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Front Office Administrative Assistant

Rawdat Al Khail, Qatar
October 14, 2019

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Ma. Dolores Domenden

Al Wakra, Doha, Qatar

Contact number: +974-****-****


To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Skills:

• Advance computer skills in PowerPoint, Word, Excel, Outlook .

• Ability to perform under pressure without compromising the quality of service.

• Knowledge in Opera System, Micros System, Birch street and Mystique.

• Background in Human Resources, Fnb and Front Office Department. Education:

Bachelor of Science in Tourism and Hospitality Management Class of March 2012

Lyceum of the Philippines University-Batangas, Philippines

• Advance Tourism and Travel Services

• Personality Development and Personal Relations

• Airline and Airport management

• Front Office Services

• Food and Beverage Services

Employment Experience:

Guest Service Agent (Pre- Opening Team) July 04, 2018 up to present Souq Al Wakrah Hotel by Tivoli

Al Wakrah, Qatar

• Perform all check-in and check-out tasks.

• Manage online and phone reservations. Room allocations for current & future arrivals.

• Inform guests about payment methods and verify their credit card data

• Register guests, collecting necessary information (contact details & exact dates of their stay)

• Welcome guests upon their arrival and provide information about our hotel, available rooms, rates and amenities

• Respond & resolve guest complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized amenities for VIP guests and event attendees.

• Upsell additional facilities and services, when appropriate, maintain updated records of bookings and payments

Guest Relations Officer (Coordinator In-charge) October 2014 -January 2018 Pre-Opening/ Transition

Ritz Carlton Company

• Welcome guests and VIP’s upon check-in and check - out.

• Conducting check in and check out process for VIP's.

• Answering Guest Emails, reservation and activity inquiries.

• Assisting guests in any bookings, presenting itineraries and activities required.

• Handling guest complaints and concerns in an efficient and timely manner.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Maintain up-to date information on room rates, current promotions, offers and packages

• Maintain and update guest profiles, as well as updating the preferences in Mystique and Opera.

• Coordinating guests’ requests, amenities, monthly cost report & presenting the VIP arrivals on weekly leader’s meeting.

Human Resources

Administrative Assistant Trainee(J-1) January 2013 – July 2014 Four Points by Sheraton Hotel

Miami Beach, Miami FL USA

• Responsible for monitoring employee’s information system for accuracy of the rate pay.

• Receiving applications for hiring and newly hired employees

• Implementing background checks for potential applicants

• Processing and updating personal files for employment purpose

• Assisting in payroll and HR Manager in adjusting employee’s time sheet if needed.

• Analyse the guest’s GEI scores given to the hotel based on Starwood Standard

• Maintaining friendliness and fun relationship with the employees

• Sharing American cultural information with International hotel employees. Seminars and Certification:

•Employee of the Month

July 2019- Souq Al Wakra Hotel by Tivoli

•5 Star Employee for 2nd Quarter

July 2017- Al Wadi Desert Ras Al Khaimah, Ritz Carlton

• Certificate of Appreciation for Trip Advisor Reviews November 2017 - Al Wadi Desert Ras Al Khaimah, Ritz Carlton

• Personality Development Seminar January 2009

Lyceum of the Philippines University- Batangas

• Food and Beverage Service April 2009

Lyceum of the Philippines University- Batangas

Hobbies and Interest

Traveling, appreciating international and local lifestyle, meeting new people, listening to music, playing table tennis, learning about different cultures. Date of Birth: December 02,1991

Height: 5'3

Weight: 60 kg

Nationality: Filipino

Reference Available Upon Request

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