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Manager Customer Care

Gonzales, LA
October 14, 2019

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JOE BARNES H: 225-***-**** *9051 Elliott Ave, Prairieville, LA 70769


Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives.

Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Talented Operations Manager bringing five+ years of experience and demonstrated record of accomplishment in construction.

Proficient in operational enhancements, quality improvements and team leadership. Skills

• Performance improvements

• Policies and procedures implementation

• Process improvement strategies

• Solutions development

• Client relationships


Plant N Power Gonzales, LA

Account Manager

02/2019 - Current

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals

• Generated new accounts by implementing effective networking and content marketing strategies

• Achieved client loyalty through consistent quality, productivity, service and proactive management

• Recognized leader in industry by managing twenty five accounts and providing high level of customer care Furnace And Tube Service

Gonzales, LA

Operations Manager

11/2016 - 01/2019

• Managed daily operations, including supervising multiple team members across numerous projects

• Managed field operations, the fabrication shop and oversaw daily operations of the warehouse

• Coordinated manpower for all projects thru working directly with our HR Dept

• Approved all material orders before requisitions went sent on to purchasing

• Coordinated all responses to "Emergency Jobs".. FTS has an emergency response group to handle all fired equipment issues, such as; boiler leaks and equipment failures

• Reviewed daily time sheets and material requisitions while reconciling accounts to keep information current, accurate and within budget

• Attended/conducted daily progress and look ahead meetings

• Conducted job walks and assisted in submitting proposals

• Managed and reviewed all expense reports from

Superintendents and Project Managers

• Conferred with subordinate managers each day to assess needs and optimize activities

Furnace And Tube Services

Gonzales, LA

Project Manager

10/2013 - 10/2015

• Provided updates and managed inquiries for delivery of quality products and services

• Made changes to the project scope and cost and

implemented the most effective change management

processes to keep the project up-to-date

• Conducted technical and customer meetings to increase communication and strengthen internal and external relationships

• Interacted with clients to provide timely and relevant status updates

• Managed up thirty team professionals and outside contractors and vendors

• Obtained all sign-offs and certificates of compliance

• Coordinated construction planning, material resources and staff scheduling for three to five simultaneous projects while ensuring on-time, under-budget completion

Yates Constructors Charleston,


Construction Manager

05/2012 - 07/2015

• Oversaw various pipe and structural projects from conceptualization to completion

• Sustained safety protocols and provided proper, cost- effective and safe handling of equipment and materials

• Coordinated all phases of construction projects from inception to completion

• Facilitated processing of RFI's, submittals and samples among general contractor, owner and owner's consultants

• Liaised with company safety representatives to promote awareness and understanding of safety protocols

• Assisted with the setting of 7 - 300' columns and installations of all trays and associated piping by contractors

• Managed numerous contractors for the client on this greenfield project

• Reviewed and approved all rigging operations in my designated area. This included 125KW transformers and switch gear, columns and all associated piping

• Coordinated between our client and all contractors working within assigned and adjacent areas

• Managed the projects nightshift which consisted of approximately 500 contractors

Fluor Corp. Sugarland, TX


03/1996 - 05/2011

I started with Fluor at Chevron in Pascagoula, MS as a pipefitter and during my 15+ years I worked my way up to pipe supt. I also held the role as Area Manager & FEMA Staging Yard manager during the Katrina/Rita Recovery Project.

A more detailed work history from Fluor is available upon request.

Education and Training

Thomasville Senior High Thomasville, AL

High School Diploma

Patrick Henry State Jr College Monroeville, AL

Some College (No Degree)

Alabama State Fire College

Tuscaloosa, AL

Alabama State Police Academy

Selma, AL


• OSHA 30

• MSHA Certified


• Security Clearance

• Numerous Safety Council courses

Letters of recommendation available upon request.

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