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Durres, Durres District, Albania
October 11, 2019

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Name/Surname: GLEDIS SHEHI

Birthdate: 16/06/1994


Gose Kavaje Albania




**/**** – 08/2019

Host at a wide range of international restaurants on the Cruise Ship named Mein Schiff Herz.

My area of responsibility within the restaurant Department on board included :

To handle guest enquiries either by telephone or in person on a courteous and efficient manner according to predefined standards.

To report guest complaints or problems to supervisor if no immediate solution can be found and assure follow up with guests.

To accurately manage the table management system to receive the guests, to escort the guests to a table, balancing the costumer flow amount the service section, taking into account requests for a particular table or section, depending on availability and according the etiquettes

To bid farewell to guests upon their departure from the outlet and invite them to come again

Acquires a working knowledge of, outlets facilities of the ship and divers information to respond to guest question in these areas as required

Daily report with all information what happened during the day to the Executive Maître D

08/2018- 01/2019

Travel Agent at Sais Tours (official representer of Tui AG in Albania) .

Responsibilities :

Plan and sell transportations, accommodations, insurance and other travel services

Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

Book transportation, make hotel reservations and collect payment/fees

Use promotional techniques and prepare promotional materials to sell itinerary tour packages

Deal with occurring travel problems, complaints or refunds

Attend travel seminars to remain updated with tourism trends

Enter data into our software and maintain client files

Network with tour operators

Maintain statistical and financial records

Meet profit and sales targets

12/2016- 07/2018

Accountant at Shehi shpk (Financial Studio)

Checking account assignment and posting of current business transactions.

Responsibilities :

•Processing the transactions of customers.

•Writing tax returns.

•Composing pay slips.

•Capture the long-lived business serving the company Assets.

•Examination of travel expenses.

•Responsibility of payment runs.

•Assistance in the preparation of monthly and annual financial statements.

•Evaluation and interpretation of numbers and their reporting in management.

05/2014 - 10/2015

Costumer Service

Virtual agent at Yoummday GmbH in Germany .

I participated in different project of the partner O2.

01/2012 - 02/2014


Various activities at the clothes section performed in the supermarket of Edeka in Potsdamer Chaussee 80, 14129 Berlin, Germany :


going round the aisles taking note of which stock needs replacing

removing goods from the shelves which are past their sell-by date

stacking the shelves and display areas

making sure that stock is rotated — putting goods with the earliest sell-by dates to the front

cleaning the shelves and keeping stock neat and tidy

helping customers with any queries, including showing them where items are

helping out on the checkouts

10/2015 - 12/2016

Orchestra GmbH

Various activities in the children clothes shop in Marzahner Promenade 1A, 12679 Berlin, Germany :

Displaying items

Serving customers

Dealing with any queries or complaints

Advising customers on their purchases

Ordering, managing and taking out stock

Helping with promotions

Overseeing deliveries

Making sure sales targets are met


10 / 2012- 10/2016

Studied Economics at Free University of Berlin

•Focus: Marketing and Management

09 / 2017- 01/2018

Training as an office administrator Shehi GmbH, Financial Studio

•Learnt new organizational and managerial activities that one in all departments needs such as in the wage and Payroll as well as in accounting and Human Resources.

10/2013 - 07/2014

High School Don Bosco TIRANA


Foreign languages







IT skills MS Office: very good Hobbies reading and sports (gym)

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