Office Assistant Engineer

Name: Michael Jamias Abad

Applicant for:

Address: #* **** ******, ******* *******, Barangay BF

Homes, Sucat, Paranaque, Metro Manila,

Philippines

Mobile Number: +639*********

Email Address: ************@*****.***

Date of Application:

I: PROFESSIONAL EXPERIENCE

A. EMPLOYMENT HISTORY

vOffice Philippines Incorporated

Office Assistant / Technical Support

Level 10-1 One Global Place, 5th Avenue &

25th Street, Bonifacio Global City, Taguig

July 08, 2019 to Present

Diwa Learning Systems Incorporated

E-Learning Aftersales Specialist

4th Floor, SEDCCO 1 Building, 120 Thailand (formerly RADA) corner

Legazpi Street, Legaspi Village, Makati City

October 22, 2018 to April 19, 2019

Franchise 8 Incorporated / Circle K Philippines

Network & Technical Support Specialist

18th Floor, Unit 1801, One World Place, 32nd Street,

Bonifacio Global City, Fort Bonifacio, Taguig City

July 11, 2016 to April 10, 2017

Al Mantig Group / Emaxit International Incorporated

Network Technician

Al-Rawdah, Riyadh, Kingdom of Saudi Arabia

January 15, 2013 to May 19, 2015

Maersk Global Service Centre (Philippines) Limited

Operations Associate

29th Floor, Wynsum Corporate Plaza, Emerald Avenue, Ortigas Center, Pasig City

November 23, 2009 to May 20, 2010

Cordia Communications Corporation

Technical Assistant

3rd Floor Filipino Building, 135 Dela Rosa Street corner Legazpi Street, Legaspi Village, Makati City

April 16, 2009 to November 15, 2009

Ultimas Soluciones Incorporated

System Engineer

#80 F. Asistio Street, Grace Park, Caloocan City

May 3, 2007 to November 10, 2007

iPLUS Intelligent Network Incorporated

Call Center Agent

12th Floor, L.V. Locsin Building, Ayala Avenue corner Makati Avenue, Makati City

January 30, 2006 to April 30, 2007

B. Duties and Responsibilities:

Office Assistant / Technical Support

Assist Virtual Office Client / Service Office Client & VWork Client regarding Facilities Booking-Schedule Date, Car Waver Request, vOffice Client Gate Pass

Provide vOffice Clients mail handling services (Stamp the Documents / Mails / Parcels)

Assist Client on LED TV, Projector, Desktop and Notebook concerns (Display, Wi-Fi Connectivity, Hardware Troubleshooting, Application Installation)

Perform vOffice Opening & Closing Checklist (Endorsement, Maintenance, Report on Defective Office Units – Pedestals, Tables, Office Chairs, Air Conditions, Fluorescent Light Bulbs, Halogen Light Bulbs)

Pick-Up or Pull-Out / Deliver Office Materials (Newspaper, Acknowledgement Receipt Booklet, Official Receipt Booklet, Office Supplies – Branch to Branch)

E-Learning Aftersales Specialist

Shipping / Receiving of IT hardwares & network peripherals (GENYO iXL Server, Ubiquiti Edge Router Lite 3, Ubiquiti UniFi Access Points, HPE 8/16/24 Switches, Belden CAT6 UTP Cables, YoPad Tablets 7” & 10”,

Monitor YoPad Units (Working / Repaired / Defective) in YSS System

Escalate the warranty status of hardware to supplier (Quotations & Replacements)

Perform basic troubleshooting thru phone, chat and email

Conduct follow-up status of reported hardware concerns

Network & Technical Support Specialist

Perform technical support in head office employees and store branches (On Site)

Troubleshoot and conduct ping test on network connection issue (Network Printer Connection Issue, Telrad IP Phone Issues, Administration Access, Hardware Upgrades, Software Installation)

Documentation of IT related issue encountered inhead office and operations

Delivery, setup, installation & configuration of Posiflex POS Machines in new store branches

Receiving of IT related equipments (POS Machines, Laptop, Desktop, Router, Switches, Etc.)

Partner provider assistance on other technicians \ support (PLDT Internet Connection Technicians, Network Cable Contractors, Electricians)

Continuous support on store branches that already under business operations

Network Technician

Install IDtech RAU/RCP/LAU, Sagem Morpho fingerprint reader

Troubleshoot RAU/RCP, fingerprint readers

Configuration of GeoVision NVR IP Cameras

Cable tagging for clients stores

Operating System installation

Deliver IT devices to the customers

Operations Associate

Handle barge hongkong account operations

Document vessel code and voyage through systems (APM Mail, RKEM,

RAMIS – MARVEL, MCS and GLEO 3)

Encode the process task in job book

Encode the task done to production sheet (Declaration, COV/COD, Update)

Answering adhoc APM mail request

Technical Assistant

Provide technical support service through voice (Inquiries, installation and

troubleshooting) on VoIP Hardware.

Provision new customer account on VTAMS.

Escalate serious and complicated technical problem on technical level 3.

Test and check VoIP hardware before releasing to customers.

Installs VoIP hardwares (LINKSYS Phone Adapter PAP 2, LINKSYS Phone

Adapter with Router SP2102 and Wuchuan IAD-100T Phone Adapter)

Work as IT staff (CAT5 Cabling, Setup Desktop PC, Software Installation)

System Engineer

Provide technical support service to our client’s (Inquiries, installation, troubleshooting, training, updating, and checking) on point of sale terminal hardware & software.

Update client’s point of sale terminal software

Assemble and checking client’s point of sale terminal unit

Register the client’s point of sale terminal software applications

Assist the client through phone support or via Symantec pcAnywhere (VPN – Virtual Private Network or Modem)

Call Center Agent

Processing PLDT WeROAM mobile corporate account applications.

Answering e-mail inquiries on website regarding about our PLDT WeROAM mobile services.

Endorsing customer’s payments to business office.

Testing of Sierra Wireless Air Card 775 hardware with regards about the connectivity service.

Creating endorsement property form & official receipt to the customers upon releasing the PLDT WeROAM mobile kit.

Providing technical assistance to the clients (Inquiries, Installation, Concerns & Configurations)

Endorsing request for approved free email account (Preferred Email & Password) and approved free wi-fi account (Username & Password) regarding about PLDT WeROAM mobile account

II. TECHNICAL SKILLS

Operating Systems:

Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows XP, Microsoft Windows 7

Tools/Software:

Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)

Hardware:

PC Assembling, PC Troubleshooting, Point Of Sale Terminal Troubleshooting, RAU/LAU, IP Camera, NVR Tower

Machines Operated:

Photocopier Machine, Fax Machine, Desktop PC, Laptop, Notebook

III. EDUCATION

College/Tertiary

New Era University

Central Avenue, New Era, Quezon City

Bachelor of Science in Electronics & Communications Engineering

April 4, 2005

High School/Secondary

Saint Rita College

Dr. A. Santos Avenue, Sucat, Paranaque City

March 23, 2000

Elementary/Primary

Saint Rita College

Dr. A. Santos Avenue, Sucat, Paranaque City

March 28, 1996

IV. PERSONAL INFORMATION

Date of Birth:

November 13, 1983

Nationality:

Filipino

Gender:

Male

Civil Status:

Single

Dialect Spoken/Written:

Tagalog, English

Passport Number:

EC2901468

Unified Multi-Purpose ID:

0033-8917361-3

I hereby affirm that the above information is true and correct to the best of my knowledge and capability.

MICHAEL J. ABAD

Applicant

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