Customer Service Front Office
Resume:
CONTACT
**********@*****.***
Al Hambra Compound, Al Waab St. Doha, Qatar.
SUMMARY OF QUALIFICATIONS
Confident and enthusiastic person.
Fast learner and hard working.
I possess good communication and strong interpersonal skills.
Sociable and friendly.
Performed other duties as assigned.
Can work as Individual and as a Team.
Computer Literate.
Show Initiative by doing things without being asked.
PROFESSIONAL OBJECTIVE
To work for a reputable and progressive institution where I can establish effective workmanship, to render my service, and the best of my knowledge, skills, and abilities in that field that I am best suited.
PROFESSIONAL EXPERIENCE
Worlwidegroup Qatar
Al Aziziyah, Doha Qatar
May 13, 2016 – May 13, 2019
ShopSupervisor
Advise staff, provide regular performance review, train new staff members and schedule staff,
Ensure that deliveries are made on time that inventory counts are accurate and always remaining adequately stocked without unnecessary waste.
Set up new displays and ensure that the store is clean and orderly and make sure shelves are stocked.
Help customers addressing their questions, concerns and comments. Help them find what they want and resolve complaints.
Keep detailed reports including expenditure reports, sales figures and employee performance.
Pass on information from upper management to employees and vice versa.
Global Standard English Learning Center Inc.
Pampanga, Philippines
January 2015 – January 2016
Receptionist/Admin Assistant
Provide Front Desk Reception duties for the office which includes handling of all phone calls and manage internal and external customers timely and professionally.
Monitor and ensure that the reception area is kept tidy.
Receive and greet all visitors in a professional and warm manner.
Monitor office security by following safety procedures and controlling access via the reception desk (monitor logbook).
Assist the General Office Administration.
Perform data-entry, documentation, printing and filing duties
Organize and schedule appointments.
Robinson’s Starmills
Pampanga, Philippines
February 2013 – February 2014
Retail Sales Associate
Assess customer needs and provide assistance and information on product features.
Welcome customers to the store and answer their queries.
Follow and achieve department’s sales goal on a monthly, quarterly and yearly basis.
Maintain in-stock and presentable condition assigned areas.
Actively seek out customer in store.
Remain knowledgeable on products offered and discuss available options.
Process POS (point of sales) purchases.
Cross sell products.
Handle return of merchandise.
Team up with co-workers to ensure proper customer service.
Build productive trust relationships with customers.
Comply with inventory control procedures.
Suggest ways to improve sales such as; planning marketing activities, changing the store’s design).
BACKGROUND
COLLEGE 2010 - 2014
Jose C. Feliciano College Foundation,
Bachelor in Science in Hotel and Restaurant Management
TRAININGS AND CERTIFICATES
TESDA (Technical Education and Skills Development Authority)
Passer for:
Front Office NCII
Assessor:
Mr. Rafael Salazar
April 05, 2013
Housekeeping NCII
Assessor:
Ms. Noemi G. Ramos
April 04, 2013
Seminar-Workshop on Front Office Procedures
Jose C. Feliciano College Foundation
March 06, 2013
Seminar-Workshop on Housekeeping Procedures
Jose C. Feliciano College Foundation
March 06, 2013
Coffee 101: Theories and Application
Angeles City, Pampanga, Philippines
February 28, 2013
PERSONAL INFORMATION
Name: Richie G. Banjao
Birth Date: January 11, 1993
Birth Place: Dau, Mabalacat City, Pampanga, Philippines.
Age: 26 Years Old
Civil Status: Single
Address: Al Hambra Compound, Al Waab St. Doha Qatar
Citizenship: Filipino
Sex: Male
Languages/
Dialects: Tagalog, English, Basic Arabic
Degree: Bachelor’s Degree in Hotel and Restaurant Management
RICHIE G. BANJAO
Contact this candidate