Marianne Dela Cruz
A self-motivated and extremely enthusiastic senior sales with over 6 years working in retail and cosmetic industry. Proven ability of managing and motivating teams and colleagues. With good knowledge of retail trends, it is important to keep all team up to date with daily and monthly sales target. Excellent communication skills with customers and colleagues. I’m always willing to go the extra me to provide excellent customer service, I also understand the importance of the company’s mission and vision.
BS BUSINESS ADMINISTRATION
Major in Marketing
HIGH SCOOL WITH DIPLOMA
Divina Pastora College and University
Skills & Abilities
KNOWLEDGE OF THE COSMETIC INDUSTRY
GOOD COORDINATION AND COMMUNICATION SKILLS
WELL EXPERIENCED IN BASIC RETAIL CONCEPT SUCH AS OPENING AND PROCEDURES, VISUAL MERCHANDISING AND CASH REGISTER IN ACCORDANCE OF COMPANY`S PROCEDURES AND POLICIES.
CAN HANDLE STORE ALONE WITH MOTIVATION AND MULTITASKING SKILLS.
RESOLVE CUSTOMER COMPLAINTS AND ISSUE WITH PATIENCE AND RESPECT TOWARDS GUEST.
SALES EXECUTIVE FOSSIL AVENUES/ALKOUT MALL ALYASRA FASHION CO.
·October 07 2016-up to present
·Helped customer choose and purchased the items that suit their unique taste.
·Provide excellent customer service.
·Expertly discuss the features and quality of merchandise.
·Opening and Closing procedure of store company policies.
BEAUTY CONSULTANT ANASTASIA BEVERLY HILLS VAVAVOOM AVENUES/ DEBENHAMS AIRPORT/ SEPHORA
MAY 17 2014 OCTOBER 1 2016
·Consulted with customers on beauty care and needs and make product recommendations.
·Followed latest trends in order to provide up to date information for customer.
·Processed customer payments by cash and credit cards.
·Suggested additional items and skin care routines to boost sales and increase customer satisfaction and relationship.
·Provide information regarding store policies product manufactures and popular items.
PROMOTED BEAUTY SUPERVISOR H&M AVENUES MALL PHASE 2 ALSHAYA CO.WLL
AUG 29 2012-MAY 15 2014
Involve in the ordering of best seller item and demand in need of customers especially Arab women.
Organizing item on stockroom.
Handling visual merchandising of all products including POS and Marketing Strategy.
Assisting with sales and management team. Communicating with both.
Providing excellent product knowledge to staff and customers.
Resolving team issue.
CUSTOMER SERVICE REPRESENTATIVE CITIBANK PHILIPPINES
June 2010-May 2012
Answer customer telephone calls regarding existing accounts.
Resolved service issues and share benefits and additional services.
Maintained up to date knowledge of bank policies regarding payments, account changes and upgrades.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationship and earned reputation for delivering exceptional
Knowledge in Microsoft Office Applications
Can work and stand for long hours
Someone you can rely on
Available upon request