Customer Service Data Entry

Abid Khan

Father’s Name : Jawaid Gul

Email : ***************@*****.***

Contact No. : +974********/+923*********

Language : English, Urdu, Pashto

Date of birth : 05 Nov’ 1993

Passport No# : JM4117693

Domicile/P.R.C : Karachi (West)

House Address :Al Arab Street Najma 26 Doha Qatar .

Done B.A from University of Karachi.(Graduate)

Done General Security Awareness course from (Hammad International Airport) Qatar.

Done Basic Security Awareness Course from (Doha International Airport) Qatar.

Done Certificate Information Technology Course from (BBSYDP) Sindh Board.

Done F.Sc from Crescent Degree Science College, Karachi.

Matriculation in science group from Alvi Secondary School, Karachi.

Worked at Ufone GSM Contact Centre as a Customer Service Agent .

Key Responsibilities

Responsible for handling front office reception and administration duty.

Obtains customer information by answering telephone calls .

To assist customers with special request.

Handling company inquiries.

Making Out bounds calls to customers who have questions or concerns related to Our products.

Perform all of the duties and maintaining the highest ethical standards.

Software

Can Operate SAP, CRM and Cares

Additional Responsibilities

Also apart of different Campaign And BPO Projects Like AdamJee Insurance, PTCL Directory, KFC, Prime Minister Health Program and K- Electric.

Up selling bucket and VAS.

Worked at Foodpanda Office (food & Beverage company) as a Customer Care Representative.

Key Responsibilities

Correspondence and facilitate Customers through Email, Web chat, and Phone.

Relationship with Customers in term of follow up & update.

Making QA calls.

Software

Can operate Zendesk, Front end, Back end.

Worked at Calltronics Call Center as a Salesman & Data entry Operator.

Key Responsibilities.

Making Out bounds calls to customers who have questions or concerns related to Our products.

Sales new latest Android Mobile Phones.

Arrange meetings with Clients

Enter information into computer databases for effective record keeping.

Organizing files and collecting data to be entered into the computer.

Can Operate SAP, Oracle & ERP base Software.

Can operate MICROSOFT OFFICE where creating invoices, data entry & letter composing.

Ability to work in a team, as team player & got good coordinating qualities from my experience.

I also served mainly as front desk client service, therefore excelled my competency in customer relation.

Personal Information

Qualification

HOLASTIC

Professional Experience

Skills & Competencies

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