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Customer Service Software Engineer

Location:
Candia, NH
Posted:
October 12, 2019

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Resume:

WILLIAM F. LEE

*** ******* ****

Candia, NH *****

603-***-****

SUMMARY SENIOR SOFTWARE ENGINEER / PROJECT MANAGER / LEAD CONSULTANT WITH OVER 30 PLUS YEARS OF EXPERIENCE UTILIZING VISUAL BASIC 6 AND SQL SERVER. FULLY EXPOSED TO SOFTWARE DEVELOPMENT LIFE CYCLE

(SDLC, AGILE & SCRUM) IN RESEARCH, DEVELOPMENT, QUALITY ASSURANCE, TECHNICAL SUPPORT, ON-CALL SUPPORT AND CUSTOMER SERVICE.

EXPERIENCES

04/2018 – 09/2018 Ambassador Solutions (Stratagen Systems Contract) Remote NH Senior Software Engineer / Remote Consultant (100% remote)

• Involved in all aspect of development life cycle using Agile/Scrum model to aid in developing “NEW” and existing Transit Authority Visual Basic 6 Software applications for their product line.

• Application development includes using various Microsoft and 3rd party ActiveX components, API’s and other Object Libraries such as COM/DCOM/COM+, MS VB6 ADO objects library development to connect to their MS SQL Server.

• The software was designed to aid the Transit Authorities in many U.S. states, such as NYC Transit Authority. This software is primarily used to aid the dispatch department, to schedule and dispatch vehicles for riders. This system has many components that we integrate with for information, dispatching, scheduling and other various functions.

• Developed SQL query scripts, table/data updates, Store Procedures & System Functions using Microsoft SQL (MS-SSMS). The software uses VB6 ADO objects library development to connect to Microsoft SQL Server to access data on the MS-SQL servers.

03/2017 – 09/2017 Vybrant Inc. (Healthwyse Contract) Wilmington, MA Senior Software Engineer / Developer Consultant (6 months contract)

• Using Software Development Life Cycle (SDLC) model to developing “NEW” In-house Visual Basic 6 Software applications (CAD-Customer Admin-Wyse system) to complement their primary healthcare product line.

• Application development includes using various Microsoft and 3rd party ActiveX components, API’s and other Object Libraries such as Microsoft ADO object library to connect via Windows ODBC configuration to communicate with their Sybase SQL Server.

• The software is tailor to customers specific needs to retrieve data from their SQL servers, displaying Audit & Integrations historical data. The data is displayed to end-users to use in supporting their primary healthcare system (OfficeWyse).

• Developed SQL queries scripts, Store Procedures & System Functions using SYBASE SQL. The software uses VB6 ADO objects library development connecting to Windows ODBC configuration features to access data on the SYBASE SQL servers. There are also in-applications SQL queries developed with parameters to retrieved data on the fly.

• Research, Development, Technical Support, Customer Service – Help and advised clients on IT related problems and provide solution.

05/2013 – 05/2016 HCTECH Partners (Partners Healthcare Contract) Charleston, MA Senior Software Engineer / Remote Consultant (98% remote, 2% onsite as needed)

• Using Software Development Life Cycle (SDLC) model on New and Legacy In-Housed Developed Visual Basic 6 Applications. (Partners Order Entry System)

• Customer Applications/Technical/Partner Support Life Cycle Functions

• Integration Development with Intersystem Cache

• Intersystem Cache Development: create Tags and Routines

• Designed, developed, implemented custom applications tailor to customer specific needs. Utilizing VISUAL BASIC 6.0 platform and ActiveX components to develop applications to meet Customer requirements.

• Research, Development, Technical Support, Customer Service – Help and advised clients on IT related problems and provide solution.

• On call Development Support

05/2012 – 01/2013 Vortalsoft Inc. (Western Union Contract) Montvale, NJ Senior Project Coordinator and Development / Remote Consultant (98% remote, 2% onsite)

• New Dodd-Frank Compliance Development, Software Development Life Cycle (SDLC) model.

