NY, NY 10029 firstname.lastname@example.org
Dedicated technical support specialist recognized as a resource for providing solutions including data management, networking, software/hardware selection and installation, system troubleshooting, maintenance of VoIP systems, and support. Skilled at assessing client needs, recommending strategies that enhance efficiency, implementing cutting-edge technology solutions and training/supporting end users.
Windows 7, Windows 10, Windows Server 2008/2012, Exchange 2003/2007
MS Office Suites 2007/2010/2013, Symantec Ghost 7.5/12.0, 10.5, Landesk 8.5, Xenapps 6.5, Centricity Physician Office 12.2, Cisco Call Manager 7.X, Shore Tel, VMWARE VSphere 5.5, Hyper-V
Dell (PC’s and Servers), HP (Printers, PC’s and Servers), IBM/Lenovo (PC’s and Laptops), Cisco Switches and Routers, Barracuda Spam and Web Filter
Anti Virus Software:
Symantec End Point 14.0, McAfee Corporate Edition 8.5, AVG 9.0
COBOL 1&2, Visual Basic 6.0, Data Base 4 and Assembler
Settlement Health & Medical Services, Inc. New York, NY 10029
System administration; including backup, security management, user account management.
Support VM server’s environment (VMware, Hyper-v and Citrix), network devices, and desktop hardware/software and ensure daily back-ups of all data.
Took lead in project plan redesign of VOIP and wireless network with 3rd party vender.
Plan, implement, and support the network and computing infrastructure plan.
Coordinate small to medium size projects according to agreed upon budgets and schedules.
Roll out hardware and software to ensure optimal deployment of resources.
Super User; required to attend trainings and workshops to refresh and improve technical knowledge of the Electronic Medical Records.
Responsible for the periodic installations of updates and service packs to the Electronic Medical Records database system and servers.
Handle issues as it relates to inbound and outbound faxing of reports and prescriptions via Biscom and Kryptiq applications.
Test and install new technology required for efficient use of the Electronic Medical Records.
Report technical issues to GE and work with technicians to troubleshoot and resolve.
Managing all desktops, laptops and all wireless devices.
Effectively managing the operations of VoIP communication services for three sites including all actives related to Shore Tel phone system/Cisco Call manager.
Troubleshooting with vendor to resolve Shore Tel related issues.
Responsible for all IT purchasing as well as asset tagging company computer equipment.
Sotheby’s International Realty New York, NY 10065
Primary support analyst for New York, London, Palm Beach & Connecticut corporate offices.
Provided leadership and assistance with network deployment projects, maintenance, upgrade and network monitoring.
Physically installed, configured and upgraded servers and desktops, system hardware, peripheral equipment, printers, and appropriately wired and cabled all computing hardware.
Networked components at various remote sites.
Ensured all equipment were properly tagged and logged in for inventory control spreadsheets.
Certified that network backups are completed and were reliable.
Experienced with remote access solutions such as of Blackberry’s (BES), Good link hand held devices and VPN.
Familiarity and hands on experience with Active Directory 2003.
Experienced using Help Desk call tracking/ticketing software.
Coldwell Banker Hunt Kennedy New York, NY 10020
Diagnosed and resolved network issues and software/hardware problems.
Performed AD related functions such as created, disable and managed user accounts.
Managed local network and external network connections.
Installed/maintained/repaired network printers.
Assisted in the strategic development for delivering cutting edge IT services to a wide range of users.
Managed backups and restores of systems.
Category 5 cabling, jacking, tone and testing
Configured and deployed PDA’s, Blackberry, Treo and other hand held devices.
Installed and configured voice over IP phones (Cisco 7960).
Ticketech, Inc. Long Island City, NY 11120
Field Technician/System Instructor
Provided ongoing technical support for a major parking company specializing in LAN, TCP/IP and Internet connections.
Trained individuals in system operations, as well as collections and customer service
Provided a wide range of services to client base ranging from hardware devices, networking, system maintenance/installation and custom computer builds.
Helped support database and fielded customer inquiries.
Bellmarc Brokerage New York, NY 10019
Computer Support Specialist
Installed Windows NT 4.0/2000 and Novell Network servers.
Provided hardware and software support for over 300 users.
Installed hubs, patch panels, network cat5 cabling systems and other peripheral devices.
Upgraded personal computers, including installation and support of software packages that were company specific.
Maintained user equipment to determine service and supply needs.
G.T. Solutions, Inc. New York, NY
Certification course for A+/Network+/MCSE/CCNA
MCSC Certified (Active Directory and Network Infrastructure) 2008/2012
La Guardia Community College Queens, NY 1996
Associate degree awarded
Major: Computer Programming and Information Systems