Sales Customer Service
Resume:
CURRICULUM VITAE
Ajay lama
Madinat kalifa north, Doha Qatar
Contact No : +974-31559902Email : *********@*****.***
Date of Birth: January 17 1996
Nationality: Indian
CAREER SUMMARY
WORK EXPERIENCE
1. Worked as sales Executive for bata showroom for 2 years starting from (july 5, 2015 to jan 10, 2017) India
● Support all pre-sales activities of the company.
● Meet sales target identified by upper management.
● Develop effective sales plans.
● Provide detailed information about technical specifications of products marketed by the company.
● Demonstrate how the product, be it a software or hardware, works and provide technical advice to
customers about installation, usage, and networking Address concerns of customers by providing
clear instructions and solutions Inform the customers about the specific application of software
products.
● Help develop new business through networking and follow-ups.
● Attend industry events that are aimed at improving the marketability of the company’s products
and services.
● Help design promotional materials.
● Get updates on the new improvements or developments in hardware systems and peripherals
from time to time.
● Write proposals and reports.
● Participate in team meetings to discuss progress, plans, and other activities
2. Worked as a salesman at Forum Mall, India
for 2 years ( Feb 1, 2017 to March 10, 2019)
Responsible for welcoming customers to the store, talking to them, helping them and generally making
their shopping trip memorable. Also supporting the store in meeting its sales targets by recommending
products to customer and making sure the shelves are stocked with the things they want to buy.
● Selling of mobiles which includes all brands
● Keeping the store clean & presentable for sales.
● Ensuring the merchendise is correctly replenished at all times.
● Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.
● Showing an interest in every customer’s needs.
● Resolving customer complaints in a sensitive & polite manner.
● Accepting stock deliveries and then processing them.
● Recommending additional products to customers.
● Creating a safe shop floor environment for shoppers & staff.
● Helping with all areas of security and stock management.
PERSONAL ABILITIES
● A keen eye for details.
● Excellent memory and skills.
● Great interpersonal and communication skills.
● Strong presentation skills.
● High proficiency in using microsoft applications.
● Great technical knowledge and understanding of various computer and mobiles peripherals and
software.
● Ability to work under pressure and through long hours.
● Deep connection of contract procurers in different businesses.
● Excellent customer service abilities.
● Good at handling different kinds of people.
● Ability to multitask and a great team player.
● Highly organized and dedicated to work.
● Goal-oriented and resourceful.
● Determination for continuing education in a fast-moving industry
LANGUAGE SKILLS
English (Fluent)
Nepali (Fluent)
Hindi (Fluent)
EDUCATIONAL QUALIFICATIONS
● 10+2 level from Margherita college, Assam, India
● School leaving Certificate (SLC) from St James School.
Courses
●Marketing package from Jaunt Multi Training School
● Computer Operator course from Forward Computer Hardware & Software Institute
RETAIL ABILITIES
● Assisting customers with queries in a professional, courteous and friendly manner.
● Possessing in depth knowledge of the retail industry.
● Able to work well as part of a team.
● Acknowledging all customers when they first enter the shop.
● Able to keep an eye open for any unsafe practices and immediately report them to management.
AREAS OF EXPERTISE
● Customer service
● Promotions
● Up selling
● IT skills
● Cash handling
● Stock Control
● Inventory
If given the opportunity of serving your firm I undertake to do my very best for the wellbeing and
progress of your organization.
I pledge to carry-out all duties to me to the best of my ability.
Ajay Lama
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