Jira Service

SATTAR

Mobile:990-***-****

E-Mail:*************@*****.*** mailto:**********@*****.***

Having total 5.0Years of IT industry experience in Atlassian JIRA Administration and Confluence, Crowd, Agile, Service desk Support in IBM.

SKILL SET

Jira Version 6..0.0 to 7.0.0 upgraded

Jira Version 7.0.0 to 7.3.6 Upgraded

Jira Service Desk.

Migration: Windows To LINUX

Database Migration: HSQL to Oracle To SQL Server

AWS Cloud

Atlassian cloud

GIT/GIT HUB

BIT BUCKET

BAMBOO

MAVEN

ANT

FISHEYE & CRUCIBLE

JENKINS

PROFILE SUMMARY

Overall 5.0 years of experience in IT Industry and 4.8years experience in Atlassian Administration and having fine knowledge in Atlassian Products like Jira, Confluence, Crowd, BitBucket, Jira Service Desk and also Git,GitHub,FishEye &Crucible on Windows and Linux environments.

Implemented post function in Advance workflows

Experience providing training to development teams on how to track, plan and analyze using JIRA.

Actively participated in Scrum meetings.

Assisted Scrum team in preparing the Sprint backlog.

Extensively worked in Scrum environment with active involvement in daily meetings.

Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN.

Upgraded Jira from 6.0.7 version to 6.4.4, 6.4.4 to 7.0.0 version, 7.0.0 to 7.3.6 version.

Leading, planning, and managing documentation projects for product releases.

Preparing documentation plan, estimating work, and assigning work to the team.

Expert in developing various test plans and test cases from user stories.

Mentor, coordinator and leadership roles in creation and execution of Software implementation

Extensively worked in Scrum environment with active involvement in daily meetings.

Implemented Jira in AWS –Cloud and Atlassian Cloud environment.

Worked 24/7 shift to provide the coverage.

Installed and tested various plug ins/add-on’s in Jira.

Good Exposure in implementation of Work flows, Screens, Custom Variables, Post functions in Work flows.

Expertise in JIRA Service Desk Tickets.

Hands on experience in customization of SLA s and calendar for projects in JIRA Service Desk.

Created and restricted spaces, templates, layouts for the users and groups in Confluence.

Conducted trainings for teams on team collaboration and effective use of Confluence.

Managed space permissions and global permissions for the users in Confluence.

Organized master and branches pages well in Confluence.

Integrated JIRA with BitBucket.

Integrated JIRA with JENKINS.

Integrated with LDAP/AD/Crowd to maintain the users and groups.

Integrated the Bamboo jobs with APACHE Products like ANT and MAVEN.

Installed the ANT & MAVEN and linked with Bamboo for deployment successfully.

Processed the Release management process and linked the Bamboo with JIRA issues.

Extensively worked with GIT in Creating the repositories.

Good at integrating GIT to Bit-Bucket repositories, Creating the projects and cloning the repositories.

Extensively worked with GIT in Creating the repositories.

Good at integrating GIT to Bit-Bucket repositories, Creating the projects and cloning the repositories.

I have Configured the global tools and its management for CI/CD implementation in Jenkins.

TECHNICAL SKILLS

Administration Tools

JIRA Core, Jira Service Desk, Jira Agile, Confluence, Crowd, Bitbucket, jenkins, Maven, Bamboo Fisheye&Crucible, GIT, GITHUB

Application Servers

Tomcat 8.X.

RDBMS

Oracle 9i/10g, 11i,

Operating System

Windows (All Versions), XP and Linux

Version Control Tools

GIT,GIT-HUB

ORGANISATIONAL EXPERIENCE

Working as a Jira Administrator in IBM(Gurgaon) from June 2016 to till date.

I worked as a Jira Administrator in NESS TECHNOLOGIES(Hyderabad) from March 2015 to 2016.

