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Manager Project

Fremont, CA
October 14, 2019

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Hetal Gujarati Fremont, CA


QA Manager / QA Lead

Experienced results oriented Quality Assurance Manager with exceptional verbal and written communication skills, excellent attention to detail. While maintaining large scope project focus, remain a creative problem solver, and a team player with proven successes.

Summary of Experience

Over 11+ years of IT and Software Development Life cycle experience

8+ years of experience with Continuous Integration and Test Case Management tools

Business focused to ensure needs are articulated, communicated, and IT solutions delivered

Excellent technical and nontechnical communication skills

Experience managing both onshore and offshore teams

Experience in tracking dependencies across cross functional teams

Proficient in JIRA for Scrum project management and defect tracking

Proven track record of delivering quality deliverables on time

Passionate about talent management and bringing best out of team

Experience in successfully delivering CI / CD platforms and QA Automation projects

Experience with implementing on a Salesforce Lightning component thru Agile

Exceptionally strong strategic leadership, coupled with successful operational and people management capabilities, combining superior collaboration and communication skills with internal and external teams.

Well-versed in effectively directing the efforts of teams of technical professionals aligned towards common project goals; leverages strong architectural knowledge, technical skills and leadership to administer multiple projects to surpass all corporate performance metrics and expectations.

Proven track record of delivering highly complex platforms, with experience that spans all phases of product development, from product definition, to development, testing, and production

Professional Experience

Publics Sapient

Client: County of San Mateo San Francisco / San Mateo / Redwood City

QA Manager (Feb 2019 - Present

QA Manager for the “Assessor Property Assessment System” with County of San Mateo

Managed Digital transformation for County of San Mateo on Assessor Property Assessment project

Managed delivery of the project from planning phase to production implementation.

Conducted interviews with key stakeholders to gather requirements for current state of legacy system / reporting

Project Automated business processes using Salesforce CRM

Facilitated the sessions for creating Epic stories, backlog grooming, sprint planning & Daily standup meetings

Created Project management deliverables including System Development plan, Jira Project management, Jira Defect Management, User experiences documents, Release plan on Confluence

Helped to align future state solution with enterprise architecture recommendations

Created and maintained both a Report Inventory as well as an Analytics Inventory to document user requirements and report dispositions, including implementation estimates

Created PowerPoint Presentations to illustrate summaries of requirements gathered, major themes, rationale for report dispositions and Poc’s for future state recommendations

Worked on Salesforce CRM requirements & implementation with business

Worked on Salesforce lighting web components

Created Jira Structure & flow for the project

Created High level QA plan, Master testing strategy & also Test plan

Managed QA efforts and QA team

Help build QA team

Help facilitate Test Planning, defining test process

Defined test automation strategy

Daily and weekly test progress report to key stake holders

Facilitate bug triage meetings. Worked with QA, Developers and product owner to prioritize bugs and fixes

Created Jira Adaptavist (ATM) for Test management structure, flow & setup of it.

Worked on the Data migration and impact analysis for Importing data to Salesforce from legacy

Followed Agile methodology

ByteSun India

IT Manager – QA Automation and Devops (June 2016 - April 2018)

ByteSun is a leader in providing next generation of IT consulting, digital services and business process services. We help client create future with our talented team and innovative processes. With our technical expertise and business intelligence, we catalyze change and deliver results to our clients.

Manage day to day operational aspects of multiple projects

Develop project roadmaps and delivery plans

Work with engineers to define project success criteria and objectives

Communicate across teams about team progress & needs

Track and report on project progress, proactively drive corrective action as needed

Build trusted relationships with team members and all relevant stakeholders

Create and organize all project documentation

Hiring and mentoring Engineers

Key Projects

Mobile Banking App Test

Project Developed test strategy, test plans, test cases, manual testing, automated testing of mobile banking app

API Test Automation

Project involved automation of 15+ RESTful API’s using ReadyAPI. Evaluating the API’s requirement, evaluation of manual test cases, automating test cases, working with DevOps to integrate test tool and test cases in to DevOps CI / CD platform.

Tools Implementation

Implementation of CI / CD tools including Jenkins, Jira, Confluence

Blue Shield of California El Dorado Hills / San Francisco, CA

QA Automation Lead - Enterprise Projects (Sep 2009 – May 2016)

Blue Shield of California, an independent member of the Blue Shield Association, is a nonprofit health plan dedicated to providing Californians with access to high-quality health care at an affordable price.


Lead technical specification portion of product documentation, and coordinate Design Review process

Maintain intimate knowledge of systems, and identify unnecessary complexity or unmet dependencies

Turn requirements and product specs into implementation roadmaps, including identifying cross-team dependencies and balancing new projects with tech debt or other proactive initiatives

Work with Engineering Managers to calculate capacity and estimate effort for upcoming plans

Collaborate with Product Manager-Technical/Engineering Managers to prioritize projects based on constraints (e.g. Eng. capacity, fixes required to meet existing SLAs)

Drive the formulation of objectives and key results for sub teams on quarterly basis

Maintain company level planning


Run relevant sprint meetings (planning, retro, etc.) alongside Engineering Managers and Technical Leads

Shield teams from outside distractions and interferences to ensure the correct use of scrum process

Attend relevant customer/other meetings to monitor progress, answer questions, and clarify details

Escalate and coordinate with dependent teams to unblock work

Maintain JIRA/Structure for team, including ensuring tickets are updated and tracked to resolution

Document weekly status updates on progress towards deliverables, including identifying lagging work and monitoring project health

Update company planning schedule as needed

Monitor and flag ongoing risks, and address mitigation (where applicable)


Ensure projects have appropriate tests and have been vetted for bugs prior to release

Coordinate with Product Manager-Technical and Engineering Managers to ensure acceptance criteria have been met, and that projects/milestones are completed and delivered on schedule

Validate non-functional requirements have been met, such as latency, performance, scalability, and cost

Communicate schedule and progress to larger company program

Key Projects

ICD-10 – Automation Lead

Responsible for managing QA Automation Testing for the ICD-9 to ICD-10 upgrade across systems within BSC and its partners up and down-stream. One of the largest programs to hit the healthcare industry.

