Manager Support
Resume:
Keith Padgett
North Charleston, South Carolina 29418
*************@*****.***
Objective
I’ve been in IT for 20 years, roughly. Looking for a long term position in a company with a great culture, a proven track record of success, an engaging and dynamic work environment, and fun people.
Work Experience
3CI/MAU Contracted To Bosch
3/2019 – 4/2019 IT Generalist, SCCM Support, 8101 Dorchester Road, North Charleston, SC 843-***-****
Provide SCCM support and device deployment to the North Charleston Bosch Plant Site
Perform Tier I-III IT analysis, troubleshooting and deployment via an SCCM asset management and configuration database.
Create and deploy packages based on corporate guidelines, manufacturing requirements, user function and personnel needs.
Coordinate with Vendor service desks to schedule replacements and repairs for damaged or otherwise broken assets.
Update packages, software, tracking information and records as needed.
Provide support for Microsoft windows 7, 8, 10 and Microsoft Office 2016, including Publisher, Visio and other specialty software.
DELL/Boeing
08/2014 – 10/2017 Network Engineer II, Contractor/Employer: DG Business Solutions 11771 W 112th St #100, Overland Park, KS 66210 913-***-****
Provide network support to the North Charleston Boeing Plant Site
Offer a variety of network and support options to ensure the customer requirements/Boeing 1Net Requirement is met including infrastructure, design, deployment, security, documentation and troubleshooting.
Update Asset and IP tracking software including DNS Records via NAMS as implementations and installations occur
QA Inspections and device auditing including IOS versions, QoS and ACL policy verification.
Troubleshoot and and deploy a routed and switched LAN in a Cisco three tier converged network.
Interpolate 3D design and elevation documents for node deployment.
Provide timely response to the customer including Incident Management and break/fix support at main campus and Satellite locations.
Provide 24/7 On call Support as scheduled/needed. Primary 2nd Shift POC for various periods of time. All incidents came straight to my desk and I was first tier triage for ALL of them.
Maintain access to server shares and folders and network resources and equipment(TACACS, IAM, Active Directory)
Provide Remote administration, configuration and troubleshooting to local site and satellite locations as well as plant sites in other states on an as needed basis.
Packet captures, bandwidth testing, packet analysis, flow analysis
Conduct wireless testing and walkthroughs as well as AP administration via Cisco WLC and Cisco Prime. Monitor trends for potential utilization issues.
Coordinate trouble tickets and maintenance windows between diverse teams in a DevOps environment to properly troubleshoot major and long-term Enterprise network issues, perform analysis of current IT infrastructure, and offer suggestions and configurations to smoothly implement stable and scalable expansions of the network to support new software and hardware builds.
Engility Corporation
08/2012 – 04/2013 JTCW Network Administrator, 5965 Core Road, Suite 612 North Charleston, SC 29420 843-***-****
Provide network design and support to the Charleston USMC-JTCW Test Site
Offer a broad range of network and support options to ensure the customer requirements as well as DoD specs are met including infrastructure, design, deployment, security and troubleshooting.
Coordinate with systems administrators, database admins, IT support personnel, and software developers in a DevOps environment to create a fast, functional IP addressing and VLAN structure for the JTCW Test network, Engineering and GCCS personnel.
Design and deploy a routed and switched LAN in a Cisco Collapsed core EIGRP/Trunk network.
Implement a multicast friendly design to support a software upgrade and improve network performance for purposes of software testing and migrating from a directed broadcast based PXE boot imaging server over to a multicast solution.
Implement QoS and Traffic Shaping per customer specifications for routed and vlan switched links for test bed development stress testing.
Computer Techs Mobile 24/7
10/2009 – 9/2014 and 10/2017 - Present IT Support Analyst/Owner, 6625 Dorchester Road, Lot #43 North Charleston, SC 29418 843-***-****
Provide network and computer support on a mobile basis to customers in the Charleston and surrounding areas. Service mostly small to mid-size businesses but also residential.
Offer a broad range of IT consulting services to cover needs including Infrastructure, design, deployment and troubleshooting.
Specializing in OS and data recovery as well as Virus/Spyware removal.
