Name/Surname: GLEDIS SHEHI
Gose Kavaje Albania
**/**** – 08/2019
Host at a wide range of international restaurants on the Cruise Ship named Mein Schiff Herz.
My area of responsibility within the restaurant Department on board included :
To handle guest enquiries either by telephone or in person on a courteous and efficient manner according to predefined standards.
To report guest complaints or problems to supervisor if no immediate solution can be found and assure follow up with guests.
To accurately manage the table management system to receive the guests, to escort the guests to a table, balancing the costumer flow amount the service section, taking into account requests for a particular table or section, depending on availability and according the etiquettes
To bid farewell to guests upon their departure from the outlet and invite them to come again
Acquires a working knowledge of, outlets facilities of the ship and divers information to respond to guest question in these areas as required
Daily report with all information what happened during the day to the Executive Maître D
Travel Agent at Sais Tours (official representer of Tui AG in Albania) .
Plan and sell transportations, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Meet profit and sales targets
Accountant at Shehi shpk (Financial Studio)
Checking account assignment and posting of current business transactions.
•Processing the transactions of customers.
•Writing tax returns.
•Composing pay slips.
•Capture the long-lived business serving the company Assets.
•Examination of travel expenses.
•Responsibility of payment runs.
•Assistance in the preparation of monthly and annual financial statements.
•Evaluation and interpretation of numbers and their reporting in management.
05/2014 - 10/2015
Virtual agent at Yoummday GmbH in Germany .
I participated in different project of the partner O2.
01/2012 - 02/2014
Various activities at the clothes section performed in the supermarket of Edeka in Potsdamer Chaussee 80, 14129 Berlin, Germany :
going round the aisles taking note of which stock needs replacing
removing goods from the shelves which are past their sell-by date
stacking the shelves and display areas
making sure that stock is rotated — putting goods with the earliest sell-by dates to the front
cleaning the shelves and keeping stock neat and tidy
helping customers with any queries, including showing them where items are
helping out on the checkouts
10/2015 - 12/2016
Various activities in the children clothes shop in Marzahner Promenade 1A, 12679 Berlin, Germany :
Dealing with any queries or complaints
Advising customers on their purchases
Ordering, managing and taking out stock
Helping with promotions
Making sure sales targets are met
EDUCATION AND TRAINING
10 / 2012- 10/2016
Studied Economics at Free University of Berlin
•Focus: Marketing and Management
09 / 2017- 01/2018
Training as an office administrator Shehi GmbH, Financial Studio
•Learnt new organizational and managerial activities that one in all departments needs such as in the wage and Payroll as well as in accounting and Human Resources.
10/2013 - 07/2014
High School Don Bosco TIRANA
KNOWLEDGE AND INTERESTS
IT skills MS Office: very good Hobbies reading and sports (gym)