Neha Paliwal
TCS iON
Contact No.: +91-823*******
E-Mail:*******.*******@*****.***
PROFESSIONAL BACKGROUND
Operational Executive/Team Lead in TCS iON
PROFILE SUMMARY
A competent professional with 7 year of experience in IT Operations as Operations Lead with expertise knowledge in Team Handling, Skill development & Training, People Management, Project Management, Process Optimization, Task assignment, Internetwork Installation, Network Topology, Cabling, etc
SKILL SET
Operating Systems
Windows 2000/XP/win7,win8, win10
MS Office
MS Word, MS Excel, MS PowerPoint
Leadership
Team Handling, People Management, Process Management, Process Optimization, Project Management, Client Interaction, Requirement Gathering
CAREER PROFILE
Organization
Pay-roll
Designation
Duration
TCS
Core Integra Consulting Limited
Operations Lead
July 2015 – Till date
TCS
Core Integra Consulting Limited
Sr. Operations Executive
July 2013 – June 2015
TCS
Genius Consultants
Operations Executive
Oct2012 – July2013
EDUCATION
Degree
Institute / University / Board
Specialization
MCA 2009-2012
Rajasthan Technical University
Computer Science
BCA 2006-2009
CCS University
Computer Science
12th
UP Board
Science – Bio
10th
UP Board
All Subject
PROJECTS UNDERTAKEN
Project
Railway
Role
Team Lead, Center Head
Responsibility
Managing and preparing the online exam centre to make efficient for the Online exam. Also managing a team of 20 members who all involved in exam conduction process. Task assignment and work distribution. Scheduling Training session for Associates for their Knowledge updating. Meeting with Client Representative and make them understand about our process. Handling pre-exam activities and follow checklist for smooth exam conduction. Sensitize team members for project deadline. Handling exam day real time activities.
Project
GATE/JAM (IIT)
Role
Team Lead, Center Head & Work Order Creation SPOC
Responsibility
Managing and preparing the online exam centre to make efficient for the Online exam. Also managing a team of 20 members who all involved in exam conduction process. Task assignment and work distribution. Scheduling Training session for Associates for their Knowledge updating. Meeting with Client Representative and make them understand about our process. Creation of Work order as per the guideline of Organization for whole Jaipur City Vendors. As Centre Head involved in exam day mission critical task and taking real time decision for relation situations.
Project
IIM CAT
Role
City Lead and SPOC
Responsibility
Handling a Team of 50 associates for CAT Exam delivery. Assignment of work and task to team members. Involved in Audit of Each LISP (Local Infra Provider) and approving them according to Organizational norms and requirement. Scheduling Training session for team members to provide better understanding of project. Follow up with team for Pre exam activity. On Exam day, Handling Command Centre activities and updating team member for real time activities.
Project
IBPS (BOI, OBC, SBI, CWE PO-Clerk, Promotional Exams etc)
Role
Project Manager & City Lead
Responsibility
Meeting with Client SPOC and taking requirement for project delivery. According to requirement making project tracker and SRS. Accordingly maintaining a bridge between client and solution team for embedding required specification in candidate exam environment. Preparing EBD for delivery team to make necessary arrangement accordingly. As City lead, Scheduling Training session for team members to provide better understanding of project. Arranging all the required Inventory for project like (Stationary, Jammers, HHMD and Temporary Manpower)
OTHER PROJECTS
DTE (Directorate of Technical Education, Maharashtra)
Symbiosis Entrance Test
JEE Mains
RPSC
Coal India and Kendriya Vidhyalaya Sanghthan etc
STRENGTH
Excellent grasping capability and understanding concept clearly.
Sense of responsibility and smart worker.
Ability to adjust the situation.
Fast learner and always ready for the latest technology exposure.
PERSONAL DETAILS
Current Address : Plot-351-354, Gaytri Nagar- A Triangle Tiara Apartment, Durgapura, Jaipur (Raj) 302018
Permanent Address : 469/ 1 Shree Nagar Bank Colony, Hapur, Ghaziabad (245101)
Current Location : Jaipur, Rajasthan
Language known : Hindi, English
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Date: Neha Paliwal