Set up wireless networks for home/small office users.
Design a network to support users while allowing for scalability and to interface with a commercial ISP connection for a small business and home office.
Interface with customers to determine their exact need and then provide reliable service.
Manage business account and business accounting for tax records.
Clients included medical facilities, law offices, construction sites, restaurants and retail storefronts as well as residential and home office client locations.
Build, install, troubleshoot and configure POS systems in restaurant and retail stores.
Wareonearth Incorporated – DREN Charleston NOC
7/2009 – 10/2009 Network Security Engineer, 2457 W Aviation Avenue, North Charleston, SC 29406 843-***-****
Monitor VPN tunnels between nodes in all USA time zones via a GEM based monitoring interface.
Provide remote support to on-site networking engineers for firewall and route based issues and requests.
Sanitize, configure and secure outgoing/incoming Juniper/Cisco firewalls and routers as well as Foundry/Brocade devices. Verify all devices are properly prepared for deployment before releasing them for installation at site location.
Track activity and trouble tickets via a web based interface. This was a custom interface developed specifically for this company.
Verify tunnel descriptions and IP’s using standard interface commands and tools.
Completed TACLAN-E training using device KG-175D Micro.
Secure all doors, safes and NOC before nightly departure.
Apply recommended security updates to company laptop to maintain compliance with DoD specifications.
Completed informal Multicast training sessions.
Harris Corporation - NMCI Contract
5/2008-7/2009 Tier III Network Control Technician, Naval Weapons Station/SPAWAR 2464 Red Bank Rd Bldg 13, Goose Creek, SC 29445
Support EDS personnel with network analysis including end to end connectivity and device configuration and changes.
Create, track and update trouble tickets in Remedy via a process-flow based ticketing database.
Troubleshoot connectivity issues in a Cisco multi-tiered, 5000+ user Enterprise environment.
Provide Quality Assurance through the testing of ports and devices, following proper installation and maintenance procedures and provide process development for any and all company requirements while following government guidelines and maintaining ATO compliance for DoD systems and infrastructure.
Manage and update assets. Track hardware, software, serial numbers, inventory and lease dates using a centralized site asset information database via a web-based interface..
Install, configure, secure and support Cisco IOS software and hardware and apply appropriate configuration and hardening scripts to a variety of devices including Cisco 2800, 2900, 3500, 3700, 4500 and 6500 series switches/routers.
Create custom configurations for upgrades and new installs to meet the needs of both the customer and government security standards.
Initiate processes for the ordering of new and replacement parts for network devices and other infrastructure concerns.
Support server farm devices and personnel with design, software and hardware concerns especially where network access is concerned.
Troubleshoot network and connectivity issues including connections and cabling, firewall issues, congestion, VPN traffic flow, VLAN configuration, Access Control Lists and through the verification of fiber paths.
Support remote and VSSD small sites via ODMN network connections and also provide on-site assistance as needed.
Recommend hardware and software to the customer based on their needs, business needs and overall company application requirements. Provide design recommendations for new locations and existing infrastructure build outs.
Monitor VPN/GRe tunnels between sites to maintain VSSD/remote site connectivity
SARCOM contracted to LANXess Corporation
2/2007-12/2007 Tier II IT Support Analyst: Desktop Support, 1588 Bushy Park Road, Goose Creek SC 29445 843-***-****
Support users, client systems, printers and servers in a Windows 2003 Active Directory network.
Create, track and update trouble tickets via process-flow based ticketing database.
Create, monitor and maintain user accounts including access issues and permissions. Configure group and local policies.
Create, support and troubleshoot Lotus Notes client accounts including address book, location and connection document issues.
Maintain access to server shares and folders and network resources and equipment(TACACS, IAM, Active Directory)
Provide Quality Assurance through the testing of software, installation procedures and maintenance procedures and provide process development for any and all company requirements.
Manage and update assets. Track hardware, software, serial numbers, inventory and lease dates using a Corporate Lease System via a Lotus Notes Database.
Perform tape backups using DAT and Ultrium tape technologies in a Dell, HP and VMWare Server environment.
Approve and update system access requests using process-flow applications.
