Sales Customer Service
Resume:
ROBERT C. FINAMORE
I bring 15 years of experience in Developing IT Strategies and plans for various clients and companies for whom I worked for. Experienced in implementing, troubleshooting, and maintaining complete network infrastructure. Experienced in designing and maintaining multiple core and application servers, utilizing Hyper-V, and VMware. I have Implemented complete network infrastructures across multiple sites, including managed switches, WAN, LAN, and WIFI Access Points that support multiple devices and buildings. Utilize ITSM to manage daily operations and monitoring of network and components. Built, repaired, troubleshoot, and install desktops, laptops, scanners AV, and mobile devices.
Software/Hardware Experience:
Experienced installing, training, and troubleshooting hardware and software including MAC OS Sierra, High Sierra, Mojave and Catalina. Windows software all versions, Windows Server 2003-2019, Linux, android and IOS. Familiar with NAS, and Cloud-based backups. Office 365, Adobe Suite, SalesForce, Microsoft Dynamics, IBM Cognos, SQL, and PowerShell.
Created process and procedures to uphold best practices in an office and offsite environment.
Collaborated with different departments to identify issues and opportunities for improvement.
Owned total IT budget and P&L. I am a patient listener and a clear communicator that builds comfortable rapport with all departments.
PROFESSIONAL EXPERIENCE
Swagelok, Alpharetta, Georgia 2016 – Current
Director of Operations/IT
Implemented a complete IT solution for 2 locations.
Managed all technology and telephony of Multi-Site Customer Service and distribution center.
Designed a complete network Infrastructure., including WI-FI to connect mobile devices, and building equipment.
Managed 75+ Desktops, Servers, via ITSM.
Managed Office 365 for 70 users.
Added cloud security and backup.
Enhanced security with 0% attacks or intrusions.
Managed DevOps projects to increase performance and quality for sales and customer service department.
Full control over IT budget. Cut spending by 30% without affecting quality and productivity.
Implement strict adherence to budget controls including weekly labor tracking and cost tracking.
Created reports in IBM Cognos for all departments.
Directs all components of the supply chain activities including: forecasting, production planning, budget, warehousing, distribution, and inventory.
First Baptist Cumming, Georgia 2012 – 2016
Director of IT
Managed all technology related aspects of a 5 Building Campus.
Reconfigured existing 2008 Server to more scalable solution.
Added Separate DNS Server utilizing Server 2012, as well as a Linux Samba server for file sharing.
Implemented network enhancements that improved system reliability and performance.
Developed Network Infrastructure to effectively communicate with all the Pastors staff and members.
Created and managed the web site.
Security analysis, VPN, SonicWall Firewall, and Regulatory Compliance
Implement 14 IP Based Security Cameras on a DVR host system.
Maintain, and support 30 Plus workstations, including, Windows, OSX, IOS, Linux, and mobile devices
Setup and maintained LAN connectivity and wireless networks.
Planned and built redundancy into existing systems to eliminate downtime due to server failure.
Supported and trained staff on various applications such as Adobe Suite, Church Management System, QuickBooks, and Office 365.
Project manager for new AV experience in the sanctuary, and 5 auditoriums, including video streaming between them.
SA IT Services, Roswell GA 2010 – 2012
Director of Sales and Operations
Service repair of PCs, hand-held devices and gaming console to the rent to own industry and consumers.
Managed help desk, customer service and warehouse.
Increased profits by 20% by marketing services to independent computer/mobile phone shops.
Created marketing plan to increase sales by $45%.
Implemented technician’s workstations, techniques, processes and repair solutions which increased productivity and repair rate by 75%.
Develop overseas relationships with vendors to increase margins by 25%.
Grew sales $60% in 2011 and 40% in 2012.
Troubleshoot and identified problems in service delivery along with opportunities for increased quality and service.
Developed effective processes from the sale to delivery.
Developed, administered and monitored new and existing systems and procedures that drove efficient fulfillment.
Stone Connection, Norcross, GA 2008 – 2010
Sales and Operations Manager
Sold raw materials to the construction industry, calling on builders, contractors, and architects.
Project manager for various projects including IT.
Established relationships directly with C-Suite executives.
Negotiated, and added new vendors to purchase quality products to increase profits by $20%.
Negotiated long term deals with customers to increase sales by $30%.
Directly managed 12 sales representatives.
Monitored employee productivity, pipelines, and set quotas.
Developed a Web Based Live Inventory marketing application that added value to our customers,
as well as freed up time for our sales personnel.
Created, Implement and introduced CRM to all branches, which increased productivity by 35%.
Trinity Tile, Orlando Florida 2005 – 2008
Sales and Operations Manager
Sold flooring materials to the construction industry, calling on builders, contractors, and architects.
Negotiated long term deals with customers to increase sales by $25%.
Created and implemented successful marketing and sales strategies that increase sales by 25%
Oversaw the development and implementation of new product lines from manufacture.
Held monthly meetings to inform, share, new success and ideas.
Worked with IT department to develop tools and better serve the sales and warehouse team.
Implement post follow up sales communications to better ensure customer satisfaction.
RealSkills, Lexington, Kentucky 2002– 2005
Sales and Marketing Manager
Sold on-line IT Certification courses that certified High School Students in various Certifications such as A+, MCSE, Network +, etc.
Public speaking to student body on the effectiveness of the program.
Decision makers included, Technical coordinators, Curriculum Directors, Principals, and Superintendents.
Developed all sales and marketing strategies regionally and nationally.
Created and managed an inside and outside sales team.
Created an independent sales team to fill areas that were not covered by company reps.
SOFTWARE/HARDWARE SKILLS
Database design, SQL, NOSQL, IBM Cognos Report Writer, web design, all Microsoft OS’s, Microsoft Windows Server 2003 -2012, 2016, MAC OS, IOS, Android, Linux, Hyper V, VMware, SAP, System Configuration, Windows PowerShell. Office 365, Adobe suite, CRM software (Microsoft Dynamics, Salesforce, ACT, Zoho). A+ certification, break fix, networking, firewalls, printers, desktop support, and peripherals.
5150 Concord Village Lane
Cumming, GA 30040
******@*******.***
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