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Customer Service Sales

Brentwood, CA
October 14, 2019

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Jose Mendez

Brentwood, CA *****


In depth experience/knowledge in Regional Management across several industries.

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success within the given industry.

Willing to relocate: Anywhere

Work Experience:

Regional General Manager

Specialties Direct Inc - Oakland, CA

February 2018 to April 2019

Regional General Manager of Division 10 construction & distribution firm.

·Brought strong management, discipline, and expertise to role as

regional director with operational oversight overall business decisions.

·Managed day-to-day activities of several key corporate accounts while successfully completing clean up and completion client projects, each with large budgets, leading to increases in new business for the company across the region.

·Accomplished company growth in revenue and client portfolio.

·Brought organization back into federal & company compliance by establishing an organization-wide SOP's compliance and modern workday practices.

·Collaborated with sales, corporate, and marketing departments to improve forecast accuracy, thus reducing production of extra or outdated products, installations, and labor cost.

·Responsible for driving new revenue streamsand market share in assigned region.

·Implementation of new bid strategies, pricing and contractual negotiations.

·Successful Union and Labor negotiations, experience in sales and account acquisitions.

Warehouse Facilities & Logistics Supervisor

NomNomNow Inc - Oakland, CA

September 2017 to January 2018

·Worked as a part of an integrated facilities management team to guarantee smooth week over week operations as business scales.

·Played a critical role in overseeing the packaging and shipping teams of our operation, developing processes to ensure 100% fulfillment accuracy.

·Worked closely with production kitchen staff to ensure proper quantity and quality of food cooked on a weekly basis.

·Liaison between the operations facility, and marketing/sales/C-level employees in our Oakland office.

·Maintained relationships with fulfillment vendors

·Managed, hire, train, and schedule packaging staff against planned budget.

·Oversaw and improve inventory systems

·Managed the shipping floor as needed: receive and confirm incoming deliveries and outgoing shipments, preparing/moving pallets using pallet jacks/forklift, etc.

District Manager

Cricket Wireless Authorized Dealer - San Francisco Bay Area, CA

June 2017 to August 2017

·Management of multiple locations across the region.

·Duties include staffing, training, profit and loss, inventory, marketing, advertising, liaison between corporate and authorized retail owners, sales training and coaching, budget management and sales forecasting, money management, property management.

Multi Unit Store Manager

Radio Shack / Target Mobile - Allentown, PA

March 2009 to 2011

·Day to day store operations, scheduling, staffing customer service, property management, coaching and customer service training.

·Liaison between Target and Radio Shack client services for Verizon, Sprint, T-Mobile wireless sales and electronic sales.

·Operational & Financial budgets and forecast.

Field Technical Supervisor Multi Unit Supervisor

Flextronics Inc - Allentown, PA

July 2008 to January 2009

·Day to day store operations, scheduling, customer service.

·Client services for Verizon, coaching and training, sales.

·Technical troubleshooting and repair of wireless devices.

·Liaison between Flextronics & Verizon in joint store ventures.

Help Desk Advisor & Techinical Services

BravoSolution Inc. - Rockville, MD

April 2008 to September 2008

·Email support and live chat sessions assisting clients with software issues.

·Customer service, software troubleshooting and maintenance.

·Worked as a part of a technical troubleshooting team for online technical support.

·Software sales and addons.

·Travelled region between Rockville, MD and Vestal, NY.

Escalation Queue Supervisor

Microdyne Inc - Binghamton, NY

September 2007 to April 2008

·Escalation calls, warranty sales.

·Customer service, account management, account collections and reconsilations.

·Order and revenue reports to managing supervisors.

·Call center representative coaching & training.

·Supervisor of multiple teams within the call center.

Lumping Coordinator

C&S Wholesale Grocer - Bethlehem, PA

January 2006 to July 2006

·Shipping and receiving supervisor for larger grocery fullfilment company.

· Data entry, account management. Dock supervison of teams of 50-100 pick and pack employees.

·Handled financial and monetary services for vendors.

·Fleet assignments and logistics.

Warehouse, Call Center, Retail roles

February 2003- Jan 2006

·Various roles held in different industries

·Retail managment training


·Custstomer service and call center

·Sales and collections


College work completed in Secondary Education

Lehigh Carbon Community College - Schnecksville, PA

August 2002 to February 2003

High school or equivalent in General Studies

Binghamton High School - Binghamton, NY

September 1999 to June 2002

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