Customer Service Sales Executive

Marianne Dela Cruz

WhatsApp Viber No. ******** Email Address: ************@*****.*** Civil ID: 286*******

Professional Profile

A self-motivated and extremely enthusiastic senior sales with over 6 years working in retail and cosmetic industry. Proven ability of managing and motivating teams and colleagues. With good knowledge of retail trends, it is important to keep all team up to date with daily and monthly sales target. Excellent communication skills with customers and colleagues. I’m always willing to go the extra me to provide excellent customer service, I also understand the importance of the company’s mission and vision.

Education

BS BUSINESS ADMINISTRATION

Major in Marketing

2003-2006

HIGH SCOOL WITH DIPLOMA

Divina Pastora College and University

Skills & Abilities

KNOWLEDGE OF THE COSMETIC INDUSTRY

GOOD COORDINATION AND COMMUNICATION SKILLS

WELL EXPERIENCED IN BASIC RETAIL CONCEPT SUCH AS OPENING AND PROCEDURES, VISUAL MERCHANDISING AND CASH REGISTER IN ACCORDANCE OF COMPANY`S PROCEDURES AND POLICIES.

CAN HANDLE STORE ALONE WITH MOTIVATION AND MULTITASKING SKILLS.

RESOLVE CUSTOMER COMPLAINTS AND ISSUE WITH PATIENCE AND RESPECT TOWARDS GUEST.

Experience

SALES EXECUTIVE FOSSIL AVENUES/ALKOUT MALL ALYASRA FASHION CO.

·October 07 2016-up to present

·Helped customer choose and purchased the items that suit their unique taste.

·Provide excellent customer service.

·Expertly discuss the features and quality of merchandise.

·Opening and Closing procedure of store company policies.

BEAUTY CONSULTANT ANASTASIA BEVERLY HILLS VAVAVOOM AVENUES/ DEBENHAMS AIRPORT/ SEPHORA

MAY 17 2014 OCTOBER 1 2016

·Consulted with customers on beauty care and needs and make product recommendations.

·Followed latest trends in order to provide up to date information for customer.

·Processed customer payments by cash and credit cards.

·Suggested additional items and skin care routines to boost sales and increase customer satisfaction and relationship.

·Provide information regarding store policies product manufactures and popular items.

PROMOTED BEAUTY SUPERVISOR H&M AVENUES MALL PHASE 2 ALSHAYA CO.WLL

AUG 29 2012-MAY 15 2014

Involve in the ordering of best seller item and demand in need of customers especially Arab women.

Organizing item on stockroom.

Handling visual merchandising of all products including POS and Marketing Strategy.

Assisting with sales and management team. Communicating with both.

Providing excellent product knowledge to staff and customers.

Resolving team issue.

CUSTOMER SERVICE REPRESENTATIVE CITIBANK PHILIPPINES

June 2010-May 2012

Answer customer telephone calls regarding existing accounts.

Resolved service issues and share benefits and additional services.

Maintained up to date knowledge of bank policies regarding payments, account changes and upgrades.

Excelled in exceeding daily credit card application goals.

Developed highly empathetic client relationship and earned reputation for delivering exceptional

Customer service.

ADDITIONAL SKILLS

Knowledge in Microsoft Office Applications

Can work and stand for long hours

Minimum supervision

Someone you can rely on

REFERENCES

Available upon request

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