Manager Customer Service
Resume:
John Molinaro
Frankfort, IL ***23
*************@*******.***
www.linkedin.com/in/john-molinaro1
OBJECTIVE
To secure permanent full-time employment that will utilize my versatility and experience in a fast-paced work environment. I am able to work in a group atmosphere or with very little direction both internally and externally with outside departments and execute strategies to support the achievement of business and financial objectives. The majority of my recent employments have been self-directed. I always maintain a positive attitude especially during challenging times. I am highly energized, extremely organized, detail oriented, and have excellent motivational and communication skills along with being proficient in Microsoft Word, Excel, PowerPoint, AS400, WMS (Accellos), SAP.
EXPERIENCE
2014-Present SUMMIT COLD STORAGE Summit, IL
Operations Manager
Responsible for all facility operations
Manages a two-shift operation with reports of one Warehouse Manager and four Supervisors.
Responsible for production finances, budgets, inventories, and human resources.
Implemented and changed culture of labor force by setting examples and maintaining accountability.
Safe Quality Food Practitioner and HACCP Certified.
Developed and implemented Standard Operating Procedures, GMPS, and processes.
Responsible for all employee Performance reviews and facility audits.
Reduced damaged and loss product costs by 60%.
Direct and manage plant operations, maintenance, quality, and shipping and receiving.
Maintained profitable customer accounts and manages USDA Packing Operation.
Responsible for maintaining a positive safety record and safe work environment.
Controlled and minimized labor costs while reducing overtime expense.
Provided leadership and mentoring to achieve company goals and objectives.
Maintained 98% on time service rate for carriers.
Manages an offsite facility used for overflow of stored product.
2010-2014 ASHLAND COLD STORAGE Chicago, IL
Operations Manager
Responsible for organizing and coordinating operations to ensure the facility runs safely,
efficiently, and effectively.
Manages a twenty-four hour operation with 4 Supervisors.
Responsible for production finances, budgets, inventories, and human resources.
Reduced total amount of damaged product by 60% by implementing positive cultural changes.
Reduced operating costs by 38% by introducing systemic changes in how orders are pulled.
Manages Exports, Imports, and a USDA approved Packing Operation.
Installed a management process for a 250 pallet Blast Freezer.
Efficient in tracking, measuring, and monitoring daily objectives and goals.
Possess excellent customer service and partnership building skills and attitude.
2007-2010 ARAMARK UNIFORM SERVICES Mokena, IL
District Manager
Managed one Assistant Manager and five Route Sale Representatives.
Managed account base of 225 accounts.
Maintained a weekly collection of Loss & Ruin at 10% of weekly revenue.
Met sales goals of adding new customers and retained current customer base.
Lead Safety Team in reaching the goal of a 40% reduction in accidents over three years.
1994-2007 KELLOGGS CO /KEEBLER Chicago, IL
Production Manager
Managed all aspects of production for a twenty-four hour operation which included 200 hourly employees, 2 Production Managers, and 3 Supervisors.
Facilitated a Diversity class called A Changing Workforce to all hourly employees.
Responsible for Production scheduling and material receipts.
Maintained facility to successfully achieve the highest possible AIB audit scores.
Implemented daily Team meetings to increase communication and develop a Team Mentality.
Instrumental in the consolidation of two Bakeries and their production lines.
Managed temporary workforce.
Maintained SOP’s, GMP’s, and held a position on the safety team.
1980-1994 ROSE PACKING COMPANY Chicago, IL
Packing Department Supervisor
Managed Packing Department with 2 assistants and fifty employees.
Reduced overtime by 30% per week by redesigning the lines to gain efficiencies.
Effectively scheduled all packaging materials used in this department.
Implemented Team meetings to enhance communications and develop a Team approach.
Effectively scheduled production for multiple lines.
Shipping Supervisor
Supervised the operations of two Shipping and Receiving Docks with 25 employees.
Coordinated the logistics of twelve Tractor Trailers.
Increased the on-time service requirements from 65% to an average of 98%.
Revised the order entry system to reduce the processing time of orders by 45%.
Developed and maintained a filing system for the Shipping Office.
Education, Professional Licenses, and outside Interests
Kennedy High School 1976-1980
Illinois Real Estate License 2005
Some college courses toward Bachelors in Business Administration
Safe Quality Foods Practitioner and HACCP Certified
Eucharistic Minister at Saint Anthony Church
Currently studying the Martial Art of Tae Kwon Do
Involved in various volunteer groups at Church
Enjoy all types of water sports
Enjoy spending time with my family and friends
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