Customer Service Manager
Resume:
Pamela J. Thomas
Conyers, GA 30013
***************@*****.***
Professional Experience
January 2013-Decemeber 2014
Edible Arrangements- Lithonia, GA
Customer Service Associate
Processing Online Orders/Phone
Counter Sales/Phone Sales
Customer Service
Wrapped Finished Product
Prepare Fruit for purchase
Dipped Fruit
March 2013 – October 2013
Wipro Technologies, Inc. – Atlanta, GA
Verizon Business Technical Support DSL
Modem/Router Configuration
TCP/IP Configuration
Helpdesk Ticketing and Coding
Support other helpdesks for enterprise customers
Troubleshooting Verizon network – testing and rebuilding virtual circuits
Emails- setting up Verizon emails through Outlook- troubleshooting
Co-Op handled tickets and supported field technicians
Supported Windows Xp, Vista, 7, 8, Mac Qs
Utilize Verizon’s tools and knowledge base to support clients
April 2010 – August 2010
Orkin/ Rollins, Inc. Covington, GA
Customer Service Sales
Sold or Up Sold pest control service plans to current and potential customers
Sold $50,000 or more in Sales consecutively for 3 months.
Recommended new policies and practices to improve the overall customer experience.
Entered customer information to the company data base in order to better serve the customer next purchase.
Provided quotes for pest control service.
Assisted with the customer service queue, by taking additional calls.
November 1999 – June 2009
Harland/Harland Clarke - Decatur, GA
Customer Service Sales Professional
Processed orders for Consumer and Business Accounts
Handled 60 to 100 calls a day.
Assisting customers with inquiries on production and delivery concerns.
Assisted business customers by uncovering their needs, offering additional products, and finding solutions.
Served as team liaison for new employees with calls and questions.
Received a promotion to National Accounts 9 months after of service.
Consistently achieved monthly projections that were set.
December 1997 – October 1999
GE Capital Card Services - Atlanta, GA
Home Depot Credit Services
Customer Service Representative
Assisted and Processed applications for Home Depot Credit Cards
Provided Point of Sale Authorizations
Reviewed credit scores for line increases
Assisted customers with billing statements, concerns and disputes
Data Entry
Updated authorized users information and any data that changed.
Entered data for commercial and consumer applications by mail and fax.
Education
DeKalb Technical College – Clarkston, GA
Studied Business Office Specialist
Skills
Microsoft Office Suite 99- Present, Lotus Notes, Word Perfect, Microsoft Money, and QuickBooks 2009.
References
Eddie Johnson
Manager- Wipro Technologies
Serenity Foster
Owner – Edible Arrangements
Cheryl Board
Manager/ Owner
Tyesihna McKenzie
Former Co-Worker QA Analyst ( Harland Company)
GA Department of Labor
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