MARY NDANU KIVINDYO
Date of birth: 05/JAN/1997
Gender: FEMALE (single)
Experience: 04 years
A dedicated customer service agent motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with client and exceed sales quotas, reliable and driven with strong time management and prioritization abilities.
*Customer Service, *Product Knowledge, *Quality Focus, *Market Knowledge, *Documentation Skills, *Listening Skills, *Phone Skills, *Resolving Conflict, *Multitask, *Patience, *Negotiation, *Positive Attitude
WORK EXPERIENCE :
Qatar Gate Hospitality (Doha Qatar) 2017- TILL DATE
Taking customers order
Communicate with customers to resolve complaints or ensure satisfaction.
Collect payments from customers.
Process customer bills or payments
Communicate dining or order details to kitchen personnel.
Prepare checks that itemize and total meal costs.
Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages.
Present menus to customers and answer questions about menu items, making recommendations upon request.
Clean tables or counters after customers have finished dining.
Clean food service areas.
Roll silverware, set up food stations or set up dining areas to prepare for the next Shift or for large parties.
Arrange tables or dining areas.
Inform customers of daily specials.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
TUSKYS NAIROBI KENYA 2015 - 2017
Position: SALES ASSOCIATE
Greet, address and thank customers during the business transaction.
Provide professional and courteous customer service to improve business performance..
Provide assistance to customers in a very pleasant and friendly manner.
Inform customers about product discounts and promotions.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Answer customer inquiries concerning services, products, billing etc.
Maintain broad knowledge of company products and services.
Manage and log all the customer calls and e-mails.
Build long-term relationship with customers for new business development opportunities.
Name: Ngiriambu high school
Year: 2012 - 2015
Certificate obtained: Kenyan certificate of secondary education (k.c.s.e)
Name: kiongwani primary school
Year: 2004 - 2011
Certificate obtained: Kenyan certificate of primary education (k.c.p.e)
*Easy to adapt to new challenges
To be provided on demand