Assistant Manager

Susan Rodgers

Office Manager/Team Assistant

Medical Receptionist

***** ** ** ******* *****, Apt 22

Palm Harbor, Florida, 34684

Email ***************@*****.*** - Mobile: 727-***-**** Summary

I am a professional, responsible and hardworking individual, who always strives to achieve the highest standards possible, with excellent communication skills (verbal and written) and ability to relate to a wide range of people, confident, very enthusiastic and competent. A “can do” attitude with a flexible, proactive manner, team player.

Proficiency with MS 365, Lotus Notes, Outlook, Citrix, Quickbooks, Choose & Book, Kerridge, Datacraft hospitality Suite, Cabs, Tabs, Remedy, BIW and Vicinity help desk. Various switchboards, Meridian, Mitel & Avaya soft console, Cisco, Sage Act & Phoenix and Concur, SAP system for raising purchase orders and travel expenses Languages – English (Native) - UK Citizen - German Work History – Various Contracts

Aug 2016 - May 2019 - Volkerfitzpatrick Rail, Ilford, London. Team Assistant

● Document control working with BIW, work permits, document authorization for site contractors, weekly timesheets, printing and updating engineering drawings, H&S inspection documentation, contract agreements.

● Working independently assisting Site Managers and Directors with project drawings, timesheets, and induction documents, other duties when assigned.

● Verbal Inductions of new site employees, issuing PPE’s and health and safety procedures

● Scheduling of formal meetings and site visits. Answering telephone queries

● Booking lorry deliveries for materials using data scope for individual subcontractors

● Liaise directly with the site manager and Project engineers on a daily basis. Extensive diary management

January 2016 – June 2016 – Dornan M&E Group – Crossrail Project- Ilford, Essex Site Secretary – Project Administrator

● Working with a document control system also various administrative duties including payroll for permanent and agency staff, managing purchase orders for invoice payments and staff expenses. Extensive diary management and expenses. Feb 2015 – Dec 2015 – Aukett Swanke Architects, London. Team Assistant

● Extensive use of 4 projects and Newforma. Uploading and printing of drawings and updating site drawings, managing all documents with site contractors, updating document register, RIF’s follow up.

● Working with projects high profile residential projects Issuing permits, PPE’s, managing subcontractors documents for inductions

● Taking minutes, meet and greet clients, scheduling meetings and lunches

● Raising PO’s for site materials, tracking invoices in data spreadsheets. June 2013 – Jan 2015 – National Health Service, London, England Medical Receptionist/Administrator

● Overseeing the day-to-day administrative operations of general practitioners office and other healthcare facilities.

● Planned and supervised all medical services.

● Duties included monitoring budgets and updating health records

● Scheduling of formal meetings for general practitioners visits.

● Answering telephone queries from patients. Scheduling appointments

● Responsible to keep all patient records/files updated and in the highest confidence. organized diary management for General practitioners and nurse practitioners

● Liaise directly with the general practitioners and nurses for patient queries

● Taking minutes in meetings for patients scheduled operations and commissioning

● Photocopying, scanning accepting office medical deliveries

● Responsible for all other duties as assigned

November 2011- April 2013 Travelled to USA – family reasons June 2009 - Aug 2011 Landesbank Baden Wurttemberg (LBBW), London. Receptionist/Administrator

● Receptionist/Administrator, meet and greet clients. Coordinated with caterers for scheduled meetings and video conferences. Booking meeting rooms using outlook. Arranging and managing couriers, taxis, flights, trains and hotel bookings.

● The ordering of IT equipment liaising with maintenance engineers, ordering of stationery and management of stock control, telephone equipment, coordinating with the cleaning team.

● Reimbursement of invoices, issuing security badges, liaising with building maintenance health and safety procedures carried out as necessary fire alarms and security locks Education & Professional Training & Achievements

Certificates for various project management, administration and secretarial courses throughout my career

Volks-Hoch-Schule - German Language School 1995 – 1997 Certificates - Managing Safely, First Aid at work, Health & Safety St John’s Ambulance.

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