Customer Service Manager

Miranda Ancell

Rohrersville, Maryland

*********@*******.***

443-***-****

Outgoing and enthusiastic hard worker with years of management and leadership experience. Seeking to enrich skills and abilities while growing with your company.

Work Experience

BILLING SPECIALIST

Birch, Stewart, Kolasch & Birch, LLP

August 2018 to June 2019

Processed draft bills into invoices

Ensured that all billing instructions are included with the correct billing rates

Adapted to new billing instructions and changing instructions frequently.

Worked in unison with the Accounting team to ensure that invoices were paid to resolve open balances

MERCHANDISER

Best Buy

June 2016 to May 2018

•Responsibilities consisted of setting planograms, getting in contact with vendors, functionality of every display and demo, ensuring product is down stocked, as well as solving any problem that arose from the sales floor

•Managed all incoming and outbound shipping for the store, unloaded and received all trucks, stage deliveries, sent end of life pulls back to our distribution center, and made transfer to and from other stores

•Maintained responsibilities of a Key Holder where responsibilities included managing the entire warehouse as well as being the manager on duty when the store was open and holding morning meetings

•Displayed ability multitask by both being a merchandiser and taking care of customer or employee issues that arose

CUSTOMER CARE PROFESSIONAL

Alorica

February 2016 to May 2016

•Answered calls from American Express member and solved any problems they had with their membership rewards account

•Transferred calls that got redirected to me by mistake and ensured the customers that they are being transferred to the correct department, while letting the other operator on the line know about the customer's problem

MANAGER/SUPERVISOR

Levi Strauss and Company

August 2012 to January 2016

•Kept associates on task and got them motivated to complete assigned tasks

•Daily paperwork included zoning charts, recaps, replenishment system, sale trackers, cash audits

•Primarily used Microsoft, Kronos, and Salesforce

•Held interviewing and hiring responsibilities

•Set floor plans monthly

•Provided customer service both in-person and over the phone

Education

Associate Degree, Hagerstown Community College, 2015

Skills

•MS Office Suite including Excel

•Kronos

•Salesforce

•Elite Enterprise

•Patricia

•Customer Service

•Merchandising

•Sales

•Management

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