Install, configure, secure and support Windows XP, 2000 and NT Domain accounts and clients.
Create custom ghost images for new clients and for the archiving of lease rollover clients. Deliver the images via a ghosting server.
Initiate processes for the ordering of new and replacement parts for computers and other infrastructure concerns.
Install business related software and manage licenses both corporate and single-user.
Install and troubleshoot Dell leased and purchased systems and hardware.
Support local and networked printers
Support 110 Dell Optiplex Desktop Systems and Latitude and Inspiron laptops.
Troubleshoot network and connectivity issues including connections and cabling, firewall issues, congestion, VLAN configuration, domain issues and account permissions.
Provide remote assistance, installations and configuration using LANdesk console
Configure and secure wireless connections for mobile systems.
Provide training to end users ands other IT personnel where necessary.
Recommend hardware and software to users based on their needs, business needs and overall company application requirements.
Perform data and system recovery if necessary and ensure user data is properly transferred to new systems and secured in server shares. Maintain system state for users, especially during lease rollover periods.
Provide general maintenance and troubleshooting support for Lotus Notes, AD, SAP, Windows, Domain Accounts, Print Server, Ghost Server, TREND Micro Clients and Consoles, WSUS Clients and console, LANDesk remote access, Fiberlink VPN Clients and other assorted software and groupware including medical database clients and a UNIX based Gate Monitoring System.
Create, configure and administer Domino mail server client accounts, aliases and quotas via a Domino mail server
Computer Paramedics
4/2005-2/2007 Mobile Computer Repair and Network Technician, North Charleston, South Carolina 843-***-****
Mobile-Computer-Geeks LLC
4/2006-4/2007 Mobile Computer/Network Technician, North Charleston, South Carolina 843-***-****
Independent Contractor, Network/Computer Technician
5/1999 – 4/2007 Independent Contractor, Computer/Network Technician, North Charleston, South Carolina 843-***-****
Education
2004 - 2005 Beta Tech of Charleston, Network Administration - Certificate
Certification
A+ CompTIA Certified Computer Repair Technician
Network+ CompTIA Certified Network Technician
Server+ CompTIA Certified Server Technician
DST Dell Certified Service Technician
CCENT Cisco Certified Entry Network Technician
CCNA Cisco Certified Networking Associate
Security+ CompTIA Certified Security Associate
Skills
Cisco IOS/CAT OS, Computer/Server/Network Technician, DevOps BGP, Multicast, OSPF, Cisco Wireless, Cisco Prime, Aerohive, HiveManager, Node Manager, Network Automation, GEM, Solarwinds Orion, Brocade, Remote Firewall, Router, Bandwidth, Packet and Netflow analysis, Network and Active Directory Administration, Visio, Hardware and Software Troubleshooting, Microsoft Office Suite, Network Design and Implementation, Network Operating Systems including Client and Server, Windows and MacOS Technical research and client support via E-mail and Telephone. Network Monitoring and Remote Access, RDP, LANDesk and DameWare NTU. DNS record configuration, DHCP scope configuration, VOIP implementation and troubleshooting, TCP/IP Suite and utilities. E-mail client software including setup and configuration, IMAP and POP accounts. Data Recovery and Backup utilities including Ghost, HD Clone, Final Data, Easy Recovery and Lost Password. Windows Server 2000/2003/2008/R2, Server Management and Administration, WSUS (Windows Server Update Service), Consulting Services, Active Directory, TREND Micro Clients, Outlook/Windows Mail, Lotus Notes, SAP, Lotus Domino and Exchange server Clients and accounts.
References
Bill DeAngelo, DELL/Boeing Workload Manager, RMS Computer Corporation, 510-***-****
Alfred E Williams, Computer Techs Mobile, Contract IT Technician 803-***-****
John Luebchow, IT Infrastructure Manager, Lanxess Corporation, 843-***-****
Bryan Jackson, Site Lead Engineer, Harris Corporation, 910-***-****
Ted Freeman, Regional Manager, Southeast, Harris Corporation
Shawn Lankford, Boeing Run Manager, North Charleston Plant Site, 256-***-****
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