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Home Health Employee Relations

Woodstock, GA
October 14, 2019

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Nicholas B. Swanner, MPT, GCS ● 404-***-**** ● EXPERIENCE

Executive Director July 2017-September 2019

Pegasus Senior Living & Brookdale Senior Living, Atlanta, GA

● Responsible for the overall performance of a 133 capacity community – to include revenue, expenses, sales, services, compliance, employee relations and physical plant maintenance

● Established & supported operational, administrative, financial and HR policy & procedures

● Exceeded greater than $4M in annual revenue and successful A/R collection margins

● Implemented and led due diligence process during transition to new ownership

● Managed on site logistics of a $1.7M renovation under the direction of corporate team

● Developed new referral leads and business partnerships with local medical partners

● Established an environment of resident centered perspective, and a culture catering to resident’s capabilities vs. limitations, with heightening expectations for all employees

● Developed programming focused on increasing quality of life and resident care

● Improved occupancy by 20% and improved satisfaction surveys of associates and residents

● Resolved employee, resident, and family issues to ensure a reduction in liability and potential claims by promoting brand promise

● Deployed targeted pricing points to maximize rate per unit, average daily units, profit margins through consistent execution of sales activity

● Initiated programs to increase tenure, reduce turn-over, and increase fill-rates

● Strengthened the management team by hands on recruiting and training.

● Improved morale by personally training and demonstrating a hands-on leadership style

● Educating managers to monitor their department’s budget relative to the community’s NOI and the P&L statement

● Initiated motivational programs and employee recognition

● Worked with Sales Director to develop sales initiatives and introduce accountability

● Initiated events for current resident to invite friends to build a pipeline of prospects Physical Therapist January 2016-June 2019

Halycon & Select Medical

● Exemplified expertise in delivering care to patients in SNF and Outpatient setting. Healthcare Services Manager August 2012- July 2017 Brookdale Senior Living, Atlanta, GA & Chicago, IL

● Outpatient Therapy Administrator Atlanta Region

● Managed up to nine IL/AL communities in the Atlanta network including home health therapy, outpatient therapy and fitness program

● Maintained 20% caseload as treating PT - Outpatient and Home Health patients

● Directed transition and start up of Brookdale therapy product lines into 11 communities

● Managed regional interviewing, hiring, training and mentoring of 60+ therapists

● Co-led hiring, training and clinical expert mentoring of five managers in Atlanta network

● Co-led strategic planning of product line delivery producing a 45% in home health visits

● Led region for all Brookdale therapists with transition to EMR with two HH agencies

● Clinical expert and liaison for Outpatient Therapy and Home Health product lines

● Led network as EMR Super User and clinical expert

● Developed OP Specialty Therapy Programs - balance, low vision and incontinence

● Led Midwest region training new therapy managers from Chicago, Indiana and Minnesota

● Implemented new operations, exceeded budget, improved revenue, efficiency and NOI

● Led highest performing community in region with > 2000 CPTs and > 38K NOI monthly Swanner 1

Nicholas B. Swanner, MPT, GCS ● 404-***-**** ●

● Managed home health and outpatient services for 2 large communities (> 600 residents)

● Developed home health program and improved caseload by 125% in first 6 months; set up and lead marketing effort with referring physicians and success fostering long term relationship resulting in new Medical Director assignment Senior Program Director October 2011-August 2012

RehabCare Group Inc., Chicago, Illinois

● Supervised 15 Rehab Directors and therapy teams. Primary focus on financials, training, new rehab contracts, Medicare appeals and business development. Director of Rehabilitation February 2008-August 2012 RehabCare Group Inc.,Montgomery Place Retirement Community, Chicago, Illinois

● Increased NOI 20% and total revenue by $500k

● Led Business Development with two major Orthopedic Centers to increase referrals

● Managed SNF, OP and Wellness programs; marketing, staff training, developed relationships with healthcare organizations to streamline coordination of care from the acute to sub-acute and home setting

● Led the planning, development and launch of a successful Outpatient Therapy Center

● Maintained >90% staff retention exceeded satisfaction goals for patient and associates Physical Therapist February 2006-February 2008

RehabCare Group, Inc.,The Center for Rehabilitative Medicine at St. Mary's Hospital, Athens, Georgia

● Evaluated and treated patients in a sub-acute rehab setting with a variety of neurological, orthopedic and post surgical pathologies

● Participated as the lead physical therapist in interviews during a successful application for CARF application for Stroke Specialty Program

Physical Therapist

Resurgens Rehabilitation, Austell, GA, May 2005 – February 2006

● Evaluated and treated patients with a variety of surgically repaired and non-surgical orthopedic pathologies and sports medicine-related injuries EDUCATION

Masters in Physical Therapy December 2004

Medical College of Georgia, Augusta, Georgia

Bachelor of Science in Education, Exercise Science May 2002 University of Tennessee, Knoxville, Tennessee


ABPTS Board Certified Specialist (Geriatric Clinical Specialist, GCS) 2013 PROFESSIONAL MEMBERSHIPS

American Physical Therapy Association, 2004-present Geriatric Chapter Member of APTA, 2009-present

Home Health Chapter Member of APTA 2012-present

Swanner 2

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