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New Jersey
October 14, 2019

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Phone: 469-***-****


Professional Summary:

Over 5 years of industry experience as a Business Analyst in the domain of Bank, Finance and Insurance.

Proven experience with Software Development Life Cycle process which includes Waterfall, Rational Unified Process methodology (RUP) and Agile.

Excellent analytical skills to understand the business process, functionality, requirements and to translate them into Requirement Specifications. Excellent understanding of cross functional requirements across various business units and departments, and providing comprehensive solutions.

Experience in conducting GAP analysis, Impact analysis, SWOT analysis, effect analysis, Cost benefit analysis, Feasibility analysis and Risk analysis.

Extensive experience in creating various artifacts including Business Requirement Document (BRD), Software Requirements Specification (SRS), Functional Requirements Document (FRD), Test Plan, Test Scenarios, and Test Cases as well as documenting project processes and procedures.

Highly skilled in various requirements elicitation techniques and analyses such as client interviewing, requirements workshops, survey/questionnaire, and Joint Application Session (JAD).

Knokledge in SQL

Involved in UAT testing, regression testing, smoke testing and system integration testing.

Experience with HP Application Lifecycle Management (HPALM) and Jira.

Technical Skills:

Operating Systems

Windows XP/Vista/7/8/10

Modeling tools

MS Visio, Rational Rose

SDLC Methodologies

Waterfall, Waterfall Scrum Hybrid, Scrum, Agile-Scrum, Agile

Business Skills

Process Modelling, Change Management, GAP Analysis, Impact analysis.


SQL Server, MYSQL, MS Access

Requirement and Project Management Tools

HP ALM, MS Office, MS Project, MS SharePoint Server, JIRA

Testing tools

HPALM, Rational Clear Quest.

Reporting Tools


Professional Experience:

Citygroup- Warren, NJ Sep 2018 – Till Date

Business Systems Analyst

Project Description: Citigroup is a global financial company providing financial services and solutions for their global clients. The project’s objective was to create a value proposition system, across selling and financial products bundling platform which acts as a central repository for defining and implementing value propositions relative to the various financial products of the financial institution. This also involved the creation of an ODS(Operational Data Store) to provide an anytime-anywhere unified view of the bank’s structured operational data, thus playing a pivotal in transforming key institutional data into measurable performance indicators.


Acting as a main point of contact between the client and technical teams to deliver high quality, crisp requirements for the implementation of a complete end-to-end integrated banking application

Working with business area experts, data modelers, architects to understand business processes, review ER data diagrams, canonical data models, and metadata repositories to identify business data elements

Gathered / managed Requirements, conducted JAD sessions with business / finance / architecture teams and CCG Financial advisors

Identified gaps in business and systems requirements in integrating or customizing banking applicationworking closely with frontend and backend development team

Analysed existing processes with senior business stakeholders and end users to identify issues and then defined ‘To-Be’ Process Models using BPMN 2.0

Developed UImockup screens to effectively demonstrate the desired view for the user interface for an efficient UI design by the development team.

Got sign offs from all relevant project stakeholders on all project deliverables

Analysed user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams using MS Visio

Aided Product Owner in creating an effective and understandable product backlog.

Helped Product Owner to prioritize user stories using MoSCoW and Planning Poker techniques.

Facilitated Change Management across entire process from project initialization to testing through project delivery

Managed and monitored various scrum events through agile delivery process, worked closely with project manager, product owner and stakeholders to ensure their expectations are met.

Supported scrum team by resolving impediments such as the offshore testing team impediment

Reserve engineered, created, and developed project documentation including: entity relationship diagrams, data flow diagrams, data dictionaries, data mapping, business processes for the centralized Operational Data Store (ODS).

Mapped data elements between existing databases and proposed new ODS data elements.

Work as a liaison between the business users and the technical team to coordinate the development of the ETLs appropriately conforming to the requirements

Wrote SQL statements to query data for Data validation, Data quality and improve functionality and efficiency of the system.

Conducted User Story Writing Sessions to decompose high level requirements into User Stories fitting INVEST criteria and determined Acceptance Criteria for Potentially Shippable Product Increments (PSPIs).

Coached the team to be self-organizing while also helping the team to plan and estimate user stories accurately.

Handled Requirements Churn. Conducted technical training sessions regarding Agile development methods and participated in meetings, technical discussions, and reviews. Provided assistance to resolve everyday impediments.

Ensured that development teams are practicing Agile Principles.

Authored progress and completion reports, which were submitted to program manager on a weekly basis.

