Summary of Qualifications
Over 20 years experience as a Radiology Manager with excellent customer service, clinical and organizational skills
Extensive experience in reorganization, performance improvement and negotiations.
Demonstrated ability for change management resulting in improved outcomes and productivity
Guthrie Robert Packer Hospital Sayre, PA 2015-Present
Radiology Manager 254 bed level II trauma center
Responsibility for 10 modalities and over 100 employees, producing over 120,000 annual exams. Provide
engaged Leadership to ten direct reports with strong emphasis on Strategic Planning, Facility planning,
volume growth and the patient experience.
Increased patient satisfaction scores by 20%
Implemented Service Excellence Specialist to improve customer service, driving Press Ganey scores
up 20 points in two months.
Developed new services which included Lung Cancer Screening, SPECT, Venous Laser Surgery, Therasphere (liver tumor treatment), and Mammography Tomosynthesis.
Initiated a career ladder program for clinical staff.
Achieved ACR accreditation for PET CT and MRI
Decreased Repeat rates from 11% to 5.6 % annualized for fiscal year
Successfully passed JCAHO and State of Pennsylvania Inspections
Responsible for a $7M operating budget
Hampton Regional Medical Center Varnville, SC 2002-2015
Imaging Services Director 2006-2015
Worked with senior leadership to develop strategic plans for a new Imaging department
Managed a staff of 18 FTE’s
Developed a new Echo/Cardiac department
Managed the negotiations of equipment service contracts resulting in substantial saving and achieving cost reduction targets.
Instituted initiatives to develop dual modality technologists
Was part of a team to develop a centralized scheduling department
Radiologic Technologist 2002-2006
Performed a full range of Radiographic procedures which included: Trauma Radiography, Fluoroscopy, Portable Radiography and O.R. Radiographic procedures.
United States Navy Hospitals 1985-2002
After receiving extensive training in multiple Medical Imaging modalities while serving in the U.S. Navy,
I was stationed and held multiple Imaging positions at facilities located in Beaufort, SC, Parris Island, SC
and Panama City, FL.
Positions held included:
Radiology Education & Training Manager
Supply & Equipment Manager
Health Information Manager
Achievements included: Managing clinical staff in multiple Medical Imaging modalities, successful completion
of multiple DHEC & FDA inspections, planning and construction oversight of several remodeling projects, devised and implemented programs targeted at improving customer service and patient satisfaction. Programs resulted in significant improvement in Press Ganey scores. My healthcare management experience
included responsibility for overseeing large Imaging departments along with satellite facilities.
Bachelor of Science Health Care Administration University of Phoenix
Naval School of Health Sciences Portsmouth, VA
Completed Program in Radiologic Technology
United States Navy Honorable Discharge Hospital Corpsman 2004
Completed Hospital Corps School Field Medical Service School Fleet Hospital Training
and Advanced X-ray School.