KARL G. GOUVERNEUR
Mequon, WI 53096 firstname.lastname@example.org
CIO/CTO/CDO … Digital Transformation… Agile/Lean…Product Management…Engineering … Insurance … Financial Services… Manufacturing … Telecom…Consumer Packaged Goods … Visionary senior executive with over 30 years of leadership experience driving award-winning excellence in technology for Global 1000 companies. Proven track record of value creation through innovative technology implementations. Relentless change agent able to bridge the technology-business gap to achieve digital transformation and return on investments. Generated over $40M per year in bottom line impact through digital innovation program. In addition, winner of the 2016 prestigious Gartner Eye on Innovation award and named 2017 Hispanic Executive Top Ten Hispanic Leader and 2019 and 2020 Hispanic Technology Executive 100 of the year. Member of senior IT leadership team that – in just 3 years – saved $200+ million and eliminated 800 FTEs through centralization of IT across an $11 billion corporation. Co-founded and led software sales and consulting firm that grew to $80 million, 800+-employee global organization in 2 years later exiting to Microsoft. Head of the company’s digital innovation program and a member of the corporate venture fund investment committee investing and acquiring startups to accelerate company digital journey.
Led Northwestern Mutual to several industry accolades including Digital Edge 50, Computerworld 100, InformationWeek “ones to watch”, and Chairman’s award for best company department 2009
Led company to win the 2004 “CIO 100 Award” given to 100 companies in recognition of technology and business agility enabling the companies to move quickly, adapt intelligently, enter new markets with low risk and create advantage in a fast-changing world.
Senior IT executive at company recognized 2003-2005 and 2008-2016 as
“Top 100 Best Places to Work for IT Employees” by ComputerWorld.
Guided team to achieve IT excellence, winning “DM Review Solution of the Year 2004.” AREAS OF EXPERTISE
IT Governance and Strategy
Portfolio and Risk Management
Financial and Budget Reporting
Engineering and Development
Support and Maintenance
Agile/Lean and DevOps
Leadership and Talent Development
Robotics Process Automation
Security and Compliance
Northwestern Mutual Life Insurance Co. - Milwaukee, WI 2006 - Present World-class financial services company with $29B in revenue and 28,000 employees/advisors. VP, CORPORATE CIO AND HEAD OF DIGITAL INNOVATION
Head of Technology for all employee digital experiences including product management and engineering teams. Scope includes corporate solutions (HR, Finance, Risk, Investments, Compliance and other business areas), digital workplace and digital innovation. Budget of $350M and 1,000 team members. Member of the Diversity and Inclusion and Human Resources corporate committees. Board member Northwestern Mutual Future Ventures and chair of the Cream City Venture Capital fund both corporate VCs focused on strategic VC investing. Promoted through several other roles including CTO and Chief Architect. In addition, lead the regional efforts to elevate the technology profile of southeastern Wisconsin in order to compete for talent.
Created total value of $92M through modern digital product management and engineering delivery across 17 business departments. Met all service level commitments with zero reported breaches and 86% plan predictability. Moved organization to digital delivery model and abolished waterfall methods. Page 2 of 3 Karl G. Gouverneur – IT Executive/Resume
Launched #MKETechHub investing over $240M in the region elevating the profile of Milwaukee as a technology hub and digital destination. Studied tech’s economic impact and launched several initiatives including the Northwestern Mutual Data Science Center and Startup Reverse Pitch.
Transformed IT organization by moving to an enterprise Agile/Lean method across all teams creating
$30M per year in financial capacity as a result of reducing spans and layers, moving to a product funded model, simplifying the talent structure and accelerating delivery from 300+ days to value to under 90 days to value. This included decentralization of IT making technology units get closer to the business.
Member of the 5-person team that lead the acquisition of FinTech startup LearnVest. This was a platform acquisition and this platform was re-written in 9 months and fully deployed to clients and advisors leading to 300% growth in adoption and 9-point increase in Net Promoter Score.
Created $40M in annual value in 2018 ($247M since fund inception 11 years ago) by leading digital innovation which has received global recognition. This includes hackathons, crypto-currency, edge co- creation, public contests, startup demo days, democratization of innovation internally and many more initiatives that led to cost savings, revenue generation and risk mitigation.
Transformed IT Architecture team by leading a program to transform and centralize architects across IT leading to efficiencies of $3M per year. This includes role creation and setting better role clarity for architects. Introduced DevOps at enterprise scale delivering $15M in annual of benefits.
Identified benefits across the business of $32M per year. Using robotics, process transformation and business insights, a series of initiatives have been completed in the past 2 years that have created cost advantages through the streamlining of process, implementing “Straight Thru” models, eSignatures and robots that are focused on client centricity leading to tangible value.