• Designed, developed, implemented new & legacy applications tailor to customer specific needs. Utilizing VISUAL BASIC 6.0 and VISUAL C++ 6.0 platform and Company grown ActiveX components to develop applications to meet Dodd-Frank compliance and Customer project requirements.

• Project Coordinator for transiting all legacy money transfer software written in VB6 to Microsoft .Net Platform

(VB.net, Ado.net integration with MS SQL 2008).

• U.S. Correspondence coordinator overseeing offshore development.

• Basic knowledge to Intersystem Cache.

• Project Management, Money Transfer software deployment to domestic/international Agents (USA, India, Germany, UAE, Egypt, and Africa). Lead project from start to completion of deployment, worked with QA, UAT, SSE & Final Product deployment

• Microsoft Access and Microsoft SQL 2005 & 2008 database design and development on legacy money transfer application utilizing internal queries & scripts

• Research, Development, Technical Support, Customer Service – Help and advice clients on IT related problems and provide solution.

• Developed InstallShield full and upgrade deployment installation package. Developed InstallShield Response files for silent installs for customer’s migration unit to deploy via SMS and other deployment services 09/2009 – 05/2012 Lee’s Network Consulting Enterprise, Inc. Candia, NH Senior Application Developer Consultant / Project Management / Network Consultant

• Using Software Development Life Cycle (SDLC) model to develop VB6 Software

• Customer Applications/Technical/Partner Support Life Cycle Functions

• Integration Development with Microsoft SQL Server

• Microsoft SQL Development: create SQL query scripts, Store Procedures and Store functions

• Designed, developed, implemented custom applications tailor to customer specific needs. Utilizing VISUAL BASIC 6.0 platform and known ActiveX components to develop applications to meet Customer requirements.

• Network Server Upgrades: migrating 2005 Server SBE to 2008 Server SBE using SB migration

• Microsoft SBS Server and SQL Server

• Research, Development, Technical Support, Customer Service and PC/Laptop Repair Service – Help and advise clients on IT related problems and provide solution. 09/2004 – 08/2009 IBM Corporation (NiSource Contract) Portsmouth, NH Senior Software Engineer / Remote Lead Consultant (100% remote)

• Designed, developed, implemented and maintain in-house VISUAL BASIC 6.0 applications, using various Microsoft ActiveX components and API libraries, 3rd party ActiveX controls, which includes: ComponentOne TrueDB ActiveX component libraries, Adobe Acrobat API, and Crystal Reports API.

• VISUAL BASIC 6.0 and SQL 2003 & 2005 Server Integration Development with PeopleSoft, SAP-P2P, MAPPS Accounts Payable Systems.

• VISUAL BASIC 6.0 Data Integration and migration development with SQL Server

• Data Migration Development with SQL Data transformation services (DTS)

• SQL Development: create SQL query scripts, Store Procedures and Store functions

• Developed SQL DTS interface to upload data to various accounting system, such as PeopleSoft, SAP-P2P, and MAPPS Accounts payable system.

• Developed SQL Queries & Reports using Microsoft SQL Server and VB6 ADO development.

• Integration development with Microsoft Office products API, such as Word and Excel.

• Research, Development, Technical Support, Customer Service and PC/Laptop Repair Service – Help and advised clients on IT related problems and provide solution. 03/1991 – 09/2009 Wave Applications Inc. Laconia, NH Principle Partner / C.T.O. / Senior Executive V.P. (Research, Development & Engineering)

• Software Development Life Cycle Model (SDLC)

• IT Management Functions

• Customer Applications/Technical/Partner Support Life Cycle Function

• Integration Development with UNIX Billing system and PeopleSoft Accounting system.

• Interface Integration Development with R.F. technology, Cellular, GPS and Palm Technology.

