Hetal Gujarati Fremont, CA firstname.lastname@example.org
QA Manager / QA Lead
Experienced results oriented Quality Assurance Manager with exceptional verbal and written communication skills, excellent attention to detail. While maintaining large scope project focus, remain a creative problem solver, and a team player with proven successes.
Summary of Experience
Over 11+ years of IT and Software Development Life cycle experience
8+ years of experience with Continuous Integration and Test Case Management tools
Business focused to ensure needs are articulated, communicated, and IT solutions delivered
Excellent technical and nontechnical communication skills
Experience managing both onshore and offshore teams
Experience in tracking dependencies across cross functional teams
Proficient in JIRA for Scrum project management and defect tracking
Proven track record of delivering quality deliverables on time
Passionate about talent management and bringing best out of team
Experience in successfully delivering CI / CD platforms and QA Automation projects
Experience with implementing on a Salesforce Lightning component thru Agile
Exceptionally strong strategic leadership, coupled with successful operational and people management capabilities, combining superior collaboration and communication skills with internal and external teams.
Well-versed in effectively directing the efforts of teams of technical professionals aligned towards common project goals; leverages strong architectural knowledge, technical skills and leadership to administer multiple projects to surpass all corporate performance metrics and expectations.
Proven track record of delivering highly complex platforms, with experience that spans all phases of product development, from product definition, to development, testing, and production
Client: County of San Mateo San Francisco / San Mateo / Redwood City
QA Manager (Feb 2019 - Present
QA Manager for the “Assessor Property Assessment System” with County of San Mateo
Managed Digital transformation for County of San Mateo on Assessor Property Assessment project
Managed delivery of the project from planning phase to production implementation.
Conducted interviews with key stakeholders to gather requirements for current state of legacy system / reporting
Project Automated business processes using Salesforce CRM
Facilitated the sessions for creating Epic stories, backlog grooming, sprint planning & Daily standup meetings
Created Project management deliverables including System Development plan, Jira Project management, Jira Defect Management, User experiences documents, Release plan on Confluence
Helped to align future state solution with enterprise architecture recommendations
Created and maintained both a Report Inventory as well as an Analytics Inventory to document user requirements and report dispositions, including implementation estimates
Created PowerPoint Presentations to illustrate summaries of requirements gathered, major themes, rationale for report dispositions and Poc’s for future state recommendations
Worked on Salesforce CRM requirements & implementation with business
Worked on Salesforce lighting web components
Created Jira Structure & flow for the project
Created High level QA plan, Master testing strategy & also Test plan
Managed QA efforts and QA team
Help build QA team
Help facilitate Test Planning, defining test process
Defined test automation strategy
Daily and weekly test progress report to key stake holders
Facilitate bug triage meetings. Worked with QA, Developers and product owner to prioritize bugs and fixes
Created Jira Adaptavist (ATM) for Test management structure, flow & setup of it.
Worked on the Data migration and impact analysis for Importing data to Salesforce from legacy
Followed Agile methodology
IT Manager – QA Automation and Devops (June 2016 - April 2018)
ByteSun is a leader in providing next generation of IT consulting, digital services and business process services. We help client create future with our talented team and innovative processes. With our technical expertise and business intelligence, we catalyze change and deliver results to our clients.
Manage day to day operational aspects of multiple projects
Develop project roadmaps and delivery plans
Work with engineers to define project success criteria and objectives
Communicate across teams about team progress & needs
Track and report on project progress, proactively drive corrective action as needed
Build trusted relationships with team members and all relevant stakeholders
Create and organize all project documentation
Hiring and mentoring Engineers
Mobile Banking App Test
Project Developed test strategy, test plans, test cases, manual testing, automated testing of mobile banking app
API Test Automation
Project involved automation of 15+ RESTful API’s using ReadyAPI. Evaluating the API’s requirement, evaluation of manual test cases, automating test cases, working with DevOps to integrate test tool and test cases in to DevOps CI / CD platform.
Implementation of CI / CD tools including Jenkins, Jira, Confluence
Blue Shield of California El Dorado Hills / San Francisco, CA
QA Automation Lead - Enterprise Projects (Sep 2009 – May 2016)
Blue Shield of California, an independent member of the Blue Shield Association, is a nonprofit health plan dedicated to providing Californians with access to high-quality health care at an affordable price.
Lead technical specification portion of product documentation, and coordinate Design Review process
Maintain intimate knowledge of systems, and identify unnecessary complexity or unmet dependencies
Turn requirements and product specs into implementation roadmaps, including identifying cross-team dependencies and balancing new projects with tech debt or other proactive initiatives
Work with Engineering Managers to calculate capacity and estimate effort for upcoming plans
Collaborate with Product Manager-Technical/Engineering Managers to prioritize projects based on constraints (e.g. Eng. capacity, fixes required to meet existing SLAs)
Drive the formulation of objectives and key results for sub teams on quarterly basis
Maintain company level planning
Run relevant sprint meetings (planning, retro, etc.) alongside Engineering Managers and Technical Leads
Shield teams from outside distractions and interferences to ensure the correct use of scrum process
Attend relevant customer/other meetings to monitor progress, answer questions, and clarify details
Escalate and coordinate with dependent teams to unblock work
Maintain JIRA/Structure for team, including ensuring tickets are updated and tracked to resolution
Document weekly status updates on progress towards deliverables, including identifying lagging work and monitoring project health
Update company planning schedule as needed
Monitor and flag ongoing risks, and address mitigation (where applicable)
Ensure projects have appropriate tests and have been vetted for bugs prior to release
Coordinate with Product Manager-Technical and Engineering Managers to ensure acceptance criteria have been met, and that projects/milestones are completed and delivered on schedule
Validate non-functional requirements have been met, such as latency, performance, scalability, and cost
Communicate schedule and progress to larger company program
ICD-10 – Automation Lead
Responsible for managing QA Automation Testing for the ICD-9 to ICD-10 upgrade across systems within BSC and its partners up and down-stream. One of the largest programs to hit the healthcare industry.
