Administrative Assistant Customer Service
Resume:
Jeeyoung Kong
*** * **** ****** *** Vancouver, B.C. V5V 2E2
************@*****.*** / 778-***-****
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October 12th, 2019
Robert Half Technology
Vancouver, BC V7X 1L4
Dear Hiring Manager:
When I first visited Vancouver years ago, the city captivated me with its beautiful scenery, green environment, and welcoming community. I wanted to live in Vancouver since then, and my dream has come true. Further to my desire to be a part of the community, I am now dreaming about working as an Administrative Assistant. I am applying for the Administrative Assistant position at the OfficeTeam. I have a variety of work experience with the Vancouver Public Library (VPL), most recently as a Library Public Service Associate I, providing customer centered services to the public. I also have more than two years of work experience in an administrative capacity as a Librarian at the Seoul Metropolitan Office of Education in the Public Library system (SMOEPL.) Those positions required me not only to provide customers with exceptional responsive services, but also to perform various clerical tasks including scheduling events, creating statistical reports, managing departmental budgets, and ordering supplies. In addition, I have familiarity with a wide range of digital programs while providing digital services at SMOEPL including MS Office programs, Photoshop and basic editing programs. Consequently, I have the ability to quickly learn and adapt to new software, and procedures from my experience of using multiple innovative and creative digital programs.
I have enjoyed working as a team committed to a respectful work place. I have done my best to fulfill those values with the patrons of VPL and staff alike. Now I would like to further my career at the OfficeTeam, and look forward to working as a member of the company. Please feel free to contact me via email at ************@*****.*** or by phone at 778-***-****.
Thank you for your consideration.
Sincerely yours,
Jeeyoung Kong
Jeeyoung Kong
786 E King Edward Ave Vancouver, B.C. V5V 2E2
************@*****.*** / 778-***-****
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SUMMARY OF QUALIFICATIONS
Scheduled meeting room rental, staff training, vacation, and evening shifts without conflicts
Arranged community programs, events, and seminars that promoted the participants’ growth and responsively answered patrons’ enquiries that led to their satisfaction
Trained in prioritizing and completing tasks accurately in a fast-paced office environment
Proficient in MS Word, Excel, PowerPoint and Photoshop
IELTS (International English Language Testing System) 7.5 out of 9, Fluent in Korean WORK EXPERIENCE
04/27/2018 –
Present
Library Public Service Associate I. Vancouver Public Library, Feb 4, 2019 – Present.
Perform a variety of administrative duties including assisting with meeting room rental scheduling, ordering supplies, managing incoming and outgoing mails.
Set up and take down laptops, projectors, and furniture for community programs.
Troubleshoot photocopier, scanner, and printer issues
Take meeting minutes, generate memos, emails, reports, and record statistics
Create inclusive environments for all patrons and colleagues, and respond to their enquiries promptly that maximize their satisfaction
09/07/2017 –
04/26/2018
On-Call Library Assistant II. Vancouver Public Library
Proactively performed tasks including administrative duties while worked collaboratively at various branches to ensure respectful work place and customer service excellence 29/08/2005 –
09/22/2014
Librarian, Seoul Metropolitan Office of Education. Seoul, S. Korea
Coordinated library programs, events, and seminars that boosted participants’ development.
Supervised and mentored students in practicum, Social Service Agents and contract workers
Scheduled department staff training, vacation, and evening shifts
Oversaw the assigned departmental budgets; purchased supplies
Collected and analyzed data regarding transfer, promotion, and career development opportunities
Conducted a survey of customer satisfaction with lifelong learning programs twice a year.
Checked patrons in for meeting room bookings, and set up requested equipment such as a beam projector
Collected technical issues on the Integrated Library System and reported the glitches
Created brochures and posters to promote library programs and events
Operated the cash register to accept or to reimburse patron funds for programs 01/2003 –
02/2004
Web Designer, Korizen. Seoul, S. Korea
Designed and maintained corporate companies and government agencies websites using digital creation software such as Adobe Photoshop, illustrator
Performed HTML coding and applied Javascript and CSS when required
Created Flash files for dynamic websites according to clients’ requests
In collaboration with web programmers, ensured that modules and plug-ins are installed and configured correctly
Jeeyoung Kong
786 E King Edward Ave Vancouver, B.C. V5V 2E2
************@*****.*** / 778-***-****
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EDUCATION
07/2017 Diploma in Fine Arts. Langara College, Vancouver, BC. 08/2016 Master of Archival Studies. Myongji University, Seoul, S. Korea. 06/2013 Diploma in Business. ISS of BC Language College, Vancouver, BC. 01/2003 Certificate of Web Design. Art Centre, Seoul, S. Korea. 08/2001 Bachelor of Library and Information Science. Sookmyung Women’s University, Seoul, S. Korea. COMMITTEE WORK
03/2018 –
Present
LGBTQ2+ Allies, Vancouver Public Library.
Support LGBTQ2 community to create inclusive and safe environments for everyone
Actively participate in the LGBTQ2+ Allies Gathering 05/2014 Enhancing Customer Service Survey Committee, Seoul Metropolitan Office of Education
Determined performance indicators to measure customer satisfaction and improved survey questions to assess satisfaction accurately
07/2010 Collaboration with community partner, Beautiful Store for fundraising
Organized and participated in Beautiful Store (Nonprofit organization) Community Market event to fundraise in order to supply food to people in North Korea
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