Environment: UML, MS Visio, Agile/Scrum, Netezza MS Project, Oracle, MS Office-PowerPoint and Excel, SQL, HP ALM,Tableau, Informatica Power Center

Voya Financial - Windsor, CT Jun 2016 – Aug 2018

Business Systems Analyst

Project Description: The scope of the Project is to provide additional functionality to the already existing proprietary software. This project involved refining and updating the screens used by credit card disputes department.


Gathered information about the current process of Disputes Department for the Debit Card disputes process.

Created BRD and user stories in JIRA (Agile environment)

Helped with testing of the new functionality each sprint. Conducted demo/training of the LOB for the new functionality each release

Helped the users conduct UAT testing.

Performed extensive document reviews and gap analysis to develop a thorough understanding of “as-is” business processes model and “to-be” business Process model.

Performed impact analysis to determine the enhancement on the business and organization.

Conducted JAD sessions, interviews and brainstorming sessions with key stakeholders and SME’s to gather requirements.

Interacted with the business partners and stakeholders to validate the requirements.

Assisted the project manager in project budgeting and resource scheduling, in order to optimize the utilization of the project resources using MS Outlook and creating WBS for requirement gathering.

Conducted Weekly status meeting with the teams traking the project status.

Performed SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.

Collaborated with the QA team to develop the test plan and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Facilitated UAT testing – creating UAT schedules, managing feedback, follow-up, and resolving open issues.

Environment: Waterfall –Scrum, SDLC, MS OfficeWord, MS PowerPoint, MS Visio, Share point 2013, MS Project, MS Excel, JIRA.

Germania Insurance - Brenham, TX Jan 2015 – May 2016

Business Systems Analyst

Project Description: Germania is a multi-line insurance company,providing property, liability, life, and auto insurance coverage with agents throughout Texas.This project’s objective was to build an interactive property and casualty loss estimation system which allows users to sign in over the web based portal and create an estimate which is indicative of the true cost required to establish a property back to its original state from a casualty loss.


Interacted with business users and executives to identify their needs, gathered requirements and authoredBusiness Requirement Documents (BRD), Project Charter and Project Approach Documents

Performed analysis of user and business requirements to create the web based insurance portal using ASP.NET

Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios

Expertise in facilitating and conducting Joint Application Development (JAD) sessions with Business Clients to identify business rules, functional and non-functional requirements

Assisted end-users in articulating business requirements and coordinated workshops and brain storming sessions

Got sign offs from all relevant project stakeholders on all project deliverables

Identified the issue involved in current system workflow and provided a better and efficient workflow solution

Gathered and documented the Impact Analysis Report on the project, due to change request from the business stakeholders and the project management team.

Defined end-to-end detailed process models using BPMN 2.0 in Visio and IBM Blueworks.

Proficient in MS VISIO to make Use Case models, Activity Diagrams, and Business Process work flows

Expert in working with multiple offshore teams to make them understand what business is looking for in the project

Worked with development team in India for coordinating different development effort.

Managed requirements analysis under established enterprise requirements management guidelines using Requisite Pro.

Performed information elicitation sessions such as JAD sessions, interviews, prototyping with stakeholders

Involved in designing business requirement collection approach based on the Agile SCRUM SDLC Methodology.

Aided Product owner in User Story Writing Sessions by decomposing high level requirements into User Stories fitting INVEST criteria andcreating an understandable product backlog

Coached and motivated the team to be self-organizing while enforcing best engineering practices thus, improving time to market and reduced defect count.

Tracked team velocity and Sprint progress using Sprint burn down chart and Release burndown chart and conducted time boxed Daily SCRUM meeting and resolved impediments with assistance of Product Owner.

Handled Requirements Churn. Conducted technical training sessions regarding Agile development methods and participated in meetings, technical discussions, and reviews. Provided assistance to resolve everyday impediments.

Ensured that development teams are practicing Agile Principles.

Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

Defined Acceptance Criteria for User Stories to perform User Acceptance Testing. Designed Test Cases, Test Plans, Test Scripts, and Test Scenarios to perform Functional Testing, and Regression Testing. Logged defects using JIRA.

Logged and tracked the defects using JIRA andcreated an error repository, coordinated testing with the QA team.

Assisted in the creation of deployment flow chart in conjunction with development, infrastructure, and network teams containing information for maintaining Application.

Planned and organized team engagement activities to encourage self-organization among the team. Proven record of Team Management and Leadership skills.

Environment: Agile – SCRUM, MS Office Suite, MS Visio, MS Project, Cognos BI, Java, Apache Tomcat, HP ALM/UFT, Oracle 11G, JIRA, SOA, HTML, XML, Web Services (SOAP), Jscript/JQuery, Informatica

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