• Interface and data integration development with Microsoft SQL Server

• SQL Development: create SQL scripts, Store Procedures and Store functions

• Research, Development, Technical Support and Customer Service – Help and advised clients and partners on IT related issues and provide solution. 01/2003 – 10/2003 Strategic Planning Group Inc. (Contract) Massachusetts Senior Lead Software Engineer / Project Management / Remove Consultant (100% remote)

• Designed, developed, implemented and maintain company financial Multiple Document Interface (MDI) application. Developed in VISUAL BASIC 6.0 using various Microsoft and 3rd party controls, which includes Apex True DB Suite, and Seagate Software CRYSTAL REPORTS API.

• Developed Crystal Report ActiveX Engine to integrate with application.

• Developed Batch Process Interfaces for Daily, Monthly, and Yearly processing and archiving.

• Research, Development, Technical Support and Customer Service – Help and advised clients on IT related issues and provide solution.

04/2000 – 01/2001 Lernout & Hauspie Speech Products NV (Chaptered 11) Burlington, MA Senior Lead Software Engineer / Project Lead and Management

• Software Engineering Lead of two product lines for the company’s VARs to deploy in the corporate environment. The two product lines are Speechlinks™ (Full and Runtime Edition) and SpeechDocs™ (Author and Filler Edition).

• Integrated the products with L&H VoiceXpress Speech Engine & Dragon Naturally Speaking Professional v.5.00 SDK to deploy to VAR’s and customers. Both of these applications were written in VISUAL BASIC 6.0. Created front-end Installshield Professional setup programs to distribute to the customer.

• Developed next deployment of these product lines, modifying both products to support 7 different languages.

• Utilized various Microsoft and 3rd Party ActiveX Control and API (Sax API, “Folio Integrator, Viewer and Builder”, SpyWorks, ActiveX ToolBar, etc.)

• Research, Development, Technical Support and Customer Service – Help and advised clients on IT related issues and provide solution.

03/1991 – 09/1998 System Development Company of NH Inc., Manchester, NH Senior Software Engineer / Project Leader and Management

• Analyzed, designed, developed and implemented VISUAL BASIC 5.0 and 6.0 network-based application to complement the company’s telephony product, IntelliDESK. One system developed was a Healthcare ADT interface that receives patient information from the hospital host system via TCP/IP, RS-232 or file base, and makes it available to the users and hospital clientele

• Designed and Developed “Patient Information Management” Interface Integration System. This VISUAL BASIC 6.0 Server/Client application was developed utilizing the HL7 Specification business rules. The application communicates with host system via the Microsoft TCP/IP Server/Client API.

• IntelliDESK application. Utilized VISUAL SOURCESAFE version control for majority of projects. CRYSTAL REPORTS developed for census reports related to healthcare clients. Developed VISUAL BASIC 5.0 and 6.0 email applications using SMTP, MAPI, TAPI, VIM and proprietary interfaces.

• Designed and Developed Fax applications using Intel Satisfaction or DigiCard Multiple channel Fax Boards using VISUAL BASIC 5.0 and 6.0. Developed telephony applications interfacing with ROLM/Siemens voice/phone mail and ACD systems providing reporting, distribution and archival of data using VISUAL BASIC 5.

• SQL Development: create SQL scripts, Store Procedures and Store functions

• Microsoft Access Development with Forms

• Research, Development, Technical Support and Customer Service – Help and advised clients and partners on IT related issues and provide solution. 08/1984 – 03/1991 Hartford Whalers Pro-Ice Hockey Club, (New Ownership) Hartford, CT Senior Software Engineer / Project Manager / Remote Developer Consultant

• Involved in the full life cycle of project research & development. Designed and developed custom Scouting Software Systems for scout agents and end-user. This application is a menu-driven system allowing end- users to have the capabilities to Add, Edit, Search, Query, Record comments, Reports, Calculations of statistics of draftee, maintenance, security and DOS Utilities.

• Integration interface to allow data to be faxed to agents

• Research, Development, Technical Support and Customer Service – Help and advised clients and partners on IT related issues and provide solution. EDUCATION

• Franklin Pierce College - Concord, NH (Computer Science / Information Systems)

• MSCE Certification (IIS Internet Information Services)

• Albert Merrill School, New York (Computer Programming Certification Diploma) REFERENCES

• Will furnish upon your request.



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