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Customer Service Front Office

Location:
Al Rayyan Municipality, Qatar
Salary:
3500
Posted:
October 12, 2019

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Resume:

CONTACT

+*** - ********

adakqm@r.postjobfree.com

Al Hambra Compound, Al Waab St. Doha, Qatar.

SUMMARY OF QUALIFICATIONS

Confident and enthusiastic person.

Fast learner and hard working.

I possess good communication and strong interpersonal skills.

Sociable and friendly.

Performed other duties as assigned.

Can work as Individual and as a Team.

Computer Literate.

Show Initiative by doing things without being asked.

PROFESSIONAL OBJECTIVE

To work for a reputable and progressive institution where I can establish effective workmanship, to render my service, and the best of my knowledge, skills, and abilities in that field that I am best suited.

PROFESSIONAL EXPERIENCE

Worlwidegroup Qatar

Al Aziziyah, Doha Qatar

May 13, 2016 – May 13, 2019

ShopSupervisor

Advise staff, provide regular performance review, train new staff members and schedule staff,

Ensure that deliveries are made on time that inventory counts are accurate and always remaining adequately stocked without unnecessary waste.

Set up new displays and ensure that the store is clean and orderly and make sure shelves are stocked.

Help customers addressing their questions, concerns and comments. Help them find what they want and resolve complaints.

Keep detailed reports including expenditure reports, sales figures and employee performance.

Pass on information from upper management to employees and vice versa.

Global Standard English Learning Center Inc.

Pampanga, Philippines

January 2015 – January 2016

Receptionist/Admin Assistant

Provide Front Desk Reception duties for the office which includes handling of all phone calls and manage internal and external customers timely and professionally.

Monitor and ensure that the reception area is kept tidy.

Receive and greet all visitors in a professional and warm manner.

Monitor office security by following safety procedures and controlling access via the reception desk (monitor logbook).

Assist the General Office Administration.

Perform data-entry, documentation, printing and filing duties

Organize and schedule appointments.

Robinson’s Starmills

Pampanga, Philippines

February 2013 – February 2014

Retail Sales Associate

Assess customer needs and provide assistance and information on product features.

Welcome customers to the store and answer their queries.

Follow and achieve department’s sales goal on a monthly, quarterly and yearly basis.

Maintain in-stock and presentable condition assigned areas.

Actively seek out customer in store.

Remain knowledgeable on products offered and discuss available options.

Process POS (point of sales) purchases.

Cross sell products.

Handle return of merchandise.

Team up with co-workers to ensure proper customer service.

Build productive trust relationships with customers.

Comply with inventory control procedures.

Suggest ways to improve sales such as; planning marketing activities, changing the store’s design).

BACKGROUND

COLLEGE 2010 - 2014

Jose C. Feliciano College Foundation,

Bachelor in Science in Hotel and Restaurant Management

TRAININGS AND CERTIFICATES

TESDA (Technical Education and Skills Development Authority)

Passer for:

Front Office NCII

Assessor:

Mr. Rafael Salazar

April 05, 2013

Housekeeping NCII

Assessor:

Ms. Noemi G. Ramos

April 04, 2013

Seminar-Workshop on Front Office Procedures

Jose C. Feliciano College Foundation

March 06, 2013

Seminar-Workshop on Housekeeping Procedures

Jose C. Feliciano College Foundation

March 06, 2013

Coffee 101: Theories and Application

Angeles City, Pampanga, Philippines

February 28, 2013

PERSONAL INFORMATION

Name: Richie G. Banjao

Birth Date: January 11, 1993

Birth Place: Dau, Mabalacat City, Pampanga, Philippines.

Age: 26 Years Old

Civil Status: Single

Address: Al Hambra Compound, Al Waab St. Doha Qatar

Citizenship: Filipino

Sex: Male

Languages/

Dialects: Tagalog, English, Basic Arabic

Degree: Bachelor’s Degree in Hotel and Restaurant Management

RICHIE G. BANJAO



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