Manager Project

ROBERT “BOB” WIGGINS, CSPO, CSM, PMP, MBA, MS

www.linkedin.com/in/bobwiggins1 ***********@*****.*** Mobile: 512-***-**** Austin, TX 78723

SUMMARY

Strategist Self-Starter Personable Project Manager ROI Minded Positive Team Builder and Leader

Influential project manager, product manager and team leader with proven ability to lead cross functional teams through project life cycle while accurately identifying and gathering customer technical needs and requirements. Full life cycle software development process knowledge including Waterfall and Agile. This includes Cloud Services, UI graphics and database. Skilled in conflict management, relationship building, analysis and problem solving.

Possess professional presence and demeanor with excellent interpersonal, verbal, written, and active listening skills; talent for communicating highly technical information to internal / external and technical / non-technical stakeholders. Hold a Project Management Professional (PMP) Certification, a Certified Scrum Master (CSM) Certification, a Certified Scrum Product Owner (CSPO), an M.B.A. in Technology Management and an M.S. and B.S. in Computer Science.

AREAS OF EXPERTISE

Technological Acumen

Product Management Excellence

Project Management Excellence

Strategic Initiatives & Planning

Continuous Process Improvement

Leading cross functional teams

Application Design & Development

Business Analysis & Deliverables

Agile Methodology

Large Systems Implementation

Product Development

Multiple SDLC Methodologies

Relational Databases

Marketing Requirements

On-time project delivery

Technical Tools

Microsoft Office Suite

Microsoft Visual Studio

SQL

TFS & JIRA

Microsoft Project

Microsoft Visio

Microsoft .NET

Microsoft SQL Server

C, C++, C#, VB

UX Design

WCF & WPF

XML, JSON, XSD

PROFESSIONAL HISTORY

Charles Schwab – Austin, TX 05/2018 to present

Sr. Staff, Scrum Master (05/2018 to present)

Scrum Master for Enterprise Shared Services working with multiple teams to align with Scrum and Release Management.

Advocate for teams, ensure Scrum practices are followed, manage Scrum ceremonies focusing on velocity and innovation. Backlog grooming, Sprint Planning, Sprint Review, facilitated daily Scrum meetings to identify potential project roadblocks. Identify and remove impediments. Facilitate discussion and conflict resolution.

Release Management. Manage key application release schedules, ad-hoc projects. Verify and capture business certification and customer acceptances/signoff on deliverables.

Collaborate with Product Owner to align team commitments. Negotiating prioritization between Product Owners and Technical leadership. Communicating updates and removing impediments, assisting with backlog and release plan maintenance.

Facilitate and participate in organizational quarterly PI Planning in a Scaled Agile Framework.

3M – Health Information Systems (Contractor) – Austin, TX 04/2017 to 05/2018

Scrum Master (04/2017 to 5/2018)

Scrum Master overseeing the efforts of two geographically dispersed teams as the organization evolves using Scrum.

Led the software development process as Scrum Master. Backlog grooming, Sprint Planning, Sprint Review, facilitated daily Scrum meetings to identify potential project roadblocks. Ensured Scrum practices were followed and velocity maintained.

Architectural design using Amazon Web Services (AWS), database design and user experience.

Develop and prioritize Product Backlog Items (PBI). Ensuring the product backlog is ready for future sprints.

Removing any impediments to progress, facilitating meetings. Clarify ambiguous situations. Influence cross-functional teams.

ClearCorrect – Round Rock, TX 05/2016 to 04/2017

Software Product Manager/Scrum Master (05/2016 to 04/2017)

Working with business groups and customers on existing and future software products and overseeing their development.

Define the product strategy and roadmap which accounts for business value and resource availability.

Maintain a roadmap of high-level software initiatives. Communicate to upper management to show a clear path for software products.

Work with stakeholders to define features and product requirements through user stories and non-functional requirements.

Worked with the engineering management to make sure engineering requirements are prioritized.

Coordinate and communicate all product release plans with all business groups and customers.

Led the software development through all Scrum ceremonies including Backlog grooming, Sprint Planning, Sprint Review, facilitated daily Scrum meetings to identify potential project roadblocks.

Continued…

ROBERT “BOB” WIGGINS, CSPO, CSM, PMP, MBA, MS, Page 2 of 3

www.linkedin.com/in/bobwiggins1 ***********@*****.*** Mobile: 512-***-**** Austin, TX 78723

PROFESSIONAL HISTORY…Continued

Whole Foods Market (Contractor) – Austin, TX 06/2015 to 01/2016

Project Manager (06/2015 to 01/2016)

Supported the development and integration of Retail Applications throughout 12 global regions.

Manage Planning, Design, Development, Testing, and Deployment Phase timelines in an Agile Process.

Develop requirements and user stories in support of development.

Facilitated daily Scrum meetings to identify potential project roadblocks. Work with the Product Owner during the Agile process.

Coordinate with cross-functional teams such as Data Architect Team, Infrastructure Team, Regional Tech Leads, and Third-Party Vendors

Coordinate vendor and regional resources across projects.

Manage reported issues in both new and existing products including prioritize issues and enhancement requests.

