Administrative Assistant Customer Service

Summary

Skills

Experience

Education and Training

KIMBERLY WELCH

************@*****.*** H: 251-***-**** 2137 Woodhillcrest Dr., Mobile, AL 36609 Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Organized

Excellent communication skills

Self-motivated

Organizational skills

08/2018 - 04/2019

Ashland General

Agency Inc.

Mobile, AL

Underwriting Assistant

Photocopied, documented and scanned received documentation and filed it for use by

[underwriters]s.

Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries in a timely manner. Performed data entry functions to track information such as payments, account updates and customer interactions.

11/2017 - 07/2018

Coastal Human

Resource Group Inc.

Mobile, AL

Human Resources Generalist

Developed and enforced company policy and procedures relating to all phases of human resources activity.

Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.

Engaged in data collection, identified organizational needs and development solutions. Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across the organization.

07/2019 - Current

Brett-Robinson

Gulf Shores, AL

Front Desk Agent

Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Issued room keys to guests upon check-in and answered questions regarding proper use. Completed end-of-day reporting and balanced registers to maintain financial accuracy. Dallas, TX Associate of Arts in Merchandising

Wade College

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