MARY MWETHYA MUTISYA
NATIONALITY : KENYAN
GENDER : FEMALE
MARITAL STATUS : MARRIED
DATE OF BIRTH : 28/11/1994
PASSPORT NUMBER : AK0045598
EMAIL : firstname.lastname@example.org
LANGUAGES : ENGLISH AND SWAHILI
I am consistently dependable team player, I thrive a higher pressure environment and enjoy the challenges of meeting deadlines.
I am a hardworking, co-operative, self-driven, aggressive, honest, flexible and trustworthy individual, who is always willing to learn and accommodate new ideas.
To work in a reputable organization with and within a team where I can fully utilize my work experience towards the achievement of the organization as well as my personal career advancement.
2015 January -2016 December : Thika school of Medical and Health
Diploma in Nutrition and Dietetics
2015 January - 2015 March : Data Networks Institute
Certificates in Computer Applications
2011 – 2014 : WAA GIRLS SECONDARY SCHOOL
Kenya Certificate of Secondary Education
2001 – 2010 : WAA Primary School
Kenya Certificate of Primary Education
Serena Beach,Kenya July 2015-July 2016
1.Welcome and greet customers.
2.Answer and direct incoming calls.
3.Inform guests in hotel rates and services.
4.Maintain clear and accurate records of guest room bookings.
5.Compute all guest billings,accurately post charges to guest rooms and house accounts.
6.Retrieve mail,packages and documents such as guest faxes.
7.Process accurate payments of guest accounts.
8.Complete and maintain any incident reports,daily reports or other reports requested bmanagement.
Nakummat Supermarket August 2016-August 2018.
1.Sell products and services.
2.Handle changes in policies or renewal.
3.Close out or open call records.
4.Compile reports on overall customer satisfaction.
5.Resolve customer complaints via phone,email, mail or social media.
6.Work with customer service manager to ensure propet customer service is being delivered.
7.Prepare product or services reports by collecting and analyzing customer information.
8.Build sustainable relationships of trust through open and interactive communication.
9.Go extra mile to engage customer.
10. Advise on company information.
Assiyana Cleaning Company, Qatar September 2018 up-to-date.
1.Receive complaints and resolve problems.
2.Prepare and submit performance reports.
3.Pass on information from upper management to employees and vice versa.
4.Decide on reward and promotion based on performance.
5.Hire and train new employees.
4.Making new friends.
Facilities Soft service-supervisor
Doha festival City
2. Rashid Said
Serena Beach Hotel