ACADEMIC DETAILS

B.TECH from JNTU-KAKINADA, 2013 with 63% aggregate

Intermediate from Board of Intermediate Education with 82% aggregate

S.S.C from Board of Secondary Education with 75% aggregate

ORGANISATIONAL PROJECTS

1.Title: Intelligent Data Extraction

Client: APPLIED MATERIALS

Role: Jira Administrator

Duration: March2015 to June 2016

Tools Jira, Jira Service Desk 3.2, Jira Agile 6.4, Confluence,Bitbucket,

GIT

Project Description: The main objective of the IDEA is to extract the data from the Web from various sources and feed the data to the application PlugLeads to run campaigns for business development. IDEA – L is a robot which searches for the details in the profiles of LinkedIn pages. The collected details are validated and are updated to a database. An integrated monitor sends an email to the user when the IDEA application stops and restarts the IDEA if required.

Responsibilities:

Creation of Jira Projects based on user request.

Cloning the Jira Projects

Re-indexing Jira on timely basis

Creating spaces in Confluence

Providing privileges to the users

Creation of new Jira users and Jira groups

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plug-ins and maintaining the licenses

Troubleshooting the problems in Jira

Linking GIT Repositories to Fisheye Projects

Creating and managing filters.

Managing Groups and Role management based on projects.

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of Jira with other applications using plug-ins

Migrating Jira Service Desk project

Taken ownership in checking Plug-in compatibility and UAT pre upgrade of Jira.

Restarting Jira, performance monitoring of Jira instances and checking log and backup files

Managing Users in Crowd Directories.

2. Title Measurement Services

Client: Measurement & Services

Role: Jira Administrator

Duration: July2016 to July2018

Tools Jira, Jira Service Desk 3.2, Jira Agile 6.4, Confluence,Bitbucket,

GIT,ITIL management.

Project description: Measurement Services, Pearson’s web-based test administration system has been specifically developed to meet the stringent delivery and security requirements of high-stakes assessments, yet provides the flexibility to administrator, teacher and student tests in a classroom or practice settings

Responsibilities:

Creation of Jira Projects based on user request.

Cloning the Jira Projects

Re-indexing Jira on timely basis

Creating spaces in Confluence

Providing privileges to the users

Creation of new Jira users and Jira groups

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plug-ins and maintaining the licenses

Troubleshooting the problems in Jira

Linking GIT Repositories to Fisheye Projects

Creating and managing filters.

Managing Groups and Role management based on projects.

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of Jira with other applications using plug-ins

Migrating Jira Service Desk project

Taken ownership in checking Plug-in compatibility and UAT pre upgrade of Jira.

Restarting Jira, performance monitoring of Jira instances and checking log and backup files

Managing Users in Crowd Directories.

3. Title: Renault

Client: Renault

Role: Jira Administrator

Duration: August2018 to September 2019

Environment: Jira, Jira Service Desk 3.2, Jira Agile 6.4, Confluence,

GIT, ITIL management.

Project Description: Renault can clip is obd2 diagnostic interface special for Renault vehicles. Renault can clip works with Renault clip software, Renault can clip software keep updating.

Responsibilities:

Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.

JIRA project management.

Managing Groups and Role management

Customized JIRA Configurations based on project level requirements

Perform Jira Re-indexing and Integrity Checker

Creating Spaces, providing Confluence user access and roles

Creating GIT repository and providing user access and roles

Authoring test cases and executing them and creating the defects accordingly as per Test management Process, project creation and User management.

Configuring Bamboo build and Deployment Plans

Managing Users and Groups permissions

Running the Bamboo build plans

Preparing Documents

Providing Project level and plan based permissions

Restart the tomcat server through bamboo plan

Operations support and application troubleshooting

Responsible for deployment of code and releases.

PERSONAL DETAILS

Date Of Birth : 28thDecember 1991

Nationality : Indian

Languages Known : English, Telugu and Hindi.

DECLARATION

I declared that all the above information is correct to the best of my knowledge.

SATTAR

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