Receptionist

MARY MWETHYA MUTISYA

PERSONAL INFORMATION

NATIONALITY : KENYAN

GENDER : FEMALE

MARITAL STATUS : MARRIED

DATE OF BIRTH : 28/11/1994

PASSPORT NUMBER : AK0045598

TEL NO : +974********/+254*********

EMAIL : **************@*****.***

LANGUAGES : ENGLISH AND SWAHILI

PERSONAL ATTRIBUTE

I am consistently dependable team player, I thrive a higher pressure environment and enjoy the challenges of meeting deadlines.

I am a hardworking, co-operative, self-driven, aggressive, honest, flexible and trustworthy individual, who is always willing to learn and accommodate new ideas.

CAREER OBJECTIVE

To work in a reputable organization with and within a team where I can fully utilize my work experience towards the achievement of the organization as well as my personal career advancement.

EDUCATION BACKGROUND

2015 January -2016 December : Thika school of Medical and Health

Sciences

Diploma in Nutrition and Dietetics

2015 January - 2015 March : Data Networks Institute

Certificates in Computer Applications

2011 – 2014 : WAA GIRLS SECONDARY SCHOOL

Kenya Certificate of Secondary Education

2001 – 2010 : WAA Primary School

Kenya Certificate of Primary Education

WORK EXPERIENCE

Hotel Receptionist

Serena Beach,Kenya July 2015-July 2016

Job descriptions:

1.Welcome and greet customers.

2.Answer and direct incoming calls.

3.Inform guests in hotel rates and services.

4.Maintain clear and accurate records of guest room bookings.

5.Compute all guest billings,accurately post charges to guest rooms and house accounts.

6.Retrieve mail,packages and documents such as guest faxes.

7.Process accurate payments of guest accounts.

8.Complete and maintain any incident reports,daily reports or other reports requested bmanagement.

CUSTOMER SERVICE.

Nakummat Supermarket August 2016-August 2018.

Job descriptions:

1.Sell products and services.

2.Handle changes in policies or renewal.

3.Close out or open call records.

4.Compile reports on overall customer satisfaction.

5.Resolve customer complaints via phone,email, mail or social media.

6.Work with customer service manager to ensure propet customer service is being delivered.

7.Prepare product or services reports by collecting and analyzing customer information.

8.Build sustainable relationships of trust through open and interactive communication.

9.Go extra mile to engage customer.

10. Advise on company information.

SENIOR SUPERVISOR

Assiyana Cleaning Company, Qatar September 2018 up-to-date.

Job descriptions:

1.Receive complaints and resolve problems.

2.Prepare and submit performance reports.

3.Pass on information from upper management to employees and vice versa.

4.Decide on reward and promotion based on performance.

5.Hire and train new employees.

HOBBIES

1.Travelling

2.Reading

3.Swimming

4.Making new friends.

REFEREES

1.Charles Kayondo

Facilities Soft service-supervisor

Doha festival City

Tel:+974-****-****

2. Rashid Said

General Manager

Serena Beach Hotel

Email: *******.********@*****.***

3.Justus Muthiani

Senior Supervisor

Nakummatt Supermarket

Email: *.********@*****.***

Contact this candidate