Customer Care Manager

Naji Abdullah Salemi

**********@*****.***

Kuwait . +965-********

Personal Details

•Date Of Birth: 22 September 1984

•Place of Birth : Iran

•Languages : Arabic, Farsi, English

•Visa: Dependent (18)

Career Objective

To secure a challenging in a reputed company that would develop my skills and provide an opportunity to utilize it for the growth of the organization.

Education

•course for 2 years on ACK (Information technology)

•English language Course ( al-athary institute)

•Auto Cad license from iranian school .

•Iranian high school of Kuwait h.s.c

Key Qualifications

•International Computer Driving License (ICDL) certificate

•tour Protection online course

•amedus reservation system course

Work Experience

Reservation Sales, than reservation manager gulf tourist Co – for 4 years

Worked as reservation sales . and after one year be reservation manager.

Customer care, Gulf Net - From 2010 to 2012

•Doing new members registration

•General Observation

•Marketing New Offers

Administrative, Tour guide - May 2014 – July 2019

•Preparing Offers For group Tour (turkey – india – iran- bosnia –makkah )

•Call the big tourist company for check best offer for customer

•Preparing Online Tour Education lesson For Our Sales Company

•Write business letters, reports or office memos using word processing programs.

•Take minutes of meeting internally & externally.

•Taking on some of the manager's responsibilities and working more closely with management

Assistant Customer Care (Gulf Net) - September 2012-2014

•Assist the Customer

•Mange the Call Center Employment and keep it under control

•Doing Different educational activities with Employment to develop socially, educationally and emotionally

•Check the mails and important letters from another Network company.

•Find Best solutions for Avoid Mistakes At Work .

•Taking the responsibility of art in different event

Technical Skills

•Hardworking, well organized and highly effective at multi-tasking.

•Microsoft office (Word, Excel, power point &Access).

•Good problem solving skills and highly service oriented.

•Motivated team player and a fast learner.

•Internet in General.

Personal Attribute

Ability to work independently and within a team.

Excellent communication skills.

Working under deep pressure.

Ability to take more than one task at a time.

Problem solver.

Hobbies

•Reading

•Traveling

•Cinema

•Sport

References

Available upon request

Contact this candidate