Contact No.: +91-823*******
Operational Executive/Team Lead in TCS iON
A competent professional with 7 year of experience in IT Operations as Operations Lead with expertise knowledge in Team Handling, Skill development & Training, People Management, Project Management, Process Optimization, Task assignment, Internetwork Installation, Network Topology, Cabling, etc
Windows 2000/XP/win7,win8, win10
MS Word, MS Excel, MS PowerPoint
Team Handling, People Management, Process Management, Process Optimization, Project Management, Client Interaction, Requirement Gathering
Core Integra Consulting Limited
July 2015 – Till date
Core Integra Consulting Limited
Sr. Operations Executive
July 2013 – June 2015
Oct2012 – July2013
Institute / University / Board
Rajasthan Technical University
Science – Bio
Team Lead, Center Head
Managing and preparing the online exam centre to make efficient for the Online exam. Also managing a team of 20 members who all involved in exam conduction process. Task assignment and work distribution. Scheduling Training session for Associates for their Knowledge updating. Meeting with Client Representative and make them understand about our process. Handling pre-exam activities and follow checklist for smooth exam conduction. Sensitize team members for project deadline. Handling exam day real time activities.
Team Lead, Center Head & Work Order Creation SPOC
Managing and preparing the online exam centre to make efficient for the Online exam. Also managing a team of 20 members who all involved in exam conduction process. Task assignment and work distribution. Scheduling Training session for Associates for their Knowledge updating. Meeting with Client Representative and make them understand about our process. Creation of Work order as per the guideline of Organization for whole Jaipur City Vendors. As Centre Head involved in exam day mission critical task and taking real time decision for relation situations.
City Lead and SPOC
Handling a Team of 50 associates for CAT Exam delivery. Assignment of work and task to team members. Involved in Audit of Each LISP (Local Infra Provider) and approving them according to Organizational norms and requirement. Scheduling Training session for team members to provide better understanding of project. Follow up with team for Pre exam activity. On Exam day, Handling Command Centre activities and updating team member for real time activities.
IBPS (BOI, OBC, SBI, CWE PO-Clerk, Promotional Exams etc)
Project Manager & City Lead
Meeting with Client SPOC and taking requirement for project delivery. According to requirement making project tracker and SRS. Accordingly maintaining a bridge between client and solution team for embedding required specification in candidate exam environment. Preparing EBD for delivery team to make necessary arrangement accordingly. As City lead, Scheduling Training session for team members to provide better understanding of project. Arranging all the required Inventory for project like (Stationary, Jammers, HHMD and Temporary Manpower)
DTE (Directorate of Technical Education, Maharashtra)
Symbiosis Entrance Test
Coal India and Kendriya Vidhyalaya Sanghthan etc
Excellent grasping capability and understanding concept clearly.
Sense of responsibility and smart worker.
Ability to adjust the situation.
Fast learner and always ready for the latest technology exposure.
Current Address : Plot-351-354, Gaytri Nagar- A Triangle Tiara Apartment, Durgapura, Jaipur (Raj) 302018
Permanent Address : 469/ 1 Shree Nagar Bank Colony, Hapur, Ghaziabad (245101)
Current Location : Jaipur, Rajasthan
Language known : Hindi, English
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Date: Neha Paliwal