Membership and Plan Migration
IT Project Manager & Automation Lead Tester for membership enrollment for moving 2 million members from legacy to new system.
Shield Advance IT
Work with the business team and understand the client requirements. Help create and review the Business Requirements Document with the client and the IT Team. Coordinate with various teams for a common understanding on the deliverable and identify a Plan of Action. Worked out budget requirements on the project and accordingly assign resources. Proactively set up meetings to resolve emerging issues, both from the Business, Development team and testing team. Managed Jira Tickets and initiated Triage meetings to get all the defects to a closure. Arrange additional resources if a change arise from the business side on the initial requirement realized
IT Automation Production manager
Worked with Business first hand during Production build deployments & improving future build deployments with defined process. Also, lead few projects with Business on finding & fixing errors thru Facets front end & Back ends.
Work with onshore & offshore vendors on gathering requirements & delivery
Actively involved in Development and QA process improvement activities - process flow, problem resolution and bug tracking in JIRA
Established and maintained relationships with clients to ensure quality service and satisfaction
Tracked dependencies across cross functional teams
Served as the architect of a strategic roadmap designed to provide guidance for the delivery.
Assisted in weekly payroll, accounts payable and outside vendor collaboration
Worked with key stakeholders & Managed tools & Automation teams together, both onshore & offshore teams
Tools managed: Jenkins, UFT, Jira, ALM, virtual Servers,
Delegated tasks to employees on a daily basis to achieve scheduled and emergency-response goals as established by the upper management
Automation projects Environments: Facets, SQL, web services, Web portals, McKesson Provider Manager, Tidal Batch
Developed operations budget for automation & tools department on annual basis and provided training to subordinates.
Evaluated project schedule and ensured achievement of all organization objectives.
Ensured compliance to all automation-engineering standards and maintained optimal quality of products.
Analyzed industry trends for automation & tools and incorporated it in production activities.
Scheduled projects as per budget and ensured compliance to corporate guidelines.
Monitored project life cycle and performed regular test on production activities to maintain quality.
Technical Project Manager -Performance and Automation Engineering
Provided Technical project management on QA automation and Performance testing projects
Work cross-functionally with Engineering Managers, Technical Program Managers and Product Managers to for resource planning and project timelines
Helped set the test strategy and roadmap for test automation tool sets and frameworks
Oversee automation tools selections and implementation
Organize and lead the agile process for teams within Quality Engineering.
Own a backlog of tasks and drive them to completion while balancing resource allocations.
Hold others to be accountable for their deliverables.
Ensure end-to-end traceability across requirements, development tasks and test plans/cases.
Work directly with engineering teams to identify dependencies and ensure alignment between the content and timing of team deliverables.
Measure and report team performance metrics: velocity, burn downs, defect counts, etc.
Build reports/dashboards to share team status internally and to upper management.
Identify gaps in communication and opportunities for process improvements.
Lead all associated agile meetings: planning, stand-ups, reviews and retrospectives.
Build trusted relationships with team members and all relevant stakeholders
Create and organize all project documentation
OSHPD (Office of Statewide Health Planning and Development), Sacramento, CA
QA Automation Engineer (Sep 2008 – Feb 2009)
Effectively managed multiple projects designed to empower store systems to support enhanced online logbook redesign project.
Logbook Redesign Project – It was a Commercial-Off-the-Shelf (COTS) software solution to meet the Facilities Development Management needs of the Logbook Redesign Project for the California Office of Statewide Health Planning and Development (OSHPD).
The project resulted in the implementation of a comprehensive project-tracking environment to track hospital construction projects and their related information. Project also included configuration of the COTS and training for staff and external users.
DMV (California Department of Motor Vehicles) Sacramento, CA
QA Automation Engineer (SOA Specialist) (May 2007 – Aug 2009)
Met the challenge of leading the deployment of Disaster Recovery and Business Continuity solutions across multiple business units of this multibillion dollar provider of State
SOA Redesign Project – Planned, implemented, Tested, & Trained DMV staff on all of their web online applications (Online Change of Address, Notice of Transfer and Release of Liability, Order Special Interest and Personalized Plates, Schedule Appointment(s) online, Online Vehicle Registration Renewal, Vehicle Registration Fee Calculator, Online Driver License Renewal, Simple Refunds, Occupational License Status Information).
Created SOA web Services smoke test, regression scripts using SoapUI Pro & Load testing using LoadRunner
BS in Computer Science – California State University of Sacramento
Professional Scrum Master certification (PSM I)
IT Manager, QA Manager, Devops Manager, Performance Testing Manager, SoapUI, Selenium, Jenkins, Agile, Sprints, Jira, HP Loadrunner, HP Quality Management, jmeter, Confluence