Membership and Plan Migration

IT Project Manager & Automation Lead Tester for membership enrollment for moving 2 million members from legacy to new system.

Shield Advance IT

Work with the business team and understand the client requirements. Help create and review the Business Requirements Document with the client and the IT Team. Coordinate with various teams for a common understanding on the deliverable and identify a Plan of Action. Worked out budget requirements on the project and accordingly assign resources. Proactively set up meetings to resolve emerging issues, both from the Business, Development team and testing team. Managed Jira Tickets and initiated Triage meetings to get all the defects to a closure. Arrange additional resources if a change arise from the business side on the initial requirement realized

IT Automation Production manager

Worked with Business first hand during Production build deployments & improving future build deployments with defined process. Also, lead few projects with Business on finding & fixing errors thru Facets front end & Back ends.

Team building

Work with onshore & offshore vendors on gathering requirements & delivery

Actively involved in Development and QA process improvement activities - process flow, problem resolution and bug tracking in JIRA

Established and maintained relationships with clients to ensure quality service and satisfaction

Tracked dependencies across cross functional teams

Served as the architect of a strategic roadmap designed to provide guidance for the delivery.

Assisted in weekly payroll, accounts payable and outside vendor collaboration

Worked with key stakeholders & Managed tools & Automation teams together, both onshore & offshore teams

Tools managed: Jenkins, UFT, Jira, ALM, virtual Servers,

Delegated tasks to employees on a daily basis to achieve scheduled and emergency-response goals as established by the upper management

Automation projects Environments: Facets, SQL, web services, Web portals, McKesson Provider Manager, Tidal Batch

Developed operations budget for automation & tools department on annual basis and provided training to subordinates.

Evaluated project schedule and ensured achievement of all organization objectives.

Ensured compliance to all automation-engineering standards and maintained optimal quality of products.

Analyzed industry trends for automation & tools and incorporated it in production activities.

Scheduled projects as per budget and ensured compliance to corporate guidelines.

Monitored project life cycle and performed regular test on production activities to maintain quality.

Technical Project Manager -Performance and Automation Engineering

Provided Technical project management on QA automation and Performance testing projects

Key Accomplishments

Work cross-functionally with Engineering Managers, Technical Program Managers and Product Managers to for resource planning and project timelines

Helped set the test strategy and roadmap for test automation tool sets and frameworks

Oversee automation tools selections and implementation

Organize and lead the agile process for teams within Quality Engineering.

Own a backlog of tasks and drive them to completion while balancing resource allocations.

Hold others to be accountable for their deliverables.

Ensure end-to-end traceability across requirements, development tasks and test plans/cases.

Work directly with engineering teams to identify dependencies and ensure alignment between the content and timing of team deliverables.

Measure and report team performance metrics: velocity, burn downs, defect counts, etc.

Build reports/dashboards to share team status internally and to upper management.

Identify gaps in communication and opportunities for process improvements.

Lead all associated agile meetings: planning, stand-ups, reviews and retrospectives.

Build trusted relationships with team members and all relevant stakeholders

Create and organize all project documentation

OSHPD (Office of Statewide Health Planning and Development), Sacramento, CA

QA Automation Engineer (Sep 2008 – Feb 2009)

Effectively managed multiple projects designed to empower store systems to support enhanced online logbook redesign project.

Key Projects

Logbook Redesign Project – It was a Commercial-Off-the-Shelf (COTS) software solution to meet the Facilities Development Management needs of the Logbook Redesign Project for the California Office of Statewide Health Planning and Development (OSHPD).

The project resulted in the implementation of a comprehensive project-tracking environment to track hospital construction projects and their related information. Project also included configuration of the COTS and training for staff and external users.

DMV (California Department of Motor Vehicles) Sacramento, CA

QA Automation Engineer (SOA Specialist) (May 2007 – Aug 2009)

Met the challenge of leading the deployment of Disaster Recovery and Business Continuity solutions across multiple business units of this multibillion dollar provider of State

Key Projects

SOA Redesign Project – Planned, implemented, Tested, & Trained DMV staff on all of their web online applications (Online Change of Address, Notice of Transfer and Release of Liability, Order Special Interest and Personalized Plates, Schedule Appointment(s) online, Online Vehicle Registration Renewal, Vehicle Registration Fee Calculator, Online Driver License Renewal, Simple Refunds, Occupational License Status Information).

Created SOA web Services smoke test, regression scripts using SoapUI Pro & Load testing using LoadRunner

Work Authorization

US Citizen


BS in Computer Science – California State University of Sacramento

Professional Scrum Master certification (PSM I)


IT Manager, QA Manager, Devops Manager, Performance Testing Manager, SoapUI, Selenium, Jenkins, Agile, Sprints, Jira, HP Loadrunner, HP Quality Management, jmeter, Confluence

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