Neha Paliwal

TCS iON

Contact No.: +91-823*******

E-Mail:adakar@r.postjobfree.com

PROFESSIONAL BACKGROUND

Operational Executive/Team Lead in TCS iON

PROFILE SUMMARY

A competent professional with 7 year of experience in IT Operations as Operations Lead with expertise knowledge in Team Handling, Skill development & Training, People Management, Project Management, Process Optimization, Task assignment, Internetwork Installation, Network Topology, Cabling, etc

SKILL SET

Operating Systems

Windows 2000/XP/win7,win8, win10

MS Office

MS Word, MS Excel, MS PowerPoint

Leadership

Team Handling, People Management, Process Management, Process Optimization, Project Management, Client Interaction, Requirement Gathering

CAREER PROFILE

Organization

Pay-roll

Designation

Duration

TCS

Core Integra Consulting Limited

Operations Lead

July 2015 – Till date

TCS

Core Integra Consulting Limited

Sr. Operations Executive

July 2013 – June 2015

TCS

Genius Consultants

Operations Executive

Oct2012 – July2013

EDUCATION

Degree

Institute / University / Board

Specialization

MCA 2009-2012

Rajasthan Technical University

Computer Science

BCA 2006-2009

CCS University

Computer Science

12th

UP Board

Science – Bio

10th

UP Board

All Subject

PROJECTS UNDERTAKEN

Project

Railway

Role

Team Lead, Center Head

Responsibility

Managing and preparing the online exam centre to make efficient for the Online exam. Also managing a team of 20 members who all involved in exam conduction process. Task assignment and work distribution. Scheduling Training session for Associates for their Knowledge updating. Meeting with Client Representative and make them understand about our process. Handling pre-exam activities and follow checklist for smooth exam conduction. Sensitize team members for project deadline. Handling exam day real time activities.

Project

GATE/JAM (IIT)

Role

Team Lead, Center Head & Work Order Creation SPOC

Responsibility

Managing and preparing the online exam centre to make efficient for the Online exam. Also managing a team of 20 members who all involved in exam conduction process. Task assignment and work distribution. Scheduling Training session for Associates for their Knowledge updating. Meeting with Client Representative and make them understand about our process. Creation of Work order as per the guideline of Organization for whole Jaipur City Vendors. As Centre Head involved in exam day mission critical task and taking real time decision for relation situations.

Project

IIM CAT

Role

City Lead and SPOC

Responsibility

Handling a Team of 50 associates for CAT Exam delivery. Assignment of work and task to team members. Involved in Audit of Each LISP (Local Infra Provider) and approving them according to Organizational norms and requirement. Scheduling Training session for team members to provide better understanding of project. Follow up with team for Pre exam activity. On Exam day, Handling Command Centre activities and updating team member for real time activities.

Project

IBPS (BOI, OBC, SBI, CWE PO-Clerk, Promotional Exams etc)

Role

Project Manager & City Lead

Responsibility

Meeting with Client SPOC and taking requirement for project delivery. According to requirement making project tracker and SRS. Accordingly maintaining a bridge between client and solution team for embedding required specification in candidate exam environment. Preparing EBD for delivery team to make necessary arrangement accordingly. As City lead, Scheduling Training session for team members to provide better understanding of project. Arranging all the required Inventory for project like (Stationary, Jammers, HHMD and Temporary Manpower)

OTHER PROJECTS

DTE (Directorate of Technical Education, Maharashtra)

Symbiosis Entrance Test

JEE Mains

RPSC

Coal India and Kendriya Vidhyalaya Sanghthan etc

STRENGTH

Excellent grasping capability and understanding concept clearly.

Sense of responsibility and smart worker.

Ability to adjust the situation.

Fast learner and always ready for the latest technology exposure.

PERSONAL DETAILS

Current Address : Plot-351-354, Gaytri Nagar- A Triangle Tiara Apartment, Durgapura, Jaipur (Raj) 302018

Permanent Address : 469/ 1 Shree Nagar Bank Colony, Hapur, Ghaziabad (245101)

Current Location : Jaipur, Rajasthan

Language known : Hindi, English

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date: Neha Paliwal

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