Saved $16M by establishing Vendor Management Office that has created savings of $4M per year. In addition, the VMO has established a vendor management framework that sets the criteria for strategic vendors which was reduced from 11 to 4 vendors.
Led the simplification of technology program, creating $30M of total financial capacity to be re-invested in digital transformation, innovation and strategic initiatives.
Established coalition of corporations in Milwaukee to contribute $2M-$5M to the not-for-profit to elevate the Milwaukee metro area’s digital profile to compete for talent and startups. Safeco Insurance – Seattle, WA 2005 to 2006
National personal and commercial property & casualty insurer with $6 billion annual revenues. 10,000 total employees; 1,000 Safeco IT employees. Acquired by Liberty Mutual. Member of the Technology and Operations Committee.
VICE PRESIDENT, CHIEF TECHNOLOGY OFFICER
Member of Safeco’s IT executive team. Served in CTO role, starting up the architecture and relationship/portfolio management disciplines at Safeco, forming strategic relationships, and outsourcing elements of framework development. Led business/IT alignment and IT strategy.
Delivered over $107 million in annual savings in the Claims process by leading a newly formed Claims transformation program. The program had a 17-month payback period.
Developed virtual workforce strategy which identifies savings of over $25 million per year with a one-year payback. The strategy called for 40% virtual workforce leading to a more collaborative work style with tools and change management to enable Safeco to save costs in real estate, travel, and other expense.
Formed cross functional team to identify over $40 million per year in savings through the deployment of enterprise content management solutions with payback in less than 18 months. CNA FINANCIAL (NYSE: CNA) – Chicago, IL 2001 to 2005 One of the nation’s largest commercial property & casualty insurers with $9 billion annual revenues and serving more than 1 million businesses and professionals globally. 12,000 total employees; 1,300 CNA IT employees. VICE PRESIDENT, SOLUTIONS AND ARCHITECTURE
Member of CNA’s IT executive team. Guided team of 150 senior architects, designers, and developers in establishing next-generation operating platform and design of transformation at CNA. Page 3 of 3 Karl G. Gouverneur – IT Executive/Resume
Spearheaded vision and establishment of business transformation programs for commercial insurance underwriting/actuarial and claims generating $28 million annual cost savings and $400 million in new revenue/premiums.
Increased small commercial insurance revenue by $200 million by creating the policy administration, actuarial and product management e-Business strategy. This led to the solution development, architecture blueprints and eventual deployment of CNA Connect TM.
Decreased IT costs $20 million annually by streamlining number of technologies deployed at CNA from over 2,000 standards to less than 500. Evaluated and selected over 300 technologies to be set as enterprise standards. An additional $13M of savings captured through Vendor Management.
Cut IT costs $13 million annually by reducing production applications from 1,200 to 800 over 3 years through application portfolio rationalization, consolidation, and retirement.
Identified $110 million in business value by developing IT strategy and maintained roadmaps of business/IT initiatives under a 3 year plan.
VANENBURG BUSINESS SYSTEMS, INC. – Rolling Meadows, IL 1997 to 2001
$80 million Enterprise Resource Planning (ERP), e-business software reseller and consulting firm operating in 12 countries with 800+ employees; reputation for enhancing quality, curtailing cycle times, slashing operating costs, and driving higher revenue, particularly in the manufacturing industry. Subsequently acquired by Entegrate in 2001 which was acquired by Avanade in 2005 (A Microsoft/Accenture partnership). FOUNDER AND VICE PRESIDENT, TECHNOLOGY SERVICES
UARCO, INC. – Barrington, IL 1995 to 1997
$700 million document management and business form manufacturer acquired in October 1997 by Standard Register DIRECTOR, TECHNOLOGY ARCHITECTURE
IBM GLOBAL SERVICES, IBM – Chicago, IL 1994 to 1995 Leading manufacturer of computer systems, software, networking systems, storage devices and microelectronics. CONSULTING MANAGER
ERNST & YOUNG CONSULTING, LLP – Chicago, IL 1988 to 1994 Leading global professional service firm.
MANAGER (1991 to 1994) / CONSULTANT (1988 to 1991) EDUCATION
B.S., Business Administration / Computer Science - University of Florida – Gainesville, Florida Executive MBA Leadership Program - CNA Insurance/DePaul University – Chicago, IL Executive Interpersonal Communication - Cornell University Executive Programs – New York Agile/Lean for Executives - Northwestern University – Evanston Fluent in Spanish with experience in diverse multi-cultural environments. Non-Profit Leadership
Board Member – Discover World (STEM Museum), Milwaukee, WI Board Member – Milwaukee School of Engineering, Milwaukee, WI