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Social Media Customer Service

Goodyear, AZ
October 11, 2019

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*** ***** ***** ***.

Goodyear, AZ 85338

Tel: 602-***-**** Cell 602-***-****


Summary: Hands on director with extensive operations leadership skills,and unmatched communication skills. Overseer of daily operations, including core business functions such as customer service, leadership, project management & training. Creator of high-performance teams, cross-training employees and navigator of a goal-focused environment. Continuously improving processes for the best results possible.

Leadership● Transportation Operations● Project Management● Personal Development● Public Relations● Media Training ●Bilingual ●Automotive Experience● Sales● Project Coordination●Fleet and Equipment Management● Negotiator● Content Writer ● Collaborative Teamwork


Krisis Company.● Jan.2018-Present

Director: Leader of multi-faceted Crisis Media management Media, Leadership & Public Relations curriculum and education. Trainer of personnel in seminar form to be better leaders, business professionals, Sales professionals of all levels, Public speakers and teachers. Instructed corporations as large as two-thousand on how to handle media inquiries & representing the interest of a company with media statements & releases. Teacher of one-on-one class of development and leadership.

Key Accomplishments:

Through one-on-one training one podcast company rankings jump into the top ten of podcasts in U.S.

Taught five thousand students in both the U.S & Canada in the years 2018 and 2019


Non-Profit Religious Organization

681 Morrow Road, Forest Park, Georgia 30297

Project Coordinator: Coordinator of business & humanitarian services for both natural and man-made disasters. Innovator of all construction budgeting both for permit and professional services as well as the actual construction budget. Organized all meetings for Design, site preparation for the renovation of an existing building, and building of new buildings. Presided over the real estate team for research and purchase of land to be used in construction.

Key Accomplishments:

Executed from start to finish within one year the renovation of three building simultaneously in three different areas in Georgia. All projects were over three-hundred thousand dollars in scope.

Ensured consistent operations with all construction crews by authorizing standard safety procedures, all three projects were accident-free environments.


IT Consulting Firm

3402 Juniper Court, Rowlett, Texas 75088

Quality Control Analyst: Directed a team of five in reaching target niche audience by means of social media, online engagement and Fidelity Tech brand solutions. Spearheaded a new niche of multi-language translation services for some of our international clients. Web content writer for both online companies: Fidelity Tech & Article Builder.

Key Accomplishments

Forged a three- year contract with Major League Baseball with one of our IT solutions

Increased website viewership by 22% because of the multi-language translation service

WATCHTOWER NEW YORK ● Jan.2008-Sept.2013

Non-Profit Religious Organization

Vehicle Fleet Supervisor - CEO of all automotive purchase negotiations, sales, management & maintenance lifecycles for a fleet of six-hundred both in the state of New York and the contiguous fifty states. Represented the Watchtower organization in all face to face meetings with government and state officials, answering all inquiries on trucking, Risk Management and hauling protocols. Facilitated all dispatch for vehicle repair to be done by twenty member team of automotive technicians. Coordinator of all maintenance fleet repairs for truck, trailer and car fleet also with equipment.

Key Accomplishments

Integrated a vehicle fleet of six-hundred under one system which was running smoothly after only six months

Produced metric to increase trucking, hauling, permitting, in the state of New York for Watchtower.


Robert Morris University –Communications (1993-1994)

Chicago, Illinois

Linguistic Alliance Certification for English/Spanish Interpreting in:

Professional Development; Skills Building, Concept Application

Cultural Competence; Ethics; Medical Industry Basics;

Medical Terminology & Anatomy (2015)

JT Foxx Public Speaking, Coaching & Leadership Certification

Twenty five years of Public Speaking & company representation experience

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