure coffee is fresh and properly prepared and that your food items are equally as good. Charge over your menu and be able to develop unique signature items that compliment the coffee shop standards.
Making a Profit, manage the money and the sales, carefully mange the stock inventory.
Maintaining the Facility, responsible for making sure employees are keeping up with their cleaning tasks, not cutting corners and going the extra mile to ensure the cleanliness and aesthetics of the shop.
Customer Service, handle the situation with the customer.
Position: Coffee Shop Manager BLENDED COFFEE
Caloocan City
March 2018 - September 2018
Job Description:
Manage day-to-day operations of the cafe
Hire and onboard new wait staff and baristas
Train employees on drinks preparation and proper use of coffee equipment
Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
Maintain updated records of daily, weekly and monthly revenues and expenses
Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Ensure all cafe areas are clean and tidy
Nurture friendly relationships with customers to increase loyalty and boost our reputation
Position: Team Leader (Supervisory Level) EXCITE TOUCHPOINT
Quezon CIty
June 2015 – August 2018
Job Description:
Set performance goals and project deadlines that align with the company’s larger plans
Delegate work to employees, track progress and provide constructive feedback throughout projects
Address problems with work quality, issues between employees and other concerns in an effective, timely manner
Ensure employees adhere to company policies and legal regulations
Serve as a link between subordinates and upper management
Conduct performance reviews, motivate team members and create strategies to boost productivity
Position: Field Auditor EXMER INCORPORATION
Conception Malabon City
June 2007 – May 2015
Job Description:
Check if the Statement of Account was delivered on time to the customer’s house respectively.
Monitor subordinates behavior and attendance.
Update the daily delivery of the receipts and inform the home owner about the disconnection notice of their electric bill.
Prepare and make a weekly report of the summarized disconnection notice and unpaid bills.
EDUCATION
2th Year Computer Technicians
College STI Caloocan 1998 - 2000
4th Year Alexis Santos High School
High School Graduate Liciada Bustos, Bulacan 1994 - 1998
6th Grade Rizal Elementary School
Elementary Graduate Tondo Metro Manila ` 1991 – 1997
SKILLS
Computer Literate ( MS Word, MS Excel, MS Power Point)
Good Communication Skills
Strong Management Skills
Excellent human relation skills
Inter-personal skills
Willing to learn
Highly adaptive to changes
Great work ethics ability to work well with others
Can work with great under pressure.
PERSONAL DATA
Nickname: Aries Date of Birth: September 21, 1979
Gender: Male Place Of Birth: Manila
Age: 39 Nationality: Filipino
Civil Status: Married Height: 5’4”
Religion: Roman Catholic Weight: 138lbs.
CHARACTER REFERENCES
Name: Marc Pulga
Position: Team Leader
Company: Excite Touchpoint
Address: Quezon City
Contact #: 090********
Name: Warlito Asoy
Position: Field Representative
Company: EXMER INC.
Address: Malabon City
Contact #: 095********
Name: Princess Joy Gonzales
Position: Call Center Agent
Company: Centrix Tayuman
Address: Tondo Manila
Contact #: 093********
I hereby certify that the above information is true and correct through the best of my ability and knowledge.
MARK ARIES S. ORA
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