Coordinate regional project development and roll outs including MARS – Mobile Audit and Reporting, ePlum for Scales, Electronic Sign Labels (ESL) store deployments and standardizing store sign designs and printing.

NATIONAL FINANCIAL PARTNERS (NFP) – Austin, TX 02/2014 to 03/2015

Project Manager (02/2014 to 03/2015)

Supported the development and integration of tools and methodologies across the company through a PMO Framework.

Led project teams in the development of web based applications with focus on User Interface. Facilitated communications between end users and internal stakeholders.

Manage all projects constraints, with focus on scope, time, risk, and change. Develop and maintain project plans, accountability for execution, monitor and control progress and drive to successful completion of projects.

Manage small project teams in a matrix-structured environment; lead and manage project team meetings. Ensure collaboration with stakeholders, functional teams and external partners.

Provide regular project communications to all levels of the company, including presentations.

Facilitate business requirements gathering and review. Assist with development of project business requirements to meet needs effectively and creatively.

Key Projects:

Automated Annuity Order Entry System: Led a multi-divisional, multi-vendor project to increase workflow efficiency through the integration of third party software for automated annuity order entry. Improved user usability through UX redesign.

Process Automation: Led team to automate several manual processes associated with the establishment of accounts.

EMERSON PROCESS MANAGEMENT – Austin, TX 03/2008 to 02/2014

Senior Product Manager (03/2008 to 02/2014)

Develop and execute strategic launch plans for new (5) Service offerings through a New Product Development (NPD) process; creating, validating, and establishing positioning, packaging, pricing. Use PMBOK project processes and Pragmatic Marketing Framework to manage entire lifecycle.

Requirements. Worked with stakeholder’s to gathered market requirements and defined program requirements to meet client expectations. Collaborated with software development and UX designers in wire frame prototypes and facilitated software reviews with end users.

Develop user personas to represent users of the products. This included behavior patterns, goals, skills, attitudes and the environment. Profiles allowed development to understand how to meet the end user’s needs.

Interface with customers and stakeholders to identify gaps and develop requirements for after sales service needs. Define market-driven product requirements based on customer, prospect, marketplace, use case scenarios and competitive dynamics.

Collaborate with cross-functional departments and “C” level stakeholders (align multiple stakeholders including software development, product marketing, global sales, consulting group, project execution organizations).

Perform customer profitability and technology market analysis. In-depth analysis of market landscape, opportunity sizing, competitive analysis, channel strategies and service gap analysis to assist with product definition and actions.

Key Projects:

Led project to develop new service to deploy software patches through Cloud Services. Including developing architectural design, initiating, planning and executing the project.

Led design of new websites (internal & external) to increase usability and effectiveness of messaging. Engaged stakeholders to determine requirements and led project from initiation, planning and execution.

Continued…

ROBERT “BOB” WIGGINS, CSPO, CSM, PMP, MBA, MS, Page 3 of 3

www.linkedin.com/in/bobwiggins1 ***********@*****.*** Mobile: 512-***-**** Austin, TX 78723

PROFESSIONAL HISTORY…Continued

EMERSON PROCESS MANAGEMENT – Austin, TX 10/1996 to 03/2008

Senior Principal Software Engineer / Project Manager – Technology (10/1996 to 03/2008)

Led software development teams with up to 6 members. Using Microsoft Project, planned project schedules and monitored progress involving developing software, unit and integration testing, and monitoring and assigning incident reports to team members.

Developed concept and design documents from marketing direction statements and user requirement documents.

Extensive User Interface development. Including Windows and Web based applications. Collaborated with internal and external stakeholders to enhance user satisfaction by improving the usability and accessibility between the user and products.

Developed software through full SDLC (planning through maintenance and support) using MS Windows, MS SQL, C++, C#, .NET, SQL Server, ADO.NET, ASP.NET, Human Centered Design Methodologies / UX centric.

Key Projects:

Led project to develop analysis software to gather, organize, and present information in point-and-click graphical webpages from a SQL database through Cloud Services. Project initiation including developing stakeholder requirements, planning, scheduling activities and resources, and execution. Held project reviews to monitor and control scope.

EDUCATION/CERTIFICATION

Certified Scrum Product Owner (CSPO) Certification #000417748

Certified Scrum Master (CSM) Certification #000417748

Project Management Professional (PMP) Certification #1660847

Master of Business Administration (M.B.A.) in Technology Management - UNIVERSITY of PHOENIX

Master of Science in Computer Science - UNIVERSITY of HOUSTON - Houston, TX

Bachelor of Science in Computer Science - UNIVERSITY of HOUSTON – Clear Lake, TX

PROFESSIONAL ENHANCEMENT TRAINING

Negotiation Skills: Negotiating to Yes Process Communication Model Workshop Communicative Manager

Professional Pricing Society (PPS) Quantitative Pricing Research: Framework and Methodologies Workshop

Professional Pricing Society (PPS) Best Practices in Pricing Analytics SPI Consultative Selling Process

Leading Virtual Teams Working Globally Think Customer Moments of Truth How to Be a Great Team Player

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