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Front Office Customer Service

Chennai, Tamil Nadu, India
October 14, 2019

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Mobile: +91-996*******

Career Objective

Bsc Biochemistry Graduate seeking a challenging position in the field of ADMIN & CUSTOMER service SUPPORTEE having +11 Years of experience. Accomplished administrative coordinator and customer service experience looking to advance in career and apply strong management, organization and relational skills in an administrative position with a growing company.

Career Skills

Graduate with strong aptitude and analytical skills having diversified experience in handling various types of situations.

Ms Word,MSExcel,Ms Outlook,Tally ERP,C,C++ program, GST Certification.

Personality Traits

Person with a flexible mind to work and learn New Things.

Person with a mind to think and hand to work, an avid listener, analyst and a bold speaker with clear concepts of the subjects dealing with.

Personal assets are self motivation commitment, adaptability and team spirit.

Capable of working in a multicultural environment and dealing with all levels of management effectively.

Educational Qualification

Bachelor’s in B sc Biochemistry, CTM COLLEGE OF ARTS & SCIENCE, Madras University

Professional Experience

Company: Rare Professional Service India Pvt Ltd, Chennai 2010/07-2018/06

Position: Administration.

Carrying out general office duties.

Informing senior managers of any unexpected obligations.

Receiving courier deliveries and also organizing for deliveries to be sent out.

Taking messages and then passing them on to the intended person.

Supporting the office manager in ad hoc tasks.

Sending out emails, faxes and letters.

Processing manual and computerized information.

Managing staff holiday, sickness, attendance and absence records.

Answering phone calls in a prompt, polite and effective manner.

Keeping up to date staff timesheets and leave records.

Filing various documents on a daily basis.

Delivering reports on office efficiency.

Making sure that maintenance is carried out on office equipment when it should be.

Making sure the office kitchen has enough supplies.

Delegating work and directing the actions of others.

Using a keyboard with precision and speed.

Working with Microsoft Outlook – Mail sending, Marking Reminders and arranging Meeting

Good numeracy and literacy skills.

Update client accounts.

Handle account administration and billing tasks with a high level of accuracy

Log all account activities in appropriate CRM and databases in an efficient and accurate manner

Interact with our internal partners to ensure resolution of customer issues.

Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Met with individual clients to understand what the specific requirements were

Scheduled appointments based on the clients' needs and time availability

Coordinated with other team members to assure all clients need were satisfied

Company: Freudenberg Nonwovens India Pvt Ltd 2009/08-2007/06

Position: Customer Service Supporter.

Enter data into computer invoicing system and file with customer information

Send invoices to appropriate recipients to inform them of payments due received or covered

Recognize the lack of PO on invoices and documents and resolving the issue

Place investigative phone calls when there are questionable aspects of the invoice

Processed entered tracked sent and received invoices for all departments

Answered phone calls from inquiring respective sales Team and answered questions accordingly

Report any past due invoices to appropriate channels.

Maintaining Stocks & Payments tracking with the Respective Region Sales.

Company: Premier Lab & Xray 2006/05- 2004/03

Position: Front Office – Reception

Demonstrated strong customer relations skills in proactively welcoming patients and vendors when checking them in and out for appointments

Schedule, reschedule, and verify patient appointments.

Handed multi-line phones. Reviewed and routed messages to appropriate staff and physicians.

Ensured that documents are up to date, organized, and filed correctly.

Collected payment for office visit, co pays, and patient account balance; reconciling accurate accounts via office software.

Company: Praveen Computers & Services 2004/02- 2001/06

Position: Front Office – Reception

Functioned as a receptionist wherein initial front office operations with clients are done.

Outstanding front office clerical abilities including typing and answering phones

Familiar with all MS Office applications including Word and Excel

Sound ability to resolve client issues in a timely courteous manner

Excellent relationship-building and communications skills

Personal Details

Date of Birth : 10-04-1980

Linguistic Proficiency : English, Malayalam & Tamil

Permanent Address : LIG No: 285/11, TNHB,

Sevappet main road, Thozhuvur,

Thiruvallur – 602 205

Hobbies : Listening Music.

Date :

Place : Chennai

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