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Administrative Assistant Customer Service

Vancouver, BC, Canada
October 12, 2019

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Jeeyoung Kong

*** * **** ****** *** Vancouver, B.C. V5V 2E2 / 778-***-****

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October 12th, 2019

Robert Half Technology

**** ******** ** ***** ***

Vancouver, BC V7X 1L4

Dear Hiring Manager:

When I first visited Vancouver years ago, the city captivated me with its beautiful scenery, green environment, and welcoming community. I wanted to live in Vancouver since then, and my dream has come true. Further to my desire to be a part of the community, I am now dreaming about working as an Administrative Assistant. I am applying for the Administrative Assistant position at the OfficeTeam. I have a variety of work experience with the Vancouver Public Library (VPL), most recently as a Library Public Service Associate I, providing customer centered services to the public. I also have more than two years of work experience in an administrative capacity as a Librarian at the Seoul Metropolitan Office of Education in the Public Library system (SMOEPL.) Those positions required me not only to provide customers with exceptional responsive services, but also to perform various clerical tasks including scheduling events, creating statistical reports, managing departmental budgets, and ordering supplies. In addition, I have familiarity with a wide range of digital programs while providing digital services at SMOEPL including MS Office programs, Photoshop and basic editing programs. Consequently, I have the ability to quickly learn and adapt to new software, and procedures from my experience of using multiple innovative and creative digital programs.

I have enjoyed working as a team committed to a respectful work place. I have done my best to fulfill those values with the patrons of VPL and staff alike. Now I would like to further my career at the OfficeTeam, and look forward to working as a member of the company. Please feel free to contact me via email at or by phone at 778-***-****.

Thank you for your consideration.

Sincerely yours,

Jeeyoung Kong

Jeeyoung Kong

786 E King Edward Ave Vancouver, B.C. V5V 2E2 / 778-***-****

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Scheduled meeting room rental, staff training, vacation, and evening shifts without conflicts

Arranged community programs, events, and seminars that promoted the participants’ growth and responsively answered patrons’ enquiries that led to their satisfaction

Trained in prioritizing and completing tasks accurately in a fast-paced office environment

Proficient in MS Word, Excel, PowerPoint and Photoshop

IELTS (International English Language Testing System) 7.5 out of 9, Fluent in Korean WORK EXPERIENCE

04/27/2018 –


Library Public Service Associate I. Vancouver Public Library, Feb 4, 2019 – Present.

Perform a variety of administrative duties including assisting with meeting room rental scheduling, ordering supplies, managing incoming and outgoing mails.

Set up and take down laptops, projectors, and furniture for community programs.

Troubleshoot photocopier, scanner, and printer issues

Take meeting minutes, generate memos, emails, reports, and record statistics

Create inclusive environments for all patrons and colleagues, and respond to their enquiries promptly that maximize their satisfaction

09/07/2017 –


On-Call Library Assistant II. Vancouver Public Library

Proactively performed tasks including administrative duties while worked collaboratively at various branches to ensure respectful work place and customer service excellence 29/08/2005 –


Librarian, Seoul Metropolitan Office of Education. Seoul, S. Korea

Coordinated library programs, events, and seminars that boosted participants’ development.

Supervised and mentored students in practicum, Social Service Agents and contract workers

Scheduled department staff training, vacation, and evening shifts

Oversaw the assigned departmental budgets; purchased supplies

Collected and analyzed data regarding transfer, promotion, and career development opportunities

Conducted a survey of customer satisfaction with lifelong learning programs twice a year.

Checked patrons in for meeting room bookings, and set up requested equipment such as a beam projector

Collected technical issues on the Integrated Library System and reported the glitches

Created brochures and posters to promote library programs and events

Operated the cash register to accept or to reimburse patron funds for programs 01/2003 –


Web Designer, Korizen. Seoul, S. Korea

Designed and maintained corporate companies and government agencies websites using digital creation software such as Adobe Photoshop, illustrator

Performed HTML coding and applied Javascript and CSS when required

Created Flash files for dynamic websites according to clients’ requests

In collaboration with web programmers, ensured that modules and plug-ins are installed and configured correctly

Jeeyoung Kong

786 E King Edward Ave Vancouver, B.C. V5V 2E2 / 778-***-****

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07/2017 Diploma in Fine Arts. Langara College, Vancouver, BC. 08/2016 Master of Archival Studies. Myongji University, Seoul, S. Korea. 06/2013 Diploma in Business. ISS of BC Language College, Vancouver, BC. 01/2003 Certificate of Web Design. Art Centre, Seoul, S. Korea. 08/2001 Bachelor of Library and Information Science. Sookmyung Women’s University, Seoul, S. Korea. COMMITTEE WORK

03/2018 –


LGBTQ2+ Allies, Vancouver Public Library.

Support LGBTQ2 community to create inclusive and safe environments for everyone

Actively participate in the LGBTQ2+ Allies Gathering 05/2014 Enhancing Customer Service Survey Committee, Seoul Metropolitan Office of Education

Determined performance indicators to measure customer satisfaction and improved survey questions to assess satisfaction accurately

07/2010 Collaboration with community partner, Beautiful Store for fundraising

Organized and participated in Beautiful Store (Nonprofit organization) Community Market event to fundraise in order to supply food